Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• MB

  Maurice (Baba)

  Feb 22, 2026
  5.0
  My little buddy loves his checkup.
• JK

  Jean Kang

  Feb 11, 2026
  5.0
  This is our second visit for the past year and their staff has always been very friendly and thorough. We've had vaccines, dental cleaning, anal gland expression, and ear cleaning done. We plan to continue to use their services for my 10yr old shih tzu as long as we can. Thanks to every staf, tech, and doctor at this location.
• WY

  Wang Yonghua

  Jan 23, 2026
  1.0
  The service attitude and efficiency of this hospital are really, really low. Very bad experience!
• DG

  Duncan Gibson

  Jan 4, 2026
  1.0
  I booked an appointment online for My sick dog 2 days ago online. I called the clinic earlier today, to confirm I had an appointment. After dozens of phone calls I finally left a message, the recording said they checked their messages hourly. Well that was earlier today, I left my phone number asking them to confirm I had an appointment and no one ever got back to me. I arrived at the location and there was nobody in the reception area. I waited at 15 minutes for someone to finally come out of the back. At this point I was told that did not have an appointment and they couldn't see my dog. I drove an hour to get out here and I just wonder what type of service they would have given me when they can't get the basics of customer service right. I'll be going somewhere else. If you can't get the simple details right I certainly don't trust you to get the big details right.

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