Petco

4.1
1040 reviews

About

Pet StorePet supply store
Visit your Gig Harbor Pet Store located at 5190 Borgen Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5190 Borgen Blvd, Gig Harbor, WA
98332-7893, United States

Hours

Reviews

4.1
1,036 reviews
5 stars
523
4 stars
276
3 stars
122
2 stars
40
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, highlighting their helpfulness and enthusiasm for pets.

Grooming Issues

Several reviews mentioned unreliable grooming services, including last-minute cancellations and poor handling of pets during grooming.

Store Cleanliness

While some customers noted that the store was clean, others reported unsanitary conditions, particularly in the grooming area and bathrooms.

Product Availability

Customers appreciated the good selection of pet supplies, though some expressed frustration over stock shortages and high prices.

Management Concerns

There were complaints about poor management and customer service, particularly regarding handling of issues and staff training.
  • VM
    Virginia McCaslin
    Oct 29, 2025
    5.0
    Love this store! From the groomers to store staff, everyone is friendly, kind, and helpful. ❤️
  • SD
    sylvia duncan
    Oct 29, 2025
    5.0
    The gentleman was so kind in getting my adoption done quickly. Thank you!
  • TS
    Tyler Scott
    Oct 15, 2025
    5.0
    Friendly and knowledgeable. Seems like actual enthusiasts work there and I really enjoy going there. Especially with my puppers on less busy days cuz he's a nut 🤪
  • SW
    Steven Woods
    Sep 19, 2025
    1.0
    The grooming department at this location is unreliable. 3 out of the 4 times I made grooming appointments someone called me on the day less than an hour before my appointment either cancelling it or trying to change the appointment time. I called the GM and he didn’t care. Nothing was offered for the inconvenience just sorry.
  • KM
    Karen M
    Sep 14, 2025
    2.0
    I am fortunate to have a Petco right down the street from where I live. My transaction was great, however, I had an asthma attack while I was waiting to be checked out because of the disinfectant that is used in the store. I commented to the cashier and he was able to acknowledge that it was in fact a disinfectant that they is used. There are other disinfectants such as hypochlorous acid that has no artificial fragrance added and are less harmful for people and animals. I am extremely sensitive to many of the chemicals used in artificial fragrance.

Frequently Asked Questions About Petco

Does the Petco Gig Harbor location have a vet hospital?

Yes, Petco Gig Harbor has a full-service vet hospital.

Does Petco Gig Harbor offer vaccinations?

Yes, Petco Gig Harbor provides vaccinations.