Petco

4.2
728 reviews

About

Pet StorePet supply store
Visit your Williamsburg Pet Store located at 4600 Casey Boulevard for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4600 Casey Blvd, Williamsburg, VA
23188, United States

Hours

Reviews

4.3
724 reviews
5 stars
422
4 stars
170
3 stars
65
2 stars
25
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific mentions of poor interactions and lack of assistance.

Stock Issues

Customers frequently reported empty shelves and out-of-stock items, leading to frustration and dissatisfaction.

Store Cleanliness

While some customers praised the cleanliness of the store, others reported neglected animals and dirty conditions in certain areas.

Product Selection

The store has a varied selection of pet supplies, but many customers noted that prices are higher compared to competitors.

Grooming Services

Mixed reviews on grooming services, with some positive experiences but also complaints about missed appointments and poor service.
  • MS
    Mervi Scialpi
    Nov 9, 2025
    5.0
    Very nice area and beautiful building. Parking can be little tricky. Great customer service.
  • CA
    Caroline A
    Nov 8, 2025
    1.0
    Two very poor experiences at this petco have led me to start driving far out of my way to the PSP. First, a girl working could not tell two customers if a bearded dragon needed a standing water dish or a hamster dropper, while standing IN the reptile aisle. I had to intervene and give the customers the education required for such a well-known animal. Second, whoever the manager was made me wait for over half an hour to get crickets and continually argued with me and was super snide. Older guy with brown/grey hair, beard and glasses. He spent a lot of time trying to track down one of his own employees to do it when he could have just done it for me, complaining the entire time. He’s twice my age and I felt like I needed to be gentle with his feelings or something. When I finally got my crickets since he literally refused to do it, and had to check out with him, he started arguing with me about why he couldn’t get the crickets himself. I didn’t start the conversation and finally just stopped talking to him and stared at him, because I haven’t ever experienced someone who seems to go out of their way to be bad at their job like this before. The store is a joke.
  • SW
    sandra waid
    Oct 19, 2025
    3.0
    Out of stock on items and some of isles were blocked with merchandise
  • SD
    s d
    Oct 13, 2025
    1.0
    The employees are rude. Not helpful. The worse pet store in Williamsburg. Won’t ever spend another dime of my money there. Shelves empty. If you ask for some help you are made to feel like you are a pain. Both of the female workers, one with long hair and one that is heavier, the two most rudest women I have ever met. Zero stars! Petco responded. Petco. Please go and look at that stores selection, it has a lot of empty shelves. ALOT! I’ll snap some pictures and post them here so you can see. Employees are extremely rude. Hopefully you have had a discussion with them as well.
  • CF
    christine ferguson
    Oct 13, 2025
    4.0
    Prices are higher to than last year and you can't trust the website if the product is in the store or not.

Frequently Asked Questions About Petco

Does the Petco Williamsburg location have a vet hospital?

No, Petco Williamsburg does not have a full-service vet hospital.

Does Petco Williamsburg offer vaccinations?

Yes, Petco Williamsburg provides vaccinations.