Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
At Banfield Pet Hospital, we know your pet’s wellness is important. At our Virginia Beach veterinary clinic located in the Haygood Shopping Center, our goal is to provide you with convenient and affordable petcare services. Whether your furry friend requires a treatment for fleas, a vaccination for their stay at the kennel, or a routine checkup, our friendly veterinary team is just an appointment or call at 757-464-5452 away.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.6
155 reviews
5 stars
86
4 stars
13
3 stars
5
2 stars
12
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers praised the staff for being friendly and caring, there were significant complaints about rude behavior and lack of professionalism from certain team members.
Service Quality
Numerous reviews highlighted issues with rushed appointments, misdiagnoses, and inadequate follow-up care, leading to dissatisfaction among pet owners.
Appointment Issues
Customers frequently reported difficulties in scheduling appointments, long wait times, and cancellations, which contributed to frustration and a lack of trust.
Wellness Plan Concerns
Many reviewers expressed dissatisfaction with the wellness plan, citing high costs and limited access to timely care when pets needed it.
Emergency Care
Some customers experienced positive outcomes with emergency care, while others reported negligence that led to serious health issues for their pets.
- JRjessica rewertsNov 14, 20255.0The staff and vets here are awesome. They are nice and you can tell they actually love their job. My dog is very scared of doctors but Dr Gibbs actually got on the floor with Duke and talked to him and he started to relax. She wasnt in a hurry to get him through the appointment. She took her time and answered all my questions. I really appreciate how caring everyone is here. Thank you banfield for taking care.of my Service Dog Duke.
- CVChristine VirtueNov 13, 20255.0I took my fur baby here for an assessment. The staff were all friendly and very helpful.
- RRReginaldOct 10, 20251.0⭐ 1.0 Stars - An Expensive Lesson in Incompetence Title: They Omitted Fleas and Worms. What ELSE are they forgetting? I am writing this review feeling totally frustrated and disappointed. My experience with Banfield has been a complete failure, and I wanted to warn other pet owners. I used a free first-visit coupon to bring my dog in for his initial check-up. Maybe that was my first mistake. The appt. was rushed and condescending from the start. I explained to them clearly that he'd been scooting and was a bit itchy, but they said it was likely an anal gland thing or an irritant skin condition. They did a cursory once-over and gave him a "clean bill of health." Flash forward three weeks, and my poor pup was miserably itchy, to the point of losing hair. I took matters into my own hands and discovered a full-blown flea infestation. His extensive grooming revealed not only fleas, but also signs of worms in his stool. I was outraged. How does a trained vet, on physical examination, not see something as easy and glaring as FLEAS and the telltale signs of a worm infestation? Now I just have to wonder if since I used the free coupon, they decided not to even attempt. Did my dog's health
- TCTiesha ChambersOct 10, 20255.0Great caring staff.
- RCRonald ChristmasSep 15, 20254.0I appreciate the efficiency and tender care you all give my dog and courtesy given to me as his owner. 🌹
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals to emergency providers if needed.
Can I access veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can get remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It renews annually unless paid in full.
How can I pay for an Optimum Wellness Plan?
Payment can be spread over 12 months via automatic withdrawals or credit card charges, or you can choose to pay in full.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments, drop-off appointments where they notify you when your pet is ready, and Virtual Visits for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's hours of operation?
Banfield is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment by visiting their website or using the Banfield app. A direct scheduling link is available online.
What nearby dining options are available around Banfield Pet Hospital?
Nearby dining options include King Crab (seafood), The Egg Bistro (American), America's Best Wings (chicken), China King (Chinese), and Chick-fil-A (fast food). You might enjoy a meal before or after your visit.
Are there any nearby services that could complement my visit to Banfield Pet Hospital?
Yes, nearby services include Labcorp and Quest Diagnostics for medical testing, Sport Clips Haircuts and The Image at Haygood for haircuts, and Virginia ABC for beverages.