Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Lacey provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.4
365 reviews
5 stars
273
4 stars
34
3 stars
17
2 stars
9
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their caring and compassionate treatment of pets, highlighting their attentiveness and professionalism.
Affordability
Many reviews noted that Banfield's wellness plans and services are more affordable compared to other veterinary clinics, although some customers felt the costs were still high.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about specific incidents of poor treatment and high costs, leading to mixed reviews overall.
Appointment Availability
Several customers expressed frustration with the difficulty of securing timely appointments, often needing to schedule well in advance.
Customer Service
Feedback indicated that customer service was generally good, with staff being friendly and helpful, although some reported issues with communication and follow-up.
- DFDean FlintDec 28, 20255.0Great people took care of my pet
- ANAleix NoelleDec 6, 20255.0We have used Banfield for a couple years now. Each visit I feel like my cats get great care and attention and we save soooo much money by paying for their wellness plans. I have never paid over $200 for a visit (I have 3 cats). The staff has always been great and they even worked with us on a very particularly challenging situation, where my cat had been lost for a whole year and we found him and had to get him all cleared to fly so we could come get him because we had moved states. Insane customer service and perks from using Banfield as your primary vet. Thanks Banfield!
- AMArin MowerNov 14, 20255.0Banfield has always been great. I haven't used their hospital side but I get the year membership for each of our cats in their first year. It definitely saves money.
- SFSean FergusonSep 6, 20255.0Bobby was great!
- KMKassandra MooreAug 11, 20255.0I have nothing but amazing things to say about All the staff with Banfield I have been going there for over 10 years straight they are all so cool, and they always treat my animals like it’s their pets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours of Banfield Pet Hospital in Lacey?
Banfield Pet Hospital in Lacey is open Tuesday through Saturday from 7:00 AM to 5:00 PM and closed on Sundays and Mondays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care but can offer urgent care advice during hospital hours and referrals to emergency hospitals as needed.
Can I schedule an appointment online for Banfield Pet Hospital in Lacey?
Yes, you can schedule an appointment online via their website or through the Banfield app.
What types of veterinary services does Banfield Pet Hospital provide?
They offer preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital have any telehealth services?
Yes, clients with Optimum Wellness Plans can get 24/7 remote pet care advice and triage support via the Vet Chat™ service on the Banfield app.
What precautions is Banfield Pet Hospital taking for pet and people safety during COVID-19?
They encourage drop-offs, increased cleaning protocols, and offer telehealth via Vet Chat™. Calling ahead is recommended to prepare for your visit.
Is Banfield Pet Hospital in Lacey welcoming to the LGBTQ community?
Yes, Banfield Pet Hospital welcomes LGBTQ clients and communities.
Where is Banfield Pet Hospital located and what is the contact number?
It is located at 719 Sleater Kinney Rd SE, Ste 160, Lacey, WA 98503. The main phone number is +1 360-677-4582.
What pet-related businesses are near Banfield Pet Hospital that could be useful for pet owners?
Nearby is PetSmart, which offers pet grooming and supplies, making it convenient to shop or groom your pet before or after veterinary visits.
Are there any helpful medical-related services near Banfield Pet Hospital?
Yes, nearby services include South Sound CPR Training for first aid classes and Fresenius Medical Care Lacey, a dialysis clinic, which could be useful for health emergencies or training.
What other community services are located near Banfield Pet Hospital that might interest visitors?
Nearby are the Lacey Department of Licensing and Lacey Auto Licensing for vehicle-related services, and various retail stores like Tuesday Morning and Carl's Jr. for shopping and dining.