Business Details
About
Pet Groomer
Location
Hours
Reviews
4.3
140 reviews
5 stars
105
4 stars
9
3 stars
6
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Grooming Quality
Many customers praised the grooming results, highlighting specific groomers like Ky, Tyler, and Jess for their excellent work.
Staff Attitude
Feedback on staff behavior was mixed; while some customers appreciated friendly and caring service, others reported rudeness and poor communication.
Appointment Issues
Several customers experienced problems with appointment scheduling and communication, including being turned away or having appointments canceled without proper notice.
Customer Service
Overall customer service received mixed reviews, with some customers expressing satisfaction while others reported negative experiences with staff responsiveness.
Pet Comfort
Many reviews noted that pets seemed happy and well cared for after grooming, although a few customers expressed concerns about their pets' treatment.
- KFKarin FransOct 17, 20255.0Love Petco Grooming. My dog is very anxious.
- AHAdam HizeyOct 3, 20255.0Lots of different choices for your pets necessities.
- ELEva LuceroSep 30, 20255.0Jess is great! Luke always comes out looking great!
- CMCrystal McGaffinSep 23, 20251.0I had a very disappointing experience with the Petco staff first thing in the morning. I had a grooming drop-off scheduled for 8:45am. When I arrived, the doors were locked, so I stood outside for about six minutes and even called to check in. The phone was still ringing when the employee finally opened the door at 8:56. What I wasn’t told right away was that the groomer had called out for the day, which is completely understandable. Instead, the employee immediately accused me of being 10 minutes late. She insisted my appointment was at 9:00am, while I explained it was for 8:45am and that I had been waiting outside. She then told me they would have to cancel anyway because I was “late,” even though I was standing right at the door. When my husband came up to see what was going on, the employee continued arguing, saying we weren’t on time, that we didn’t answer their call (a call I never received), and refusing to clarify what number they had used. I was holding my phone at that moment, actively trying to call them. If the situation had been explained honestly, that the groomer wasn’t there, I would have completely understood. Instead, we were met with defensiveness, accusations, and poor communication. My only feedback is this: please provide your staff with better customer service training. A little transparency and courtesy would have gone a long way. I like the actual groomer, but the employee that addressed us was horribly rude. I won't be going back.
- SBSam BushmanSep 15, 20255.0My pug Bo enjoys visiting Petco and is not nervous around the groomers. He always looks great when he's done.
Frequently Asked Questions About Petco Grooming
How much is dog grooming at Petco Lacey?
The cost for dog grooming varies by dog depending on their size, coat type and services included. Contact your neighborhood Petco prior to your appointment for an estimated price. A consultation in-person or on the phone is included at the beginning of an appointment to discuss the details of the grooming services to be completed and cost.
How long does dog grooming at Petco Lacey take?
A dog grooming appointment varies by dog size and the services requested. An estimated completion time is provided at the beginning of the appointment. Many of our a la carte services take 5 minutes depending on stylist availability. For a quicker grooming time, you may request the Express service for an additional $12.
Does Petco Lacey do nail trimming?
Yes, nail trimming is provided by our cat and dog groomers as an a la carte service or in our grooming packages.
What are the operating hours for Petco Grooming in Lacey, WA?
Petco Grooming in Lacey is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 6:00 PM.
How can I book a grooming appointment at Petco Grooming in Lacey?
You can book an appointment online through their reservation page at https://www.petco.com/webapp/wcs/stores/servlet/PetcoServicesBookGroomingView?catalogId=10051&langId=-1&storeId=10151&store_number=1280.
Does Petco Grooming in Lacey offer nail trimming services?
Yes, nail trimming is offered either as an a la carte service or included in grooming packages for cats and dogs.
How much does dog grooming cost at Petco Lacey?
The cost varies based on the dog's size, coat type, and services requested. Contact the local Petco for an estimated price and a consultation is included at the appointment start to discuss details and costs.
How long should I expect a grooming appointment to take at Petco Lacey?
Appointment time depends on your dog's size and services requested. Many a la carte services take around 5 minutes. An estimate is provided at the appointment start. An Express service is also available for a quicker grooming time.
What is the address and contact phone number of Petco Grooming in Lacey?
The grooming salon is located at 1210 Marvin Rd NE, Lacey, WA 98516. The main phone number is +1 360-456-0146.
Are there any veterinary clinics near Petco Grooming in Lacey?
Yes, the Vetco Vaccination Clinic is nearby and can be convenient for pet health appointments either before or after grooming.
What other pet-related stores are near Petco Grooming in Lacey?
There is a Petco store nearby that offers pet products and services, making it easy to shop for pet supplies around your grooming visit.
What dining options are available near Petco Grooming in Lacey for a quick meal?
Nearby restaurants such as Panda Express, Chipotle Mexican Grill, and Panera Bread provide convenient places to grab food before or after your pet's grooming appointment.
Where can I find gas stations near Petco Grooming in Lacey?
Several gas stations like Shell, ARCO, and Circle K are near the Petco Grooming location, useful for refueling if you drive to your appointment.