Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• NN

  Neils

  Feb 11, 2026
  5.0
  When our Chiweenie developed skin lesions and excess shedding, we brought him to Banfield where he was examined by Dr. Stitt. After she diagnosed him with skin allergy, he was given a Cytopoint injection to quickly get the allergy under control and prescribed HexaChlor-K shampoo. When I picked our little Taco up, Dr. Stitt, (along with her kind vet tech, Andrea) made it a point of coming out and explaining the ailment and ensuring I understood the home care protocol. I really appreciated that extra effort. Two days after our Banfield visit, Taco ’s shedding has improved considerably and the skin lesions have disappeared. Definitely 👍👍 up for the care Taco received.
• JS

  Janice Strother

  Jan 23, 2026
  5.0
  Wonderful, loving care! 🩷🩷🩷
• MA

  Melissa Adams

  Dec 10, 2025
  5.0
  Dr Anderson has been following one of my cats complicated Dental issue. We were seeing him in Olympia however I was willing to drive farther to see him and get his hopefully last major dental procedure. He is an amazing Veterinarian with excellent knowledge, patience and listening skills. I'm so grateful Tigger is already doing much better and he has given me the knowledge to help keep him healthy. I love having the plan and the ability to upgrade as I needed to. All of the Banfield staff is top notch, friendly and caring. I can't believe I didn't but 2 elf sweaters for our 2 Sphynx while I was there. Im so happy with Banfield and Dr Anderson. The staff kept up on the waiting list and we were even able to get in early!
• NS

  nelly stepchin

  Nov 20, 2025
  1.0
  These guys are very disorganised and have had poor communication over multiple visits. This last visit was the last straw where they recommended applying neosporin to my cats wounds which is toxic for cats. All trust is gone. Go somewhere else.

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