Banfield Pet Hospital

Reviews

• MA

  Mason A

  4 days ago
  1.0
  Was a client for over a decade, horrible experience. My dog had an appointment and was refused treatment during a medical emergency. The staff is condescending and often distracted. Constently forgetting medications or getting doses mixed up between pups. When my dog was dying of cancer they took they sweet time refilling his pain killer medication to the point he died without it. Facilities are never sanitized and at some points absolutely filthy. No decorum or control. You have other people’s aggressive and undisciplined dogs to avoid just to make it to your appointment. They also “forget” to tell you when dog is available for pickup so your pet spends more time in their kennels than necessary. This location is so bad I would never go to another banfield location. Also yo cancel plans, you have to call corporate and go through more loops. Ridiculous.
• PJ

  Phoebe JYL

  Apr 27, 2026
  4.0
  Doctors and nurses are approachable, knowledgeable, and thorough. Questions feel welcome. Financial options are reasonable. Wait time can be a little long.
• EM

  Elton Moore

  Apr 25, 2026
  1.0
  Im finally completely DONE with Banfeild. I didnt expect exceptional service and care here, though I didnt think that I'd have absolutely horrible service and awful care of my pets. The type that traumatizes them. The whole idea of just "dropping them off" to pick up later might seem convenient yet I would never again trust leaving my animals with Banfeild. The staff communicate with each other poorly which translates to communicating poorly with you. I wont go down a list of everything that happened with each experience bringing my cats or dog here, ill just state that every single experience added up to complete and utter distrust of this place. I would like to describe each incident, though I'd be writing way too much. Ive got many experiences of poor decision making, poor communication, low respect of their customers, and NO accountability. I will never re-traumatize my pets bringing them here. Absolutely unprofessional.
• NH

  Nate Haro

  Apr 23, 2026
  5.0
  The doctor took really good care of my dog. He explained everything to me in laymen's term wherein I could fully understand what had happened to my pet.
• DL

  deborah lauck

  Apr 8, 2026
  5.0
  I just scheduled an appointment with Banfield Pet Hospital and already had such a great experience that I felt it was worth sharing. From the very first interaction, the staff was incredibly friendly, patient, and helpful. Making the appointment was quick and easy, and they took the time to answer my questions without making me feel rushed. It’s always such a relief to deal with a team that genuinely cares and makes the process smooth, especially when it comes to our pets. What stood out the most was how welcoming and professional everything felt. You can tell they take pride in what they do and truly value both their clients and their animals. It gave me a lot of confidence going into the upcoming visit, knowing my pet will be in good hands. Also, the pricing felt very reasonable, which is always appreciated when planning care for your pets. Overall, even just from scheduling, I’m really impressed and looking forward to bringing my pet in. Thank you for making this such a positive and stress-free experience already!

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