Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Federal Way provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
306 reviews
5 stars
209
4 stars
33
3 stars
16
2 stars
11
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the staff for being friendly and caring, there were multiple reports of rude or dismissive behavior from receptionists, particularly in stressful situations.
Quality of Care
Several reviews highlighted concerns about the quality of medical care, including misdiagnoses and inadequate follow-up, leading to serious health issues for pets.
Communication Issues
Customers frequently reported poor communication regarding appointments, treatment plans, and follow-up care, contributing to frustration and dissatisfaction.
Wellness Plan Concerns
There were numerous complaints about the wellness plan being pushed aggressively, with some customers feeling pressured and dissatisfied with the value it provided.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing high satisfaction with care and others reporting severe dissatisfaction and loss of trust.
- MMMLDec 28, 20251.0Until recently, I had a mostly positive experience with the Federal Way clinic. The front desk staff in particular have always been kind, helpful, and professional. My dog has never acted scared when visiting the vet. Unfortunately, what should have been a routine visit has left me feeling betrayed, and my trust in the clinic has been shattered. As part of the Wellness Plan, my dog received his annual dental cleaning. He was brought in healthy and returned with a skin infection in the exact rectangular area where his leg had been shaved. Initially, the area appeared red and blotchy. After several days with no improvement, I brought him back with the concern that he had a skin infection (like Barber's Itch) and was told it was razor burn. I was given wipes and advised to use bitter spray. After another week, only part of the area improved while the rest worsened. I returned again and was then told it was he had razor sensitivity. This explanation does not align with my dog’s history as this is not the first time his leg has been shaved, and he has never experienced this type of reaction before. I am not seeking names, nor am I asking for anyone to be disciplined; I understand human error happens especially when you are booked with appointments before year end and working around the holidays. However, it is clear that something went wrong. Either the clippers were not properly cleaned between uses, or the area was not appropriately cleaned after shaving. What is most concerning is that I feel like I am being gaslighted into believing that this was my fault. Over the past several weeks, both my dog and I have endured unnecessary discomfort and stress as I’ve tried everything possible to help him heal. At no point during either follow-up visit was he prescribed antibiotics, despite the infection worsening. I am asking for accountability and for this situation to be made right at the clinic’s expense, not mine. I've spent more than enough on medicine, a cone, gauze, medical tape and a post surgery sleeve for his leg to cover the wound.
- KSKrystal StantonDec 24, 20255.0My dog just loves going here and is never scared. Thanks for being accommodating and explaining everything in detail.
- LSLynette SplinterNov 13, 20255.0All of my animals have been treated at Banfield Federal Way and have had wonderful care from basic checkups/vaccinations to urgent care for illness or injury. The staff and vets are top notch!
- JCJake CohenOct 18, 20251.0Scheduled an appointment weeks in advanced based on an ad offering first visit free. They refused to honor. Showed proof still refused claiming needs to be printed out. Go to website same offer clink on link and get not available. This is a bait and switch tactic. When I told them I would file a formal complaint with Atty Gen. They told me to go to another vet. They don’t like educated consumers. Started looking into Banfield and found they and VCA are owned by the same corp. Large corporation that is more concerned with profit than pets. STAY AWAY.
- SKSandilynne KinkadeOct 15, 20254.0My cat had his teeth cleaned.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health care services does Banfield Pet Hospital in Federal Way offer?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, as well as surgical care like spay and neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
How can I schedule an appointment at Banfield Pet Hospital in Federal Way?
You can schedule an appointment online via the Banfield website or the Banfield app, available on both iOS and Android platforms, using their scheduling links provided.
What are the operating hours of Banfield Pet Hospital in Federal Way?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 7:00 AM to 5:00 PM. They are closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield offer any remote veterinary care options?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is included in Banfield’s Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews yearly unless paid in full upfront.
Is Banfield Pet Hospital in Federal Way welcoming to LGBTQ+ individuals?
Yes, Banfield welcomes LGBTQ+ individuals as part of their inclusivity policy.
What nearby pet-related stores can I visit when coming to Banfield Pet Hospital?
PetSmart, located nearby, provides pet grooming and pet supplies, which could be convenient for picking up pet products before or after your visit to Banfield.
Are there dining options near Banfield Pet Hospital in Federal Way?
Yes, nearby dining options include Wingstop for chicken wings, Sub Zero Nitrogen Ice Cream for desserts, Papa Murphy’s for pizza, and Arby's for fast food. These spots are great for grabbing a meal before or after your pet's appointment.
What other services or stores are close to Banfield Pet Hospital that might be helpful?
Close to Banfield, you can find Mattress Depot USA for furniture shopping, The UPS Store for shipping and printing services, and Franciscan Urgent Care for human medical emergencies.