Petco

4.1
1314 reviews

About

Pet Store
Visit your Lacey Pet Store located at 1210 Marvin Road Ne for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1210 Marvin Rd NE, Lacey, WA
98516, United States

Hours

Reviews

4.1
1,305 reviews
5 stars
670
4 stars
325
3 stars
163
2 stars
55
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, several reported rude and unprofessional behavior from some employees.

Grooming Services

Grooming services received high praise for quality and staff expertise, although there were complaints about specific grooming experiences not meeting expectations.

Product Availability

Customers noted issues with product availability and inventory management, particularly for specific pet supplies and grooming appointments.

Store Cleanliness

The store is generally described as clean and organized, but some customers reported unsanitary conditions and clutter in certain areas.

Pricing Concerns

Several reviews mentioned high prices compared to competitors, leading some customers to seek alternatives for pet supplies.
  • AB
    Alice Brown
    1 day ago
    5.0
    I go to this petco all the time. We've got 2 cats and a vivarium full of Madagascar Hissing Cockroaches. The staff is friendly and knowledgeable, and stylish to boot.
  • BS
    Brittany Stodola
    Nov 11, 2025
    1.0
    We recently moved closer to this pet store so we've been using it more often than before... The staff that works later in the day are not nice or helpful. Especially the girl who wears a very visible highlight on the tip of her nose. We went to the store to find something that it showed it was in stock. I walked around once with no luck so I go up to the front to ask for help because that's the only employee I see in the store and she looked it up and said yeah we might have it over in the dog section instead of actually assisting me or having someone help me look for it because God forbid they know the layout of the store they work at. Also the "clearance" rack they have in the corner next to the dog leashes and collars.. not clearance prices it's full priced items. Will be driving the extra 10 minutes to PetSmart from now on.
  • JO
    JOE OLIVAS
    Nov 10, 2025
    5.0
    Friendly staff, lots of goodies for lots of pets, love the fishes!
  • MM
    Michelli Mireille
    Oct 21, 2025
    5.0
    After we adopted our dog, a neglected stray, we were totally unprepared on how to care for her coat. We took her to Aiden and when we came back for pick up it was like taking home a brand new dog. Her fur is SO soft and she is always so happy after grooming appointments. Another wonderful surprise, after the initial grooming appointment she barely sheds, which is a crazy thing to say for a Pyrenees! We will continue to take her to Aiden from now on. My favorite part is the bows that go in her hair, they are such a cute touch, and I save them all.
  • OW
    Olivia Wilson
    Oct 20, 2025
    5.0
    Excellent customer service all team members make our fur baby very welcome and they are giving the VIP treatment every time they go to grooming center

Frequently Asked Questions About Petco

Does the Petco Lacey location have a vet hospital?

Yes, Petco Lacey has a full-service vet hospital.

Does Petco Lacey offer vaccinations?

Yes, Petco Lacey provides vaccinations.