Banfield Pet Hospital

Reviews

• BH

  Brenda Hodges

  Apr 22, 2026
  5.0
  Our 10# Maltese terrior when for his grooming. Casper is a sweetheart till you attempt to groom him. He hates his paws, legs and yes nail to be touched. We had a lovely young lady that took him and groomed him with expertise. He looked so cute! I thank her for her patience and care of our Casper.
• SN

  Saphire Nolan-Barnett

  Apr 7, 2026
  1.0
  I’m going to share this as respectfully as possible because this situation is extremely frustrating. If you have a dog that may be perceived as an “aggressive breed” (even when they are not aggressive), be aware that it only takes one person labeling your dog as such for it to follow them in their records. Once that happens, your pet can be flagged as needing sedation or a muzzle moving forward. My dog Zeus has been going to PetSmart for grooming every three months without any issues since he was born. In fact, the staff has always spoken highly of him and how well-behaved he is. However, after one visit to a Banfield location (not our usual one, but the only one with availability), they documented that he needed sedation. Now, when returning to his regular location, we’re being told he must be sedated before services will be provided. This is incredibly upsetting, especially because Zeus is a very calm, friendly dog, honestly, he’d probably make friends with a burglar. To make matters worse, the experience with the new staff has been disappointing. Communication is inconsistent, questions are not clearly answered, and the overall approach has felt dismissive and unprofessional. One staff member provides partial information, while another provides none at all, leaving clients confused about processes and expectations. I truly hope this is addressed, because both pets and their owners deserve better care, communication, and consistency.
• DS

  Darian Socito

  Nov 23, 2025
  5.0
  There's not enough we can say about Banfield and it's staff! My boy spent 3 days with them and came out the other side happy and healthy! They were so kind and caring and were able to work with our budget! You can tell how much they truly care because even on day 3 our cat still wanted love and affection from everyone! Such amazing professionals and knowledgeable people.
• JJ

  Joe

  Nov 5, 2025
  1.0
  Banfeild sucks. I paid all of my bill except 25 dollars. Told them id be back 2 days later to pay the rest and they sent me to collections for the full amount of the bill. Do not trust this place. Banfeild is a horriable pet clinic.
• EE

  ERICA ELLIOTT

  Nov 3, 2025
  4.0
  Very welcoming and warm. There was one person who was very distracted while taking care of me other than that very satisfied with the service

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