Petco

4.2
736 reviews

About

Pet StorePet supply storePetco
Visit your Williamsburg Pet Store located at 4600 Casey Boulevard for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4600 Casey Blvd, Williamsburg, VA
23188, United States

Hours

Reviews

4.3
732 reviews
5 stars
427
4 stars
172
3 stars
65
2 stars
25
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unhelpful interactions.

Store Condition

The store is generally described as clean and well-stocked, but there are complaints about empty shelves and poor maintenance of animal care.

Product Availability

Customers appreciate the variety of products available, but many express frustration over items being out of stock or not available as advertised.

Grooming Services

Grooming services receive positive remarks for quality, but there are complaints about appointment management and service inconsistencies.
  • AC
    Analise Crabtree
    Jan 1, 2026
    1.0
    I stopped in today to pick up food for my cat and decided to look at the fish section since I’ve been considering adding to my tank. Unfortunately, what I saw was extremely upsetting. Nearly every tank contained dead fish, many of them stuck to the filters. Some were clearly decomposing, which shows they had been there for quite some time. Not only is this disturbing, but it’s also harmful to the live fish still in those tanks. I brought this to the attention of a worker who identified himself as the department manager. His response was that they receive so many fish that it’s hard to keep up. While I understand that losses can happen, there is no excuse for leaving dead, decaying animals in tanks. At the very least, the tanks should be regularly checked and cleaned. While I was speaking with him, another employee interrupted and said, “they’re just goldfish.” That comment was shocking. This is a pet store, and regardless of the species, these are living, breathing animals that deserve basic care and respect. That lack of concern was deeply disappointing. I truly hope management takes customer feedback seriously and addresses the conditions in which their animals are being kept. This experience was unacceptable and should not be happening in a store that sells live animals.
  • JN
    Jacky Nelson
    Dec 29, 2025
    5.0
    Our dogs get pampered at Petco and we are very happy with the service
  • MG
    Matt G.
    Dec 24, 2025
    5.0
    Nice place with nice staff. Love seeing all the animals they have and so much stuff for all kind of pets.
  • JJ
    Jessie
    Dec 23, 2025
    5.0
    We’ve taken our Rottie, Daisy, to Chloe at Petco a couple of times now, and I just have to share how wonderful our experience has been. Chloe is honestly the sweetest groomer we’ve ever met. She treats Daisy like her own pup, and Daisy absolutely adores her. You can see it in how happy Daisy is when she comes home. Plus, Chloe is super patient with our big girl she’s about 100 pounds of Rottie love, and that can be a handful. But Chloe handles it all with so much care. Every time Daisy comes back, she looks great ears clean, nails trimmed, teeth brushed, you name it. We’re just really grateful we found someone like Chloe, and we’ll definitely keep coming back to her. Thanks so much, Chloe, for taking such great care of Daisy!
  • CW
    Cassandra Williams
    Dec 16, 2025
    4.0
    Ahhhh!!!! My dog loved his birthday stuff!!! I got it all from here, cashier didn't talk much, which was fine with me. I wish they sold dog weed edibles here, I had to order those on Amazon sadly. But we had fun on his birthday, (We may have gotten a little high/baked Lol!!)

Frequently Asked Questions About Petco

Does the Petco Williamsburg location have a vet hospital?

No, Petco Williamsburg does not have a full-service vet hospital.

Does Petco Williamsburg offer vaccinations?

Yes, Petco Williamsburg provides vaccinations.