Olympia Pet Emergency

3.6
749 reviews

About

Animal HospitalVeterinarianVeterinary PharmacyEmergency Veterinarian ServicePet Vet Care Centers
Olympia Pet Emergency is an emergency animal clinic that offers comprehensive urgent care services for cats and dogs in Lacey and surrounding communities. Since its inception in 1996, Olympia Pet Emergency has grown a reputation for delivering outstanding emergency veterinary care, 24 hours a day, 365 days a year. Our team of experienced Lacey vets is proud to meet the standards of veterinary excellence laid out by the American Animal Hospital Association!

Details

  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Olympia Pet Emergency
4441 Pacific Ave SE, Lacey, WA
98503, United States

Hours

Reviews

3.6
749 reviews
5 stars
433
4 stars
50
3 stars
19
2 stars
24
1 star
223

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with euthanasia and emergencies.

Communication Issues

Several reviews highlighted poor communication regarding treatment plans, costs, and wait times, leading to frustration among pet owners.

High Costs

Numerous customers expressed dissatisfaction with the high costs of services, often feeling that they were charged excessively for treatments and diagnostics.

Long Wait Times

Many reviews mentioned long wait times, sometimes exceeding several hours, which contributed to a negative experience for pet owners.

Inconsistent Experiences

While some customers reported positive experiences, others described negligence and misdiagnosis, indicating inconsistency in the quality of care.
  • MN
    Mary Nowicki
    5 days ago
    5.0
    They were amazing. Highly recommended. I brought my mini aussie in last minute after another big dog mauled him. They were nothing short of spectacular. Every step of the way they were absolutely terrific. Thank you from the bottom of my heart for fixing my boys neck.
  • AL
    Aubrey Lagrimas
    Dec 25, 2025
    2.0
    They took my cat back without even offering to let me be in the exam room, which really stressed my typically very calm cat out. The cost for very basic services was exorbitantly more than any vet I've ever been to, even for an emergency vet visit. To top it off the doctor never called me with my cat's xray or lab results, after I'd given them literally an entire paycheck. Pros were that I was seen immediately (we were the first people there), and the staff were friendly.
  • SB
    Sara Baldino-Smith (baldino)
    Nov 23, 2025
    5.0
    Had to bring in my mom’s cat to be euthanized. Everyone was very comforting and caring and made the process a little bit easier to deal with. Thank you!
  • KK
    KL Keefs
    Nov 21, 2025
    5.0
    Dr. Miller and the supporting vet techs helped us through a scary run of probable pancreatitis with our dog Stevie. She had to stay overnight, but she's recovering now.
  • MM
    Miranda Marr
    Nov 13, 2025
    1.0
    TLDR: GO ANYWHERE ELSE. AVOID THIS PLACE. I brought my 12-week-old puppy in with clear symptoms of SPD (common in the PNW) and known salmon exposure. I explained I had financial help ($750 from PACK/CFA) and needed actual treatment—not unnecessary tests. Instead, they: • Forced a parvo test I tried to decline • Charged me over $700 for a negative parvo test, a fecal, and “upset tummy” meds • Ignored all symptoms of salmon poisoning • Claimed her lymph nodes were “fine” and she was “getting better” while she was lethargic, vomiting, and starving • Took her for a blood draw, then told me the next day I had declined a blood draw • Left my sick puppy covered in diarrhea in the back, then returned her stressed and filthy • When asked for lifesaving antibiotics, I was told the vet “left for shift change” after I waited an hour • A tech looked me in the face and said, “She’s not dying, she’s fine.” She was NOT fine. She was dying. When they finally agreed to prescribe what I asked for from the start, the bill was almost $300 (this is on top of the $730 dollar bill the day prior) until I showed up without my dog, then it magically dropped to $160 because the injectables needed to be done at the hospital and my dog was not there. When I told her I’d go and get my dog, she asked how long it would take being that they were closing early. Were the injectables necessary or not? No clear answer. Just attitude and indifference. To clarify, the injectables were definitely pertinent to her wellbeing. Praziquantel is very important in SPD cases. To just shrug it off the way they did? Are you here to save animal lives or a dollar? The lack of communication, compassion, and basic competency is shocking. This clinic needs to be investigated. Hanging cute quotes about loving animals does NOT make up for malpractice-level care. Do not bring your pets here. They are family—this place treated mine like a burden.

Frequently Asked Questions About Olympia Pet Emergency

What emergency services does Olympia Pet Emergency provide for pets?

Olympia Pet Emergency offers comprehensive urgent care and emergency veterinary services for cats and dogs.

Where is Olympia Pet Emergency located?

Olympia Pet Emergency is located at 4441 Pacific Ave SE, Lacey, WA 98503, United States.