Petco

4.0
1141 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Bonney Lake Pet Store located at 9311 192nd Ave East for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
9311 192nd Ave E, Bonney Lake, WA
98391-8402, United States

Hours

Reviews

4.0
1,130 reviews
5 stars
567
4 stars
286
3 stars
126
2 stars
49
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report rude interactions and lack of assistance.

Grooming Issues

Numerous complaints about the grooming service, including unprofessional behavior, miscommunication, and dissatisfaction with grooming results.

Stock and Organization

Customers frequently mention issues with stock availability and store organization, including items being out of stock and cluttered aisles.

Product Selection

The store offers a wide selection of pet products, but some customers express disappointment in the availability of specific items.

Animal Care Concerns

Several reviews highlight concerns about the care and living conditions of animals in the store, including dirty enclosures and sick animals.
  • CG
    Cory Gomez
    Oct 4, 2025
    5.0
    They got hay and bunny food by Oxbow for small pets
  • KP
    Kelly Patton
    Oct 2, 2025
    5.0
    Great place for all things pet. The groomers are very nice and know their stuff.
  • DC
    Derek Carlson
    Sep 30, 2025
    2.0
    I placed an order online through an existing account and the order was cancelled without an email notification. After waiting a while for confirmation the order was ready for pickup, I went to my account to see it was cancelled with no reason. When I went to the store to ask about it, the crew was too busy to assist me in finding what I needed and gave no good reason for cancelling my order.
  • DD
    dsjwjf
    Sep 29, 2025
    2.0
    One of the worst websites I attempt to use. When I want to make a purchase online and pick up in store, frequently the item is out of stock in store but can be ordered for delivery with an additional charge. I find Amazon has the items in stock and delivers the next day for free. The store is always in disarray with stock in boxes always stacked everywhere.
  • JE
    Jennifer Ellison
    Sep 24, 2025
    2.0
    Walked in looking for diapers for my senior dog with a urine infection. Staff were chatting with each other. No one said a word to me. Walked around and finally found the right section. Prices were rather high and size I needed wasn't available. Walked out of the store without any acknowledgement. Waste of my time sadly.

Frequently Asked Questions About Petco

Does the Petco Bonney Lake location have a vet hospital?

Yes, Petco Bonney Lake has a full-service vet hospital.

Does Petco Bonney Lake offer vaccinations?

Yes, Petco Bonney Lake provides vaccinations.