Banfield Pet Hospital

Reviews

• MA

  Melissa Adams

  Dec 10, 2025
  5.0
  Dr Anderson has been following one of my cats complicated Dental issue. We were seeing him in Olympia however I was willing to drive farther to see him and get his hopefully last major dental procedure. He is an amazing Veterinarian with excellent knowledge, patience and listening skills. I'm so grateful Tigger is already doing much better and he has given me the knowledge to help keep him healthy. I love having the plan and the ability to upgrade as I needed to. All of the Banfield staff is top notch, friendly and caring. I can't believe I didn't but 2 elf sweaters for our 2 Sphynx while I was there. Im so happy with Banfield and Dr Anderson. The staff kept up on the waiting list and we were even able to get in early!
• NS

  nelly stepchin

  Nov 20, 2025
  1.0
  These guys are very disorganised and have had poor communication over multiple visits. This last visit was the last straw where they recommended applying neosporin to my cats wounds which is toxic for cats. All trust is gone. Go somewhere else.
• TT

  Tamera Terry

  Oct 29, 2025
  5.0
  Such an amazing team especially Dej !! She was amazing very nice and my puppy seemed to love her as well!
• MM

  Martina

  Oct 4, 2025
  1.0
  1 star is too generous for this heavily unprofessional location. I've had my cat's dental surgery scheduled for months and they called me 2 weeks before to cancel due to "staffing changes." It's taken me almost a year to save the money for this & they don't have any weekend appointments available until after my cats wellness plan ends. I cannot afford to miss work by scheduling on a weekday & am highly doubtful they would be able to fulfill that appointment either. Essentially I've been paying almost $70 a month for almost a year for 2 visits (only 1 was needed, but since they obviously don't know how to restrain a scared and wriggly cat outside of trying to cover it with a towel, I had to come back a second time) & vaccinations, that's it. Now I won't be receiving the anesthesia dental appointment that comes with the plan. On our most recent visit we showed up for our 5 pm appointment 10 minutes early & waited 1.5 hours in a freezing room for the doctor. And they still weren't able to perform pre surgery blood work because they again, do not know how to restrain a 15 year old cat who can't be still because he is terrified. 3 people working together couldn't do it. I also had to repeat my questions multiple times because the staff is obviously exhausted by the end of the day & spread thin (maybe by the # of patients or the amount of work, I don't know), what I do know is that I ended up leaving with my concerns unanswered and unacknowledged, my cats care was compromised because of the staff. Unqualified, unprofessional, uncaring, disorganized. Couldn't even get it together enough to provide a better estimate of costs (including the discount I would have received on the care plan that I can no longer use) for the dental extractions. I asked on multiple occasions for a detailed estimate. If you truly care about your pet and the people they come in contact with, go somewhere else. This place might be ok for routine things like vaccines, but for anything beyond that, save yourself the headache and subpar care and go somewhere that truly cares about your pet. Response not needed and any attempt to do so is really just for face saving. Spare me the fakery and do something to improve your location
• NB

  Nick Bigger

  Sep 26, 2025
  1.0
  They sign you up for the subscription thing I fell for it signed for 12 month. Requested to cancel multiple times they have now charged me 14 times and still can’t get them to cancel it

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