Petco

Reviews

• S1

  SeahawkRon #12

  Apr 20, 2026
  5.0
  The staff at the Everett, WA location are amazing and always polite, kind and helpful. Thanks for always providing an amazingly easy visit for our pets needs.
• AG

  Alisa Graetzer

  Apr 10, 2026
  1.0
  Been coming here for years as a faithful customer. There have always been little grievances, but nothing major. Those few things being they never trimmed my one dogs nails well, one of my dogs always left with a Mohawk from not being dried properly, and my other dog kept getting ear infections because they were too rough cleaning her ears. I’ve always tipped well, $20 per dog or 20%, so that hopefully my dogs would get treated well. I understand the dogs get stressed easily at the groomer so I try to be kind. Well, today was the last straw. I asked the front desk lady yesterday if I could bring my dogs in early to their 4:00 appt, by 2.5 hours (1:30) I said I wanted to keep my appointment at 4:00 and just bring them in early if possible. She said she would let me know. I received a text last night saying I could bring them in at one. Since I specified not changing the appt, I assumed this meant I could bring them in as early as one. Well, I brought them in at 1:30 like I said I was going to. Abby changed my appointment to 1:00 without asking me or calling me to let me know of the change; the only notice I got was the text. I got there and she was immediately defensive and asked me what happened and why I was late. Abby kept cutting me off and wouldn’t let me speak, even though I was not animated or upset (to begin with). I had to ask her to “please let me speak” (this is exactly how I worded it) about 6 times before she would stop cutting me off her response was “I am letting you speak” in a short tone (kind of ironic, lol). I said I spoke to the girl on the phone yesterday and said I just wanted to bring them in early, not change my appointment. Abby said I had no choice, that if I was going to bring my dogs in several hours early it meant I was changing my appointment. I said no, I specifically requested I keep the 4:00 appointment, and explained that I had told the girl that if that wasn’t possible to bring them in early I understood. The girl standing next to Abby said she heard me say 1:00 but when I asked who i spoke to on the phone she said the girl at the front desk. I asked if she overheard that conversation (the only person I spoke to yesterday) and she said no. So idk what she overheard. I would have been fine with the outcome, I understand misunderstandings occur, but the way I was treated was far from professional. I am far from a Karen, I have worked in the service industry for a long time and know what it’s like. I would not have been upset if I was treated with respect. Instead I got yelled at, lied to, and talked down to. At the end I told her I hope she has a better day from whatever is happening (genuinely) and she responded with “actually my day was going pretty well until you.” I was not once rude to her. I was simply trying to explain the misunderstanding. I usually don’t leave reviews, but I just cannot believe how I was treated. Needless to say I am extremely disappointed in their customer service. I will not be coming back.
• JM

  Jeremy Malean

  Apr 7, 2026
  5.0
  Clean awesome staff easy to find what I needed thanks petco
• MY

  Madison Yoshida

  Apr 3, 2026
  1.0
  After being a loyal customer at their grooming salon, I will never go back after this past experience
• VH

  Valerie Haldeman

  Mar 29, 2026
  4.0
  Products and services for all pets! Beautiful

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