Petco

4.1
726 reviews

About

Pet StorePet supply storePetco
Visit your Moses Lake Pet Store located at 911 N. Stratford Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
911 N Stratford Rd, Moses Lake, WA
98837, United States

Hours

Reviews

4.1
722 reviews
5 stars
402
4 stars
153
3 stars
81
2 stars
33
1 star
53

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Customer feedback indicates a lack of knowledge among staff regarding pet care and products, particularly in the grooming and fish sections.

Grooming Services

Many customers expressed dissatisfaction with grooming services, citing poor quality and unprofessional behavior from staff.

Cleanliness and Organization

Several reviews mentioned the store's cleanliness and organization issues, with reports of dirty conditions and cluttered aisles.

Customer Service

While some customers praised friendly staff, others reported poor service experiences, including long wait times and unhelpful interactions.

Product Availability

Customers frequently noted issues with inventory, including low stock levels and unavailability of specific items.
  • KH
    Kim Hager
    Jan 4, 2026
    5.0
    You guys are stellar
  • DB
    Diana Barrales
    Dec 28, 2025
    1.0
    Walked in today and I asked for 4 gold fish I was asked how big my fish tank was I said it was a 45-50 gallon fish tank he said “you can only take 2 cause they grow big” I said ok then he said what type of fish do you have in the fish tank I said they are all the same breed then he said “ohhh your at your limit then I can’t give you nun” didn’t even ask how many I have in the fish tank first off, then he walked away and left me standing there didn’t offer any other option. Definitely was a bad experience today I don’t know why they have these kind of people working there he was also rude when speaking.
  • RM
    Richard Moller
    Dec 14, 2025
    5.0
    This is a great pet store. It has everything that you could think of or possibly need for your pet. They also have grooming and veterinary services available, too. The people working there are friendly, knowledgeable about the products that they carry and are always ready to help you with what you are looking for or direct you to what you pet might be in need of.
  • TT
    Trina Tupper
    Oct 29, 2025
    1.0
    Although the staff were friendly (to me not each other) they haven't the slightest clue what they are doing or what they are handling, these are animals... they have 0 experience or knowledge on their job and that is not a joke.
  • JB
    Jocelyn Baum
    Oct 9, 2025
    1.0
    We bought a fish for my sister yesterday we tried to get 1 goldfish and said we needed a 45 gallon tank and would not let my mom buy a sucker fish. We had to get 2 tetras and 2 snails because he would not let us get anything else. And today the next day one of the Tetras died horrible service do not recommend buying fish here.

Frequently Asked Questions About Petco

Does the Petco Moses Lake location have a vet hospital?

Yes, Petco Moses Lake has a full-service vet hospital.

Does Petco Moses Lake offer vaccinations?

Yes, Petco Moses Lake provides vaccinations.