Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• LR

  Leah Reichart

  Jan 6, 2026
  2.0
  Overpriced and very pushy over their "money saving" plans.
• AK

  Alyssa “Allie” Koechlein

  Oct 6, 2025
  2.0
  I'm not sure what has happened with this location. Banfield has been a solid practice across 2 states for my family, but the Everett clinic has me questioning if after 8 years it's time to end the relationship. Not only does the front desk routinely turn off the phones so no one can get through, the administrative staff treats pet parents poorly, turns people away without helping, telling them to "go figure it out". The practice manager also isn't interested in feedback, and doesn't want to hear complaints. The vets and vet techs are wonderful, kind and amazing, but the heartbreak and anxiety of trying to actually get an appointment and not get refused service isn't worth any vet in the world.
• SB

  Sharlena Boyett

  Sep 15, 2025
  2.0
  They like having you schedule appointments just to cancel on you. I rescheduled my cat's neuter three times before I gave up and told them to stop calling me. Wait times are atrocious. They forget a medication, go to retrieve it and disappear for half an hour no joke.
• MR

  Mom Ross

  Sep 15, 2025
  5.0
  Morgan was treated very well at Millcreek location! The team there is amazing and actually care for the animals they see. Morgan is a high anxiety lab and she struggles in these settings. She went through this latest procedure beautifully, no 3 days of crying afterword due to pain from laying in a kennel being ignored. Her team took amazing care of her and kept me updated along the way! Millcreek Banfield is the only Banfield I will ever go to.

Frequently Asked Questions About Banfield Pet Hospital