Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Landstown provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
217 reviews
5 stars
115
4 stars
27
3 stars
17
2 stars
14
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being kind, caring, and knowledgeable, treating pets as if they were their own.
Communication Issues
Several reviews highlighted poor communication, including long wait times on the phone and lack of follow-up regarding pet care.
Pressure Tactics
Some customers felt pressured into purchasing wellness plans or unnecessary procedures, leading to dissatisfaction.
Mixed Experiences
While some locations received high praise, others were criticized for misdiagnoses and inadequate care.
Customer Service
There were numerous complaints about rude staff and poor customer service, particularly at the front desk.
- DSDarian Socito1 day ago5.0There's not enough we can say about Banfield and it's staff! My boy spent 3 days with them and came out the other side happy and healthy! They were so kind and caring and were able to work with our budget! You can tell how much they truly care because even on day 3 our cat still wanted love and affection from everyone! Such amazing professionals and knowledgeable people.
- JJJoeNov 5, 20251.0Banfeild sucks. I paid all of my bill except 25 dollars. Told them id be back 2 days later to pay the rest and they sent me to collections for the full amount of the bill. Do not trust this place. Banfeild is a horriable pet clinic.
- EEERICA ELLIOTTNov 3, 20254.0Very welcoming and warm. There was one person who was very distracted while taking care of me other than that very satisfied with the service
- DRDulce R-LOct 29, 20255.0I went to pick medication for one of my dogs, who is a patient there. My daughter is also a very loving and dedicated vet. assistant at that clinic, so I know that any animal under her care is in very good hands and treated very kindly.
- JMJessica McDuffieOct 24, 20253.0I usually have only good things to say about the Banfield Hospital in a whole, but this branch in particular had me a little dumbfounded. I scheduled an in person appointment rather than a drop-off appointment because my fur baby and I had a bad experience with the drop off services. The ladies at the front desk were quite charming and beautiful so I thought it would be a pleasant experience but it wasn't. Now, she got her allergy and that's it. The problem??? They had to take her to a completely different room!!! I didn't schedule a drop off... I wanted to see her get her shot so I know she got it!!! But other than that the experience was great!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital - Landstown care for?
We provide quality health and wellness care for dog, cat, and small animal pet patients.
What services are offered at Banfield Pet Hospital - Landstown?
Our services include preventive care, vaccinations, dental care, spaying/neutering, microchipping, parasite control, nutritional advice, DNA testing, and end of life care.
What are the hospital's regular operating hours?
We are open Monday, Wednesday, Thursday, Friday, and Saturday from 8:00 AM to 6:00 PM and Tuesday from 7:00 AM to 6:00 PM. We are closed Sundays and on certain holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, we do not provide emergency care. However, you can call us during hospital hours for urgent care advice and referrals. For emergencies outside these hours, please contact your local emergency hospital.
Can I schedule an appointment online for Banfield Pet Hospital - Landstown?
Yes, appointments can be scheduled online via our website or through the Banfield app.
What is an Optimum Wellness Plan and how do I pay for it?
Optimum Wellness Plans provide annual preventive pet care including exams, vaccines, dental care, and more. Payments can be spread monthly or paid in full upon enrollment.
Are virtual veterinary visits available at Banfield Pet Hospital?
Yes, Optimum Wellness Plan clients can schedule Virtual Visits to receive quality care from home.
Where is Banfield Pet Hospital - Landstown located?
We are located at 3364 Princess Anne Rd, Virginia Beach, VA 23456.
What nearby places can I visit when coming to Banfield Pet Hospital - Landstown?
Nearby you can visit PetSmart for pet grooming and supplies, Peter Chang for a delicious Chinese dim sum meal, and Walgreens for pharmacy and convenience store needs.
How can nearby businesses like PetSmart and Peter Chang complement my visit to Banfield?
After your pet's appointment, you may want to pick up supplies or grooming at PetSmart or enjoy a meal at Peter Chang nearby, making your visit convenient and enjoyable.
Are there fitness and wellness options near Banfield Pet Hospital?
Yes, Anytime Fitness and Zen Hot Yoga are nearby fitness centers if you want to exercise or relax before or after your visit.