Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Des Moines provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.5
329 reviews
5 stars
251
4 stars
40
3 stars
11
2 stars
6
1 star
21
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and knowledgeable, highlighting their compassion during difficult times.
Communication Issues
Several reviews mentioned problems with communication, including conflicting information from staff and difficulty in reaching the clinic by phone.
Wellness Plan Concerns
Customers expressed dissatisfaction with the wellness plan, particularly regarding charges after a pet's passing and unclear terms.
Emergency Care Limitations
Multiple reviews indicated that the clinic struggles with urgent care, with some customers unable to get timely appointments for emergencies.
Mixed Experiences
While many customers reported positive experiences, others shared serious concerns about care quality and administrative issues.
- ACAnvy CrowleyJan 5, 20261.0We took our dog in on 12/15 — the vet that had seen him assured it wasn’t IVDD or a hip issue, that he “just tweaked his back” and should be on crate-rest for the next 5 days. Around 4:15PM that same day, I get a call from the vet and she mentions that she’s calling me, “so we can both sleep tonight” (her literal words, basically clearing her conscious) and to tell me that the shot of Rimadyl they injected my Frenchie with wasn’t stored properly so on top of his back issues, he could have other complications with his liver. We ended up taking him back in on 12/16 as his symptoms were getting worse only to be called shortly after and be told that they think it’s IVDD and that he needs to go to the ER immediately. The tech who handed him off to us as we picked him up was so careless and rude — he was in way worse condition than we dropped him off and when we had asked for more information she rolled her eyes and said that they gave him pain meds and walked away. We ended up having to put our dog down 12/20 as he lost all mobility in his hind legs that Tuesday and after all has been said and done, every single vet/specialist we’d seen after said that this vet should’ve directed us to the ER for an MRI the very first time she saw him since it was a concern with his back/spine. I should’ve known better to take him to another location as we tried to do his teeth cleaning here back in the fall and they called us to say he was aggressive and wouldn’t do it — mind you he had NEVER had any issues with any other previous office and was able to get it done in Woodinville with no problems from their team. The best part in all of this was that we were still charged for the Rimadyl injection that wasn’t stored properly and his Optimum Wellness Plan until April. I understand now there’s a 12-month commitment but it’s completely heartless and shows zero empathy or compassion from Banfield. What confirms this is that every other hospital/office/clinic (Blue Pearl, Gig Harbor Animal Clinic, Animal Wellness & Rehab Center) we went to has sent has a card after the loss of our dog, except for them. Thanks for confirming you’re literally in the business for the money and only that.
- KPKristin ParentDec 10, 20255.0Wonderful staff/doctors!!
- UBUyen BoillyOct 13, 20255.0I love my local Banfield where I take my dog Kameo…the staff is awesome and kind!
- LBlynn bSep 24, 20255.0Friendly, patient, kind fur babies lover staffs. They asked & listen carefully into your concerns😊☺️thank you Des Moines WA Banfield crews❤️
- AWAngela WeeksSep 15, 20251.0Repeatedly had issues and had to speak to management. Conflicting info based on who you spoke to. Changed vets. My dogs are doing much bettwr
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital in Des Moines offer?
Banfield Pet Hospital provides services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but during hospital hours they offer urgent care advice and referrals to emergency providers if needed.
What are the hospital hours for Banfield Pet Hospital in Des Moines?
Banfield is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It focuses on preventive care and automatically renews annually.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or using their app available on iOS and Android.
Does Banfield offer veterinary care online?
Yes, Banfield clients with Optimum Wellness Plans can obtain 24/7 vet advice and triage support remotely through Vet Chat™ on the Banfield app.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure timely and appropriate care for your pet.
What nearby dining options are available when visiting Banfield Pet Hospital?
Nearby dining options include Manna Teriyaki and Happy Teriyaki for Asian cuisine, Taco Bell for fast food, Papa Murphy's Take 'N' Bake Pizza, Zenshi Handcrafted Sushi, Subway, and Starbucks.
Which banking services are located near Banfield Pet Hospital in Des Moines?
Nearby banking services include Bank of America Financial Center, Wells Fargo, Wells Fargo ATM, and Coinstar machines for financial transactions.
Are there any pharmacies or medical services near Banfield Pet Hospital?
Yes, Select Physical Therapy and Physiotherapy Associates - Redondo offer therapy services nearby, and Pacific Highway Dental is also close by.