Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• RU

  RipCity Uber

  Feb 19, 2026
  5.0
  Daniel provided exceptional customer service over the phone. Quick and efficient. Answered all questions and found a quick solution for my cat’s food Rx.
• JT

  Jerry Tu

  Jan 6, 2026
  1.0
  This location prioritizes charging customers over caring for pets or identifying the real root cause. We have been Banfield wellness plan members for my dog for the past 5 years, but our recent visits to the Coal Creek location completely broke our trust. We brought our dog in because he was vomiting with traces of blood. Before anyone even looked at him, the staff immediately started pushing a long list of expensive tests—pancreatitis screening, bloodwork, X-rays, and injections—without any initial examination. I had to ask that the veterinarian examine my dog before making any decisions. When the veterinarian came in, the same list of tests was repeated without any examination of our dog. I explained that my dog had undergone full bloodwork and pancreatitis testing just two months ago, and all results were normal. The only response was, “things can change every day,” with no medical observations or explanation. We eventually agreed to start with bloodwork first and decide on further testing based on the results. What shocked me most was that medication was prescribed before the bloodwork even began. When we questioned why tests were needed if the medication was required regardless, we were told the medication would be given no matter what and that the bloodwork was only to see if anything was worse. That made no sense—if my dog’s condition were worse, the treatment should change. Instead, it felt like the focus was on charging for both tests and medication without trying to understand the root cause. In the end, all tests came back normal, and we still left with no explanation for why our dog was vomiting blood—only a bill.
• HK

  Hannah Ko

  Jan 2, 2026
  5.0
  We had a weird scenario, and they went above and beyond helping us through things other pet hospitals would usually not help with.
• KB

  Katie Burdeaux

  Jan 2, 2026
  5.0
  My dog had a nasty soft tissue injury. I was able to drop her off and they fixed her up same day. They took real good care to take into account her co-morbidities prior to sedation. After surgery, she was like a brand new dog! My dog acted like nothing happened and wasn’t in pain at all!! Over all great experience from the support staff and Vet that took care of my dog! Would trust them with my dog’s care in the future.

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