Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Bellevue Overlake provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
235 reviews
5 stars
130
4 stars
36
3 stars
15
2 stars
8
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's friendliness and care, while others report rudeness and poor communication.
Appointment Issues
Many customers expressed frustration with long wait times for appointments, cancellations, and difficulty in scheduling.
Quality of Care
While some reviews highlight excellent care from specific veterinarians, others report negligence and dissatisfaction with treatment outcomes.
Pricing Concerns
Several customers noted high costs for services and medications, with some feeling pressured into unnecessary plans or treatments.
Communication Problems
Numerous reviews mention poor communication regarding appointments, treatment plans, and follow-up care, leading to customer dissatisfaction.
- PNPaulLinh NguyenNov 2, 20251.0I waited 2–3 weeks for my puppy’s first check-up appointment, only to find out it wasn’t even in their system. I was really frustrated, and the girl at the front desk was quite rude — she only said “sorry” and nothing more. The way she spoke made us feel like she didn’t believe we had even made an appointment. Unfortunately, the person who originally booked it for us wasn’t there today. I decided to give this place a try because of the Puppy Guide coupon, but I’m very disappointed with the service. If they can’t even handle something as basic as keeping an appointment, I honestly don’t know how they’d handle pets properly — especially in an emergency.
- SJSarah JuliusOct 29, 20255.0Was a great experience Everything great very good costumer service Only thing is that they shaved half of her leg without asking me even tho they didn’t have to do that So if you are planing to fix your pet don’t forget to ask theme not to because apparently, they don’t ask you.
- AHAlan HammonsOct 2, 20251.0Horrible communication skills. Overcharged us for services we did not approve.
- RHRobyn HicockSep 19, 20255.0I took both my dogs there recently for a vet checkup. Everything went smoothly. Very friendly vets that are knowledgeable and compassionate to the animals. Kudos to Shya. I had a long checklist of questions and to-do items. She was very patient and helpful and even stayed overtime to get everything done. Thank you to everyone involved!
- BABen AndersonSep 1, 20255.0Kirk the Client Services Coordinator was delightful. Highly recommend bringing your pet here.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Bellevue Overlake offer?
Banfield provides comprehensive veterinary services including preventive care, vaccinations, dental and surgical care, microchipping, parasite control, nutritional and behavioral counseling, spay/neuter, end of life care, and DNA testing.
What are the hospital hours for Banfield Pet Hospital in Bellevue Overlake?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sundays from 9:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield offer emergency veterinary care?
No, Banfield does not provide emergency care services. However, during hospital hours, they offer urgent care advice and referrals. For emergencies outside those hours, customers should contact a local emergency hospital.
Can I receive veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. They are not insurance but include discounts on treatments and automatically renew annually.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal from a bank account or credit card, or pay the full amount upfront when enrolling.
What types of appointments does Banfield offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan clients.
Which pet stores are located near Banfield Pet Hospital in Bellevue Overlake?
PetSmart, a pet store and pet services provider, is located nearby. You can visit PetSmart before or after your veterinary visit to shop for pet supplies and accessories.
What dining options are available nearby Banfield Pet Hospital?
Nearby dining options include Potbelly Sandwich Shop for sandwiches and delicatessen items, Uwajimaya which offers restaurant services, and La Tia Angelina known for Mexican food.
Are there any recreational activities near Banfield Pet Hospital in Bellevue Overlake?
Yes, K1 Speed offers an amusement park and go-kart track experience, providing an entertaining activity to enjoy before or after your visit to the hospital.