Banfield Pet Hospital

Reviews

• HF

  Heather Feather

  4 days ago
  5.0
  My puppy's favorite place to visit!
• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the process. I would leave them 5 stars. However, this 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• TC

  Taoran Yu (Chloe)

  Dec 14, 2025
  1.0
  DO NOT RECOMMEND. Terrible attitude. We drove 40 min to get here, late for 15min (which includes the time when the reception was chitchatting with another customer). And the reception insisted someone must have reached out to us about the “10 minutes” policy and refused to take us. AGAIN, NO ONE REACHED OUT TO US. At least you could have called to checkin with us so we won’t waste 40min driving down here and another 40min to drive back. If you forget to call us and check in then just admit it. Why would you lie and blame everything on the customer side?
• QS

  Qiwei Shu

  Dec 14, 2025
  1.0
  This is a trash place. The doctor is very impatient and I have no idea what they will do to my pet. I recommend no one coming here. How can a super impatient doctor be a good doctor???
• ML

  Monica Ledgett

  Nov 6, 2025
  4.0
  It’s been a pleasure taking Mia to Banfield. I have gotten great support for her health needs.

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