Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
288 reviews
5 stars
197
4 stars
37
3 stars
13
2 stars3
1 star
38
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Customers frequently reported poor communication, including long wait times on the phone and lack of follow-up on appointments and test results.
Staff Professionalism
While some reviews praised individual veterinarians for their care, many customers expressed dissatisfaction with the overall professionalism and responsiveness of the staff.
Care Quality
There were mixed reviews regarding the quality of care, with some customers feeling their pets were treated well, while others reported inadequate examinations and misdiagnoses.
Appointment Management
Numerous complaints highlighted issues with scheduling, including frequent cancellations, rescheduling, and long wait times for appointments.
Customer Service
Overall customer service was criticized, with reports of dismissive behavior from front desk staff and a lack of empathy during difficult situations.
- HCHila CooperNov 7, 20254.0Very sweet, friendly team. Wait times are long during appointments. Sometimes difficult to schedule appointments within a few days.
- NMNima MirzaeiOct 12, 20251.0The most irresponsible and unresponsive place I've ever been and to trust to have my baby dug in their hand. I was there 6 weeks ago, the Dr. prescribed a medication, 7 days later I called in in regard the allergy reaction to the medication. Someone said will call me back the same day or the next day, i received a call 10 days later, doctor saying I was not available to call, she said she will order different medication to pharmacy and today is the day 15, I haven't seen anything from them to my pharmacy. I called in, no one answer the calls and respond back to voicemail. Now, tomorrow is her next follow up appointment(45 days past) and still no luck to get a simple prescription for her. If these pets are animals to you guys, they are our family member and we love them to death. I'd not recommend anyone to get to a place that they don't value the life of your pets.
- RWRayanne WinderOct 9, 20251.0I have been paying for the plan for two dogs for over 3 years, and it has been two months since I made an appointment and they canceled and rescheduled, making excuses, even within the establishment, to not see me. I always make an appointment in advance and whenever I take my dogs to the unit they always treat me badly and invent a thousand things to not see me. I am extremely disappointed with this plan and this place. I am going to cancel and I do not recommend that anyone take out health insurance or any consultation at this place.
- JCJosh ChuberkoSep 17, 20255.0Vets here actually care. Dr. Tran was great with my cat.
- HKHunter KippSep 16, 20251.0Very unprofessional staff, treated myself and my pet unwell.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours for Banfield Pet Hospital in Mill Creek?
Banfield Pet Hospital is open Monday to Saturday from 7:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM. Please note holiday closures.
Is Banfield Pet Hospital open on holidays?
The hospital is closed on certain holidays including November 26, November 27, December 24, December 25, December 31, and January 1.
What preventive pet health care services does Banfield Pet Hospital offer?
They offer vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
Can I schedule an appointment online or via an app?
Yes, you can schedule appointments through their website or by using the Banfield app available on both Apple and Android stores.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to receive veterinary services at this hospital.
What COVID-19 precautions are in place at Banfield Pet Hospital?
The hospital takes various precautions including encouraging drop-offs, increased cleaning protocols, and offering 24/7 remote vet chat services via the Banfield app.
How can nearby places like The Everett Clinic assist customers visiting Banfield Pet Hospital?
The nearby Everett Clinic offers human medical services which can be convenient for pet owners or families needing medical care while visiting Banfield for their pets.
Are there dining options near Banfield Pet Hospital in Mill Creek?
Yes, nearby restaurants like Clay Pit, Claypit Cuisine of India, Hot Iron Mongolian Grill, The Northern Public House, and Toasted Bar & Grilled provide various dining options before or after your pet's visit.
What services do nearby businesses like Mill Creek Wellness Center provide that might complement a visit to Banfield Pet Hospital?
Mill Creek Wellness Center offers chiropractic, massage, and physical therapy services, which might be helpful for pet owners looking for wellness options for themselves during their visit.