Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Puyallup South provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
294 reviews
5 stars
172
4 stars
52
3 stars
15
2 stars
10
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Competence
While many customers praised the staff for their compassion and care, there were significant complaints about unprofessional behavior and lack of attentiveness from certain team members.
Wait Times
Customers frequently reported long wait times for appointments and check-ins, leading to stress and frustration, especially for reactive pets.
Customer Service
There were numerous complaints about poor customer service, including difficulty reaching staff by phone and unhelpful responses from reception.
Care Quality
Overall, many customers expressed satisfaction with the quality of care provided to their pets, highlighting the knowledge and attentiveness of some veterinarians.
Management Issues
Several reviews pointed to issues with management, including rudeness and lack of accountability, which negatively impacted customer experiences.
- ABAlisha BirdOct 27, 20251.0Honestly if i could give no stars i would. The only thing i liked was one of the ladys who checked in me and my dog in. However the vet tech that i had working with me was a nightmare! She wears Glasses with rhinstones on the top of her frames and she has blone to dirty blonde hair. I normally go to the banfield in Lacey because the ladies there know my baby- However i made the biggest mistake and took her to puyallups location near my job for her spade appointment so it would be easier for me to get to her if anything. I called at 7:30 and stated that i as outside they told me "oh go ahead and press the button and someone will let you in" i stated "Im sorry but My dog is a reactive dog, she has high anxiety and shes very skittis and its even stated on her chart that she would need an immediate room when she comes in due to her anxiety, her being reactive and so forth i was told when i made the appointment that they would have a room ready for her" they said "Oh yeah we can do that for you" I went to check in and had to wait over 45 minutes to even be placed into a room. Mind you others have their dogs with them and some of them kept trying to come up to my dog after i kept telling people do not walk near her.. No one listened... I had to get upset at one of the dog owners because she couldnt control her german shepard and i stated "Your dogs hair on his back is standing up. My dog has a muzzle on.. so please if you do not mind moving on the other side of the desk because you keep coming near my dog after you heard me telling someone else" so i was already annoyed with waiting almost an hour for a room and everyone just being clueless about their pets roaming. From the time i checked in the vet tech did NOT allow my dog to smell her hand at all she just came up and stated "you done with the paperwork" I stated "I just have the last page to fill out sorry" She had an attitude when she approched me. Maybe she had a bad morning. I do not know. she tried to put the band around my dogs neck (mind you my dog is a reactive dog and shes very vocal. shes only sweet to you if she knows you and you actually talk to her in a sweet tone AND SHE HAD HER MUZZLE ON) my dog was okay with her standing infront of her but when she went in and tried putting on the band around her neck after i told her that i would have to put the band on.. the tech did not listen and my dog snapped a bit. She slapped my dog a couple of times on her head and yelled at my dog saying "NO" multiple times. I looked at the tech and raised my voice a bit and said "I EXPLAINED TO YOU LET ME DO IT BUT YOU DIDNT LISTEN" she yelled back to me saying "YOUR DOG IS A BITE HAZZARD AND YOU REALLY NEED TO GET HER INTO BEHAVIORAL CLASSES BECAUSE THIS IS UNACCEPTABLE" (Which trust me i understand this but you need to know my babys history before even judging her but thats no way to treat any animal. They chose this career they know what to expect but to hit my baby that is a no go) I didnt know how to feel expecially being at a vets office Its never like this with my baby in the Lacey location. They usually take their time with her and talk to her until she calms down. I raised my voice at the tech and she just got upset and walked in the back. She finally brings me in a room and talks to me and asks me if shes taken her medication for her reactiveness i stated yes she has. she kept going on about how dangerous that is and i had to stop her mid sentence and explained i understand this. This is why i tried to explain to you but you didnt want to listen to me because you probablity had a bad morning and came in and took it out on me and my baby. I can tell she gets upset and she continues the questions about my babys history. I asked her if a surgical onsie is okay for lei with a cone and she didnt really answer my question. she took the onsie for me and i stated "its kind of big but i rather it be big than to be too small" she said "yeah i was going to say this is too big. Just deal with the cone" I stated "my baby wears her outfits because shes more comfortable"
- RMRaymond MerrittOct 2, 20255.0Though there may be a wait, similar to one's own doctor, they are fantastic!
- JCJoanna CorralesSep 16, 20255.0I love the care team here because they have so much love for your fur babies and their parents. ❤️
- ETElizabeth TorresSep 10, 20255.0Wonderful kind and understanding staff all around.
- RRRJJul 18, 20255.0They got me in same day when my dog was having issues with his eye. They were full and called me back as soon as they had time to bring him in. He has heart issues and they tried to get him out quickly even though we didn't have an appointment. The reception team was amazing. I will be using them in the future.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Puyallup South?
Banfield Pet Hospital in Puyallup South is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays. It is also closed on major holidays such as Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice or referrals. For emergencies outside business hours, please contact your local emergency hospital.
What types of veterinary services are offered at Banfield Pet Hospital in Puyallup South?
Services include preventive care, vaccinations, dental care, parasite control, nutritional and behavioral counseling, spay/neuter, microchipping, DNA testing, and end-of-life care.
What is an Optimum Wellness Plan at Banfield, and how does it benefit my pet?
Optimum Wellness Plans provide annual preventive care including full exams, vaccines, early diagnostics, nutrition, and dental care. These plans help maintain your pet's health and offer discounts on treatment for unpredictable conditions.
Can I schedule a virtual veterinary visit with Banfield?
Yes, Optimum Wellness Plan clients can schedule Virtual Visits to receive quality care and consultations from the comfort of home.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through the Banfield website or mobile app, where options include in-room, drop-off, or virtual visits.
Are appointments required to visit Banfield Pet Hospital in Puyallup South?
Yes, Banfield Pet Hospital requires appointments to ensure proper care and scheduling for your pet.
What nearby pet stores can I visit when I take my pet to Banfield Pet Hospital?
PetSmart is located nearby Banfield Pet Hospital, making it convenient to shop for pet supplies or services before or after your veterinary visit.
What dining options are available near Banfield Pet Hospital in Puyallup South?
There are several nearby restaurants including RAM Restaurant & Brewery, The Redd Dog, Trapper's Sushi, and MOD Pizza, providing diverse choices for a meal before or after your visit.
Are there any nearby coffee shops where I can relax after my appointment at Banfield?
Yes, Anthem Coffee, Bigfoot Java, and Emerald City Smoothie are nearby coffee shops where you can enjoy a drink or snack after your pet's appointment.