Banfield Pet Hospital

Reviews

• CV

  Chase Ventler

  Feb 19, 2026
  2.0
  I've been taking my Husky here for years and usually the employees are friendly but lately the service has been awful. 4th appointment in a row where I've shown up at 730am and no one comes in the room until almost 830am. That's an hour wasted each time even though I'm being scheduled for 730am. You'd expect to be seen right away if you're the first appointment in the day right? Not at this place. One of the techs told me the Doctors don't even get into work until 8am so why schedule people to sit and wait?! Also according to corporate, all vaccines, bloodwork, and sedatives are to be administered in the room with the owner. Not this location. Since the pandemic they do everything they can to get the animals in the back room to hold them down and administer whatever treatment they need. Well it always sounds like they're torturing them. Wouldn't it be easier and kinder to the animal to have their owner nearby when doing something painful or high stress? Their policy says it would be but this location doesn't follow policy clearly. All this to say that I'm pretty tempted to drive further away to another location just to see the difference. Smdh 😔🤦‍♂️ disappointing services for the money I pay.
• JR

  Jess Rayl

  Dec 6, 2025
  5.0
  I had a good experience at Banfield. I did not know they were inside of Petco, but the Veternarian, nurse and other staff were great! Thanks!
• GR

  gloria reed

  Nov 19, 2025
  5.0
  Been coming for 15 years, I like how they treat the pets.
• MW

  Marisa Wood

  Oct 29, 2025
  1.0
  Right now I am giving a BIG FAT 1, I would give a zero if I could but I will also update when this goes up. The puppy plan is awaome, and Gina the receptionist is amazing. I know it's a group effort but it really does feel like it's almost a one man show without her, she is amazing. The down side is we have been paying the puppy package/with flea /heartworm med. So today when I arrived at 7a.m. to find out the office is CLOSED do to staffing shortage upset me. THIS isn't the first time, we also have my fur baby's sister and she was rescheduled due to the same issue. She was supposed to came in last week to be fixed, and Have hernia of repair at the same time. Due to not having enough veterinarians I guess that's what I was told they had to reschedule for 2 months out, And they also lost her DNA which last time when she came in to the office they stated they would retake the dna. But then I was told last week her DNA was supposed to be retaken once again While she was getting her surgery which like I stated will be postponed in December so hopefully they remember to do her DNA wants again cause it just keeps saying they don't know what happened to it it got lost. So now altogether 2 dogs 3 oops is Very concerning to me. I have nightblindness so driving is 7 in the morning here in Washington State in the fall it's not bright and sunny so I had a really hard time especially with these nice lovely bright headlights from the cars, due to my husband being out of town he would normally drive. So today Banfield gets a 1.
• GC

  Gina Coe

  Sep 15, 2025
  3.0
  My experiences with the Burlington Banfield have been mixed. We've had some really good vets, and some not so good. My complaint today is based on their front desk staff. Unfortunately for me, our pets account is in my husband's name. I've been going to this particular Banfield for nearly a decade with multiple pets, under my husband's name, and it's never been a problem. Today my cat was suffering from a minor eye infection and the front desk staff, one of whom had allowed me to check in under my husband's name for years, refused to allow me to use my husband's account. The only reason that my husband's name is on the account is that he was there the first time we took one of our pets to the vet. Most of the time, I have been the one to bring them to the vet. No one ever mentioned that we should add me as a contact or participant on the account. This would have never been an issue, if at any time in the last ten years someone would have mentioned that I needed to be added. Their acting manager did allow me to create a new account for my cat so he could be treated, but the hostility I received from the woman who had checked me in many times before has encouraged me to find a different vet. Banfield does have some of the best prices, but inconsistency from their veterinarians and hostility from their desk staff has put me off. We will be looking for a new vet for the future.

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