Olympia Pet Emergency

Reviews

• KK

  KL Keefs

  3 days ago
  5.0
  Dr. Miller and the supporting vet techs helped us through a scary run of probable pancreatitis with our dog Stevie. She had to stay overnight, but she's recovering now.
• MM

  Miranda Marr

  Nov 13, 2025
  1.0
  TLDR: GO ANYWHERE ELSE. AVOID THIS PLACE. I brought my 12-week-old puppy in with clear symptoms of SPD (common in the PNW) and known salmon exposure. I explained I had financial help ($750 from PACK/CFA) and needed actual treatment—not unnecessary tests. Instead, they: • Forced a parvo test I tried to decline • Charged me over $700 for a negative parvo test, a fecal, and “upset tummy” meds • Ignored all symptoms of salmon poisoning • Claimed her lymph nodes were “fine” and she was “getting better” while she was lethargic, vomiting, and starving • Took her for a blood draw, then told me the next day I had declined a blood draw • Left my sick puppy covered in diarrhea in the back, then returned her stressed and filthy • When asked for lifesaving antibiotics, I was told the vet “left for shift change” after I waited an hour • A tech looked me in the face and said, “She’s not dying, she’s fine.” She was NOT fine. She was dying. When they finally agreed to prescribe what I asked for from the start, the bill was almost $300 (this is on top of the $730 dollar bill the day prior) until I showed up without my dog, then it magically dropped to $160 because the injectables needed to be done at the hospital and my dog was not there. When I told her I’d go and get my dog, she asked how long it would take being that they were closing early. Were the injectables necessary or not? No clear answer. Just attitude and indifference. To clarify, the injectables were definitely pertinent to her wellbeing. Praziquantel is very important in SPD cases. To just shrug it off the way they did? Are you here to save animal lives or a dollar? The lack of communication, compassion, and basic competency is shocking. This clinic needs to be investigated. Hanging cute quotes about loving animals does NOT make up for malpractice-level care. Do not bring your pets here. They are family—this place treated mine like a burden.
• KA

  Kayti Arms

  Nov 4, 2025
  5.0
  I can’t emphasize enough how much the team here (at least the staff I got the privilege of meeting) means to me! Doctor Gavin saved my best friends life, Tiffany coached me through how to find the funding for emergency surgery, even the amazing receptionists were so engaged and supportive to figure out how to make sure my baby got the care she needed. My sweet girl Sid had escaped and gotten pregnant, me being a selfish human allowed her to remain unspayed and I was just excited for kittens. Our worst nightmare came true when a baby got stuck and my girl got infected and nerve damage to her hind end. I’m a low income mom and did not have funding besides what I could scrape up for the initial exam fee and my cat was going to die. Tiffany told me come in, get her seen and we’ll go from there. She gave me resources and spearheaded me into not giving up without a fight. Doctor Gavin swooped in as soon as funds had reached the bare minimum of what was needed and worked tirelessly, even hours after his shift had ended to do everything he could because she didn’t respond well to being put under. Actually everyone did. I wish I knew every name because they were all so amazing. The next day I came back hopeless because she wasn’t eating or drinking and again the staff made me feel confident that we could fix it together, reception even remembered my cats full name on sight ❤️ I don’t know the name of the doctor on that day but her and her awesome nurse basically told me to buck up and syringe feed her and give her time to heal. I did, one day later and she’s recovered use of her back legs, she’s eating on her own, she’s no longer wetting herself and she’s back to my normal beautiful sassy diva. Thank you all for giving my girl another chance at life. I’ll treasure every moment with her. You guys are our hero’s.
• SM

  Stacie Moore

  Oct 31, 2025
  1.0
  Missed diagnosis caused needless suffering We brought our 10-year-old dog, Sadie, to this hospital on 10/27 after she became lethargic, stopped eating, and was too weak/wobbly to get up. We clearly told them she ate raw salmon on 10/24. Despite this high-risk exposure, no antibiotics were given, and she was diagnosed with vestibular disease. We paid over $1,200 and left without treatment - even though her platelet count was already low. Sadie continued to worsen and did not display vestibular disease symptoms. As of today, she can barely stand, walks only with help, pants heavily after minimal movement, and is extremely weak. After doing our own research, we took her to a new vet, who found she had a fever and enlarged lymph nodes consistent with salmon poisoning, confirming what should have been suspected days earlier. We called the original hospital on 10/28 and 10/30, explaining her symptoms didn’t fit vestibular disease, but were told today she’d need another full exam before any treatment. Even low suspicion should have prompted empirical treatment given her known exposure and the fatal risk if untreated. As a medical professional, I know early treatment could have spared her days of suffering with virtually no harm. We finally got treatment, but now we pray it’s soon enough. This delay caused unnecessary suffering and put her life at serious risk. We are heartbroken and deeply disappointed that such a well-known regional illness was overlooked despite clear documentation.
• WW

  Willow

  Oct 28, 2025
  1.0
  This place is a blatant scam. Our dog was wobbly on his feet and kind of staggering so we called our regular, skilled and useful vet who was unfortunately fully booked so they referred us to Olympia Pet Emergency. Called up Oly Pet Emergency, first thing they ask is if we have marijuana in the house. Supposedly they get a lot of high dogs. We do on occasion partake and although we could see no way for our dog to get a hold of anything we answered yes. Take the dog in and they insist in must be marijuana toxicity because he urinated. I guess they've never seen a dog urinate at their so-called pet hospital before for any other reason. Strange. Never mind that their facility smells like death. So they do their little drug test despite our insistence that its highly unlikely he got into anything. Big surprise, drug test comes back NEGATIVE. They wanted to hold him overnight ( which would cost 2000 dollars! ) and treat him with an IV drip filled with anti-nausea medication even though our dog was showing no signs of nausea. Fortunately our dog seemed to be feeling better and after reading about 7 pages of 1 star reviews for Oly Pet Emergency we got our dog out of there after shelling out nearly 700 dollars. They said they'd call us with results of from the blood work. They did call but only to tell us that they had no useful information/diagnosis after scamming 700 bucks from us and wasting 4 hours of our day. Thank goodness our dog was seeming to feel better so we got him the heck out of there but unfortunately they had no information for us so we still need to take our dog to a REAL vet to figure our what if anything is happening with him. Do not go to Olympia Pet Emergency. Go to anyplace else. Drive to Tacoma if you must, this place is a joke and should be shut down. I too will be sending an email to the WA Veterinary Board of Governors describing my wretched, wasteful experience at Olympia Pet Emergency and if they have scammed you or your family just like so many of the negative reviews here say I urge you to join me and email the WA Veterinary Board of Governors as well

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