Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Everett provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
299 reviews
5 stars
144
4 stars
48
3 stars
29
2 stars
13
1 star
65
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the veterinary staff for their kindness and care towards pets, highlighting individual staff members as exceptional.
Customer Service
Numerous reviews indicated poor customer service experiences, particularly with front desk staff, including rudeness and lack of support.
Appointment Issues
Customers frequently reported difficulties in scheduling appointments, long wait times, and cancellations without proper communication.
Billing Concerns
Several reviews expressed frustration with billing practices, particularly regarding the wellness plan and unexpected charges.
Overall Experience
While some customers had positive experiences, many expressed dissatisfaction with the service quality, leading to a lack of recommendations for the clinic.
- AKAlyssa “Allie” KoechleinOct 6, 20252.0I'm not sure what has happened with this location. Banfield has been a solid practice across 2 states for my family, but the Everett clinic has me questioning if after 8 years it's time to end the relationship. Not only does the front desk routinely turn off the phones so no one can get through, the administrative staff treats pet parents poorly, turns people away without helping, telling them to "go figure it out". The practice manager also isn't interested in feedback, and doesn't want to hear complaints. The vets and vet techs are wonderful, kind and amazing, but the heartbreak and anxiety of trying to actually get an appointment and not get refused service isn't worth any vet in the world.
- SBSharlena BoyettSep 15, 20252.0They like having you schedule appointments just to cancel on you. I rescheduled my cat's neuter three times before I gave up and told them to stop calling me. Wait times are atrocious. They forget a medication, go to retrieve it and disappear for half an hour no joke.
- SPShelly PhilioSep 15, 20255.0I have used Banfield for years for all of my pets. The vets and other staff are wonderful with my babies.
- MRMom RossSep 15, 20255.0Morgan was treated very well at Millcreek location! The team there is amazing and actually care for the animals they see. Morgan is a high anxiety lab and she struggles in these settings. She went through this latest procedure beautifully, no 3 days of crying afterword due to pain from laying in a kennel being ignored. Her team took amazing care of her and kept me updated along the way! Millcreek Banfield is the only Banfield I will ever go to.
- MBMelanie BURNETTSep 10, 20254.0I am always treated very proficiently when I go into the store. All the staff are very helpful and friendly. Reason for the 4 stars is that it always cost me a lot of money to go into the hospital. Even though I belong to your health plans it always cost me $200 to have my pooch looked at, so your pricing is way to high.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours for Banfield Pet Hospital in Everett?
Banfield Pet Hospital is open Monday to Saturday from 7:00 AM to 6:00 PM and on Sunday from 8:00 AM to 5:00 PM. The hospital is closed on certain holidays including Thanksgiving and Christmas.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside these hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice and triage 24/7 via Vet Chat™ on the Banfield app.
What preventive care services does Banfield Pet Hospital provide?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations as part of their preventive pet health care.
What is included in the Optimum Wellness Plan at Banfield?
The plan includes annual preventive care like head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It automatically renews every 12 months unless paid in full.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawals from a bank account or credit card, or choose to pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits (you stay with your pet), drop-off visits (leave your pet and we call when ready), and Virtual Visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet-related stores?
Yes, it is near PetSmart which offers pet grooming, training, and retail services, making it convenient to combine vet visits with pet supplies or grooming needs.
What shopping options are near Banfield Pet Hospital in Everett?
Nearby shopping includes HomeGoods, T.J.Maxx, Bed Bath & Beyond, and Everett Village Center, allowing you to shop for home goods and clothing before or after your pet's appointment.
Are there any nearby food and beverage options I can visit during my trip to Banfield Pet Hospital?
Yes, you can visit Sharetea for bubble tea and Jersey Mike's Subs or Quiznos for sandwiches, all located nearby for a quick bite.