Petco

4.3
1056 reviews

About

Pet StorePet supply store
Visit your Kennewick Pet Store located at 4012 W 27th Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4012 W 27th Ave, Kennewick, WA
99337-2422, United States

Hours

Reviews

4.3
1,047 reviews
5 stars
605
4 stars
246
3 stars
114
2 stars
28
1 star
54

What are people saying?

AI-generated from recent customer reviews

Staff Knowledge

Many customers praised the staff for being friendly, helpful, and knowledgeable about pet care.

Product Selection

The store offers a wide variety of pet products, including food and supplies, although some customers noted issues with stock availability.

Grooming Services

Grooming experiences were mixed, with some customers reporting excellent service while others faced rude staff and poor handling of pets.

Animal Care Concerns

Several reviews expressed serious concerns about the living conditions of animals in the store, indicating a need for better animal care practices.

Customer Service Issues

There were multiple complaints about poor customer service, including rude employees and long wait times.
  • MM
    Michael
    2 days ago
    3.0
    I'll do a review if I get a good discount 🙂 (Petco owner) i spend hundreds at your store i deserve a GOOD discount 👍
  • KC
    Kristy Cain
    4 days ago
    1.0
    Whatever you do, DO NOT place an order online! Their incompetent employees double charged me and they "can't do anything about it in the store". Nevermind the fact they told me verbatim in front of me IN THE STORE that a refund would be hitting my card "within a few days" after I didn't pick the item up. You're left to fight to get your money back through their "customer service" number. I'm still waiting for my money back after MONTHS!! I'll NEVER be back. Go to PetSmart.
  • CS
    Chase Sullins
    Nov 16, 2025
    5.0
    Amazing Petco very helpful. First time bought a terrarium which they helped us move into the back of the car, great service for such a big item. All great. Second time a day later we got a big kennel, they also helped us get that in the car. They are really sweet here and helpful.
  • LS
    LaDonna Sasscer
    Nov 5, 2025
    5.0
    Petco the store was great, but my online experience was the worst. AI bots are infuriating. No thank you. I'll pay a real human more money to sew me a seat cover before I'll suffer AI idiocy.
  • LS
    Lauryn Sanchez
    Oct 30, 2025
    1.0
    If I could give it negative stars I would. What pet store doesn't allow for you to post about lost pets?? I will never come here again

Frequently Asked Questions About Petco

Does the Petco Kennewick location have a vet hospital?

No, Petco Kennewick does not have a full-service vet hospital.

Does Petco Kennewick offer vaccinations?

Yes, Petco Kennewick provides vaccinations.