Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Des Moines provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.5
326 reviews
5 stars
249
4 stars
40
3 stars
11
2 stars
6
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Customers consistently praised the staff for being friendly, caring, and knowledgeable, with many expressing appreciation for their compassionate treatment of pets.
Communication Issues
Several reviews highlighted problems with communication, including difficulty reaching the clinic by phone and inconsistent information provided by staff.
Wellness Plan Concerns
While some customers found the wellness plans beneficial, others expressed frustration over unexpected costs and issues related to contract terms, especially after the loss of a pet.
Emergency Care Limitations
Multiple reviews indicated dissatisfaction with the clinic's ability to accommodate urgent care needs, with some customers reporting that they were unable to get timely appointments for their pets.
Overall Experience
Many customers reported positive experiences overall, citing good care for their pets and a welcoming atmosphere, although some expressed concerns about recent declines in service quality.
- UBUyen BoillyOct 13, 20255.0I love my local Banfield where I take my dog Kameo…the staff is awesome and kind!
- LBlynn bSep 24, 20255.0Friendly, patient, kind fur babies lover staffs. They asked & listen carefully into your concerns😊☺️thank you Des Moines WA Banfield crews❤️
- AWAngela WeeksSep 15, 20251.0Repeatedly had issues and had to speak to management. Conflicting info based on who you spoke to. Changed vets. My dogs are doing much bettwr
- EVeric vasquezAug 23, 20251.0I'd like to be honest and fair about services and reviews. Unfortunately, we had to put our pet Odie down, and I can't tell you how nice the staff was. And getting us in in an urgent manner of suffering, which was greatly appreciated, and they were wonderful on the final arrangements. However, my biggest concern is a customer and possibly a decision and returning as a customer is our wellness plan. We've been with bamfield for about 3 years, and towards the end, we had to downgrade the plan because we knew this time was coming. However, no one in the staff that renewed our contract or nowhere highlighted. The clause of getting out of the plan. In our event, we got 8 months left of our contract. So we gotta keep pain monthly fees. Because I do read that it are stating. It's not an insurance, it's just a wellness plan. There's a legal loophole there, so we gotta pay for this wellness plan after our pets death. We don't get out of it. Nowhere did any of their staff talk about any of these matters. And that's the biggest disappointment of them all. It really, yeah, takes everything out of me and the kindness. Please don't take it the wrong way. The staff is very nice, but their administration. Wow, that handles their business and contracts look out
- SSShayJul 23, 20255.0I have had nothing but great experiences with Banfield. They are caring and trustworthy, I appreciate that they are willing to explain the details to us when we don't understand a process during a procedure or break down the billing, etc. They are an awesome team and the lady running this office is an absolute gem! Love this office!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital in Des Moines offer?
Banfield Pet Hospital provides services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but during hospital hours they offer urgent care advice and referrals to emergency providers if needed.
What are the hospital hours for Banfield Pet Hospital in Des Moines?
Banfield is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It focuses on preventive care and automatically renews annually.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or using their app available on iOS and Android.
Does Banfield offer veterinary care online?
Yes, Banfield clients with Optimum Wellness Plans can obtain 24/7 vet advice and triage support remotely through Vet Chat™ on the Banfield app.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure timely and appropriate care for your pet.
What nearby dining options are available when visiting Banfield Pet Hospital?
Nearby dining options include Manna Teriyaki and Happy Teriyaki for Asian cuisine, Taco Bell for fast food, Papa Murphy's Take 'N' Bake Pizza, Zenshi Handcrafted Sushi, Subway, and Starbucks.
Which banking services are located near Banfield Pet Hospital in Des Moines?
Nearby banking services include Bank of America Financial Center, Wells Fargo, Wells Fargo ATM, and Coinstar machines for financial transactions.
Are there any pharmacies or medical services near Banfield Pet Hospital?
Yes, Select Physical Therapy and Physiotherapy Associates - Redondo offer therapy services nearby, and Pacific Highway Dental is also close by.