Banfield Pet Hospital

Reviews

• BF

  Brandy Field

  3 days ago
  5.0
  Very friendly and helpful.
• MM

  Melissa

  Apr 22, 2026
  5.0
  I love this vet office. Every time I come in the staff is so sweet and they always take the time to really go over everything with me and explain what's best for my dogs. You can tell they actually care. So happy I found them!
• TJ

  Tamara Johnson

  Apr 4, 2026
  1.0
  I booked an appointment for my dog because I seen an online coupon for a free first office visit and I suspect he may have had an ear infection. During the visit I am told it only applies to healthy pets even though that is not stated anywhere on the coupon. Who goes to a “hospital” because they are healthy? Stephanie tells me that it’s for wellness visits and blah blah blah. I remind her that’s not stated anywhere on the coupon. I would have taken my dog somewhere else less expensive. On top of that, Stephanie tells me she can take off the cost of the medication. I said that’s fine. When the other young lady brings my dog, I see she only had one medication in her hand. So I ask, “where is the flush I was told he needed?” She tells me that Stephanie told her I wanted to take it off. Very misleading and deceptive practices!!!! And now my dog is left with a portion of what he needs after already paying $245 for the visit. I will never bring my dog back to that place and I will be sure to let anyone else I know with a pet to not go there either. And I know I am not crazy after reading the other reviews about them killing pets and getting them sick! And there are already lawsuits out there because of their bad practices. Disgusting!!!!
• TB

  Tyra Bell

  Jan 31, 2026
  1.0
  We usually go to our dog’s primary care located at the Banfield on Virginia Beach Blvd however they were closed due to the possibility of inclement weather so we decided to try this one. Our dog had a bloody mouth and what appeared to be a loose and/or cracked tooth that she would not leave alone. We arrived around 11am and were told we could not be seen at all today even though the website showed 6 openings for an appointment today. The lady at the front desk seemed to not care and was not much help. Luckily Furgent Care was super caring and helpful and able to squeeze us in for an emergency tooth extraction today. I understand the possibility of there being no openings available however the website should match what is being said in person and also a little compassion and care especially in this field of work could go a long way.
• CH

  Catrina Hamacher

  Dec 28, 2025
  1.0
  We took our cat here on Friday because of him throwing up undigested kibble. They recommended a X-ray, which of course we did just to be safe. The X-ray comes back and the vet bar for bar told me “time is of the essence” and he needed to “go to the emergency vet right away” and “whatever is in his intestine could rip through and kill him” … yeah. we took him to an emergency vet where they did a ultrasound. nothing was there. and we were told “they probably said something was because of how they took the X-ray his intestines look bunched.. but even then I don’t know why they said that to you”.. so. yeah. We ended up spending $3000 in total to be told he has a food allergy and to switch his diet. Maybe next time you tell a pet owner that their animal could die at legitimately any moment… be 100%. This place is no good if there’s an actual problem with your animal. Not the first time I’ve had a poor experience. My cat also got ring worm from a different location. Also have been told when my cat had a respiratory infection “they can’t give medicine without a X-ray”… and then another location gave us medicine. ALSO have been told by an assistant/tech that “most of the vets don’t care and just try to get you to spend extra money”. My cats are both on the plans, and I can not wait to finish out the year, get them off and go to a different vet. These clinics aren’t good beyond shots & exams. Basically, if your animal has a REAL problem you’re going to be told to go to a emergency clinic so maybe find a different vet that just does more. And won’t tell you that your cat is near death and critical … when they don’t even know.

Frequently Asked Questions About Banfield Pet Hospital