Petco

4.3
1427 reviews

About

Pet StorePet supply storeAquarium ShopPetco
Visit your Covington Pet Store located at 27111 167th Place Se for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
27111 167th Pl SE, Covington, WA
98042-7337, United States

Hours

Reviews

4.3
1,412 reviews
5 stars
851
4 stars
337
3 stars
115
2 stars
33
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were notable complaints about poor service from some employees, particularly in the grooming and cashier areas.

Product Availability

Customers appreciated the well-stocked shelves and variety of products, but some experienced issues with online order fulfillment and item availability.

Grooming Services

Grooming services received mixed reviews; some customers were very satisfied, while others reported poor experiences and concerns about the care provided to their pets.

Store Cleanliness

The store was frequently described as clean and organized, contributing positively to the shopping experience.
  • PS
    Pattie Smith
    Jan 5, 2026
    5.0
    I always love coming to this place. They have great deals on stuff for your pets.
  • TH
    Terra Holt
    Jan 3, 2026
    5.0
    This is my go to for all my pets needs.. everytime I walk in i get greeted. The employees are always helpful. I've never have had a bad experience there. The manager is knowledgeable and knows the product that they carry.. this is the best store to shop for your pets..thank you for always being so helpful
  • LF
    Leslie F
    Dec 29, 2025
    5.0
    When you order something online, the automated system tells you it must be picked up within 3 days. I called the store and talked with Hazel and told her it would be 3, possibly 4 days. She didn’t think that would be a problem, and even put a note on my order stating when I would be in. I had paid online for 2 large dog beds, but when they say 3 days, they mean to the hour! About 20 mins before I got to the store, I received an automated message saying the beds had been put back in inventory, and I would get a refund. When I got to the store in Covington, the cashier told me he was unable to resell them to me at the online sales price and that I would need to reorder them online. Unfortunately, when I tried to order them online, it said they were out of stock, even though I was looking right at them. Thankfully, in steps John, who I think must be the store manager. He took me to a new register, figured out the online sales price plus additional discount that I should pay, rang up my purchase, and then carried the large beds out to my car. I have shopped at Petco for years, but was a little frustrated with that 3 day thing. John restored my loyalty with his concern and the time he took to make sure everything worked out.
  • DH
    Da Hatfield
    Dec 26, 2025
    5.0
    Petco is my go to for grooming and treats plus toys. Good sales perks and value
  • RC
    robin cahill-myers
    Dec 13, 2025
    5.0
    The purpose of our visit was to get some new items for our parrot to chew. We were pleased the bird supply area was well stocked so we had plenty to chose from. There were staff members everywhere to help out if needed.

Frequently Asked Questions About Petco

Does the Petco Covington location have a vet hospital?

No, Petco Covington does not have a full-service vet hospital.

Does Petco Covington offer vaccinations?

Yes, Petco Covington provides vaccinations.