Brand Certified
Banfield Pet Hospital
4.0(206 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
24110 Bothell Everett Hwy, Bothell, WA
98021, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(425) 398-0952
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
For a general service veterinary clinic in Bothell, WA, that values you and your pets, turn to the vet team at Banfield Pet Hospital. Located on Bothell Everett Highway minutes south of Interstate 405 and Canyon Park, our Bothell clinic is conveniently located for your vet needs.
Whether you’ve got a kitten or an elderly pet friend who’s been with your family for years, Banfield Pet Hospital provides a range of veterinary services for pet owners throughout Bothwell. We provide preventive care like vaccinations and exams to spaying and neutering services, microchipping, and parasite control.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
206 reviews
5 stars
137
4 stars
18
3 stars
10
2 stars
6
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the staff for being friendly, caring, and knowledgeable, there were significant complaints about rudeness and unprofessional behavior from certain front desk employees.
Appointment Issues
Numerous reviews highlighted problems with scheduling, including last-minute cancellations, confusion over appointment times, and long wait times, leading to frustration among customers.
Quality of Care
Overall, many customers expressed satisfaction with the veterinary care provided, noting compassion and thoroughness, although some reported concerns about misdiagnoses and upselling of services.
Customer Service
There were mixed reviews regarding customer service, with some customers appreciating the responsiveness and care, while others reported negative experiences with communication and follow-up.
Pricing Concerns
Several customers felt that the pricing for services and wellness plans was high, with some expressing frustration over unexpected charges and the perceived focus on profit over pet care.
- JOJ OwenDec 17, 20255.0I’ve used Banfield for a few years now for my cats and I like them well enough. But the Banfield in Bothell is by far my favorite. They’re so personable and professional. I wish my own doctor’s clinic ran as efficiently and were as responsive. I highly recommend them.
- BSBob SmithDec 13, 20252.0Brought in a free pet health check and they forgot it three times when telling me the amount to pay plus wouldn't take less for cash and overcharged for a flea protection that is cheaper everywhere. Plus made me hold my cat for about 25 minutes while they went to get the flea medication and she was not comfortable there at the least and to wait this long is pretty much unacceptable! :( Don't have a ton of experience in vets but this seems like a racket where they charge you as much as possible and do as little as possible and as fast as possible: ( Considering I know most individual vets will easily work on a sliding scale or a semi sliding scale son't think I'll go back here... 25 minutes holding a scared first time cat is pretty much enough to not go back and leave this review
- CPChandrika PDec 9, 20255.0They are open all 7 days but your pet have to be registered well ahead. Great services, insurance programs available too
- KKKatherine KaneNov 11, 20255.0I credit Banfield and their monthly plan to the longevity of my 15 year old pup. They are caring and always take the time to diagnose any problem he has had. Thank you Banfield for your excellent care.
- DBDerrick BNov 10, 20252.0The people are nice, but the place seems very unorganized. My last several appointments for my dog have been disappointing. I schedule an appointment for his teeth cleaning, we get the call from someone a few days before confirming everything. The morning before we get another confirmation, all set for the next day and later that night before they tell me they can't do the cleaning so now I need to make another appointment. Nobody could explain to me how the status of his appointment could change after 3 separate confirmations. This last visit was scheduled as a comprehensive and they call me the morning of to tell me he's not due for one until April, so now I have to pay separately for the fecal exam that is usually part of his comprehensive. They just don't seem to have their stuff together and it's at my cost each time.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Bothell?
Banfield Pet Hospital in Bothell is open Monday to Saturday from 7:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM. The hospital is closed on certain holidays such as November 26, 27, December 24, 25, 31, and January 1.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice or get referrals for emergency hospitals and specialty providers.
Can I receive veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers preventive care services such as vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. These plans automatically renew yearly unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
Payments can be spread monthly over 12 months via automatic withdrawal from a checking or savings account, or charged to a credit card. Alternatively, full payment upfront is also accepted.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and get a call when ready, and virtual visits for eligible wellness plans to get care from home.
What nearby dining options are available near Banfield Pet Hospital in Bothell?
Nearby dining options include Carolina Smoke BBQ and Catering for barbecue, Uncle Peteza's Pizzeria for pizza, and Teddy's Bigger Burgers for burgers. After your pet’s appointment, you can enjoy a meal at these local restaurants.
Are there any convenient nearby health services around Banfield Pet Hospital?
Yes, ZoomCare urgent care clinic and Capstone Physical Therapy in Bothell are close by, providing additional health services you may need while visiting the area.
What nearby amenities can I visit around Banfield Pet Hospital in Bothell?
You can visit local amenities such as Woods Coffee and Starbucks for coffee, Safeway grocery and fuel station for shopping and fueling needs, and Lakeside at Canyon Park shopping center for retail and services.
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