Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Federal Way provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
304 reviews
5 stars
208
4 stars
33
3 stars
16
2 stars
11
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising the friendly and compassionate staff, while others report rude and dismissive behavior from receptionists.
Care Quality
Many customers appreciate the quality of care their pets receive, noting thorough examinations and effective treatments, but there are serious concerns about negligence leading to pet health issues.
Appointment Issues
Numerous reviews mention difficulties with scheduling appointments, including long wait times and cancellations, leading to frustration among customers.
Wellness Plan Concerns
Several customers express dissatisfaction with the wellness plan, feeling pressured to enroll and perceiving it as a financial burden rather than a benefit.
Mixed Experiences
While some customers have had positive experiences with specific staff and locations, others report severe issues, leading to a lack of consistency in service quality.
- LSLynette SplinterNov 13, 20255.0All of my animals have been treated at Banfield Federal Way and have had wonderful care from basic checkups/vaccinations to urgent care for illness or injury. The staff and vets are top notch!
- JCJake CohenOct 18, 20251.0Scheduled an appointment weeks in advanced based on an ad offering first visit free. They refused to honor. Showed proof still refused claiming needs to be printed out. Go to website same offer clink on link and get not available. This is a bait and switch tactic. When I told them I would file a formal complaint with Atty Gen. They told me to go to another vet. They don’t like educated consumers. Started looking into Banfield and found they and VCA are owned by the same corp. Large corporation that is more concerned with profit than pets. STAY AWAY.
- SKSandilynne KinkadeOct 15, 20254.0My cat had his teeth cleaned.
- BFBeverly FinchamSep 16, 20255.0My Loki is very healthy due to the treatment done for him. I also love the fact that he gets his teeth cleaned once a year which prevents gum disease
- SOShauna O'BrienSep 15, 20255.0I love the tukwila location. There never super busy and always have us in and out.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health care services does Banfield Pet Hospital in Federal Way offer?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, as well as surgical care like spay and neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
How can I schedule an appointment at Banfield Pet Hospital in Federal Way?
You can schedule an appointment online via the Banfield website or the Banfield app, available on both iOS and Android platforms, using their scheduling links provided.
What are the operating hours of Banfield Pet Hospital in Federal Way?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 7:00 AM to 5:00 PM. They are closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield offer any remote veterinary care options?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is included in Banfield’s Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews yearly unless paid in full upfront.
Is Banfield Pet Hospital in Federal Way welcoming to LGBTQ+ individuals?
Yes, Banfield welcomes LGBTQ+ individuals as part of their inclusivity policy.
What nearby pet-related stores can I visit when coming to Banfield Pet Hospital?
PetSmart, located nearby, provides pet grooming and pet supplies, which could be convenient for picking up pet products before or after your visit to Banfield.
Are there dining options near Banfield Pet Hospital in Federal Way?
Yes, nearby dining options include Wingstop for chicken wings, Sub Zero Nitrogen Ice Cream for desserts, Papa Murphy’s for pizza, and Arby's for fast food. These spots are great for grabbing a meal before or after your pet's appointment.
What other services or stores are close to Banfield Pet Hospital that might be helpful?
Close to Banfield, you can find Mattress Depot USA for furniture shopping, The UPS Store for shipping and printing services, and Franciscan Urgent Care for human medical emergencies.