Banfield Pet Hospital

Reviews

• IB

  Isabella Biela

  Apr 1, 2026
  5.0
  I've always had a good experience here and so far all the pets I've had have been on the OWP. I would suggest going to the clinics that aren't inside the pet stores if your pet gets anxious before visits or distracted. They are a lot less busy it seems too but inside PetSmart and having to walk thru the store and see all the other pets or the toys it can be a bit much.
• DS

  Dana Sams

  Mar 21, 2026
  5.0
  My pet did not receive regular care here so I cannot speak to that but I had the unfortunate experience of having to put my dog down through this facility after our main Banfield in Tacoma lost power. My dog and my infant were on our way to our regular Banfield when they called and said they could not accommodate the appointment any longer so that was stressful in and of itself because my poor dog hates car rides and at this point her condition was very bad and I just did not want to prolong her suffering. The Des Moines location not only got us in the same day, but they said they would see us as soon as we could get there. I’m sure they were very busy but they did not make us feel like a burden during this already difficult time. I had to put my beloved dog that I’ve had for 10 years down that day and the staff was so very kind and I am so thankful they were able to fix a really crappy situation for us.
• JT

  Jessica Taylor

  Feb 25, 2026
  5.0
  My team is so great! My cat is loving towards them.
• AC

  Anvy Crowley

  Jan 5, 2026
  1.0
  We took our dog in on 12/15 — the vet that had seen him assured it wasn’t IVDD or a hip issue, that he “just tweaked his back” and should be on crate-rest for the next 5 days. Around 4:15PM that same day, I get a call from the vet and she mentions that she’s calling me, “so we can both sleep tonight” (her literal words, basically clearing her conscious) and to tell me that the shot of Rimadyl they injected my Frenchie with wasn’t stored properly so on top of his back issues, he could have other complications with his liver. We ended up taking him back in on 12/16 as his symptoms were getting worse only to be called shortly after and be told that they think it’s IVDD and that he needs to go to the ER immediately. The tech who handed him off to us as we picked him up was so careless and rude — he was in way worse condition than we dropped him off and when we had asked for more information she rolled her eyes and said that they gave him pain meds and walked away. We ended up having to put our dog down 12/20 as he lost all mobility in his hind legs that Tuesday and after all has been said and done, every single vet/specialist we’d seen after said that this vet should’ve directed us to the ER for an MRI the very first time she saw him since it was a concern with his back/spine. I should’ve known better to take him to another location as we tried to do his teeth cleaning here back in the fall and they called us to say he was aggressive and wouldn’t do it — mind you he had NEVER had any issues with any other previous office and was able to get it done in Woodinville with no problems from their team. The best part in all of this was that we were still charged for the Rimadyl injection that wasn’t stored properly and his Optimum Wellness Plan until April. I understand now there’s a 12-month commitment but it’s completely heartless and shows zero empathy or compassion from Banfield. What confirms this is that every other hospital/office/clinic (Blue Pearl, Gig Harbor Animal Clinic, Animal Wellness & Rehab Center) we went to has sent has a card after the loss of our dog, except for them. Thanks for confirming you’re literally in the business for the money and only that.
• KP

  Kristin Parent

  Dec 10, 2025
  5.0
  Wonderful staff/doctors!!

Frequently Asked Questions About Banfield Pet Hospital