Petco

4.1
1051 reviews

About

Pet StorePet supply storePetco
Visit your Gig Harbor Pet Store located at 5190 Borgen Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5190 Borgen Blvd, Gig Harbor, WA
98332-7893, United States

Hours

Reviews

4.1
1,047 reviews
5 stars
533
4 stars
276
3 stars
123
2 stars
40
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.

Grooming Issues

Several reviews highlighted problems with the grooming department, including unreliable appointments and unsatisfactory grooming results.

Store Cleanliness

While some customers noted that the store was clean and well-stocked, others reported issues with cleanliness, particularly in the bathrooms and animal care areas.

Product Quality Concerns

Customers expressed dissatisfaction with the quality of certain products, particularly dog toys and food, leading to health issues for pets.

Mixed Experiences

Overall, experiences varied widely, with some customers having excellent visits while others reported significant frustrations, particularly regarding customer service and product availability.
  • DP
    Dianne Pantanella
    3 days ago
    5.0
    Had what I need in stock and it's fresh. Thanks Petco
  • KA
    Katharine Abbott
    Dec 23, 2025
    5.0
    My first time at this location but Darrell went out of his way to help me so I’ll definitely be back!
  • CT
    Cindy Theis
    Dec 12, 2025
    5.0
    I want to personally thank the Manager at Gig Harbor store, Darrell, excellent customer service who I feel went above and beyond to help me with an online order that went terribly awry. Since I hadn’t heard about my order, I decided to call and thankfully I did because it really wasn’t in stock there, yet online said “in stock” when I placed the order and paid, but was cancelled unbeknownst to me and of course the store. I needed this item desperately that day, while on the phone with me, he was able to call someone, find out the status, get my money refunded, and locate another suitable replacement for me (also last one in stock) and held for me until I got there to pick up. First time using this Petco location and because of this outcome it will now be my place of choice! Thank you and so much appreciated!!
  • SM
    Sarah Monroe
    Dec 12, 2025
    5.0
    I recently rescued a puppy and visited this store for medication. I found the medication immediately and they had a variety of options. A few days later, I returned to purchase a few items. The cashier was very informative and friendly. The following day, I brought our puppy in for an appointment. Our regular vet was very busy, so we wanted to get our puppy seen for an exam and vaccinations. We were able to schedule an appointment quickly on their website. Unlike our regular vet and a few other places I called, you only pay for the vaccinations you receive here. The vet was an older gentleman who was quiet but knowledgeable. The assistant was also friendly and informative. They have a veterinarian on staff every Thursday and Sunday, I believe. The store was always clean during my visits.
  • JS
    Jonathan A. La Salle
    Dec 10, 2025
    5.0
    This Store is not too far from the highway off the Burnham Rd exit. Please use caution navigating around the roundabouts. Stay in the right lane. You will be making a right hand turn at some point if you came off Route 16. This Store is handicapped friendly with handicapped parking spaces. The store is very clean and fully stocked with many brands to choose from. Some prices are a bit higher for similar items that you can get on Amazon or at Walmart and some are lower. Do your research. The staff is friendly and so helpful. Very knowledgeable. You can bring your doggies into the Store as well. Keep your pet on a shorter leash and avoid confrontation with other pets. In case you pet has an accident they have a cleaning station where you can get poop bags and sanitary wipes to wipe the floor. We had a super positive experience and we highly recommend this store to everyone.

Frequently Asked Questions About Petco

Does the Petco Gig Harbor location have a vet hospital?

Yes, Petco Gig Harbor has a full-service vet hospital.

Does Petco Gig Harbor offer vaccinations?

Yes, Petco Gig Harbor provides vaccinations.