Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Sterling provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
260 reviews
5 stars
157
4 stars
29
3 stars
15
2 stars
6
1 star
53
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the veterinarians and staff for their compassion, knowledge, and dedication to pet care, particularly highlighting Dr. Dolese and Dr. Gardner.
Customer Service
There are significant complaints about the front desk staff being rude and unhelpful, with several customers expressing frustration over long wait times and poor communication.
Appointment Availability
Numerous reviews indicate difficulty in securing timely appointments, especially for urgent care, leading to dissatisfaction with the service provided.
Pricing Concerns
Several customers expressed concerns about high prices and feeling misled regarding the wellness plans, suggesting a lack of transparency in what is covered.
Mixed Experiences
While many customers had positive experiences, there were also numerous negative reviews highlighting issues with care quality and customer service, indicating inconsistency in service.
- SKSaba KNov 29, 20255.0My family and I have been a part of the Banfield family since we brought home our first golden boy, Leo, in 2010 and from that very beginning, we knew he was in extraordinary hands. The doctors and staff at the Potomac location have consistently shown exceptional knowledge, compassion, and dedication, treating our furry family members with the same love and gentleness they would show their own pets. Their exceptional care, along with Banfield’s wide range of wellness plans, helps ensure that pet healthcare remains accessible and affordable for families of every kind. I am especially grateful to Dr. Dolese and her entire team at the Potomac Banfield clinic. Their unwavering commitment, their warmth, and the effort they bring into every single day have made a profound difference in our lives. They have supported us through difficult moments, shared in our happiest ones, and ensured that our pets always receive the highest level of care. The patience they show, the comfort they offer, and the genuine concern they carry into every appointment demonstrate just how extraordinary this team is. They deserve every bit of praise, recognition, and appreciation for the remarkable work they do. Throughout the years, every visit has reminded us how fortunate we are to have such an exceptional team caring for our pets. Whether it was a routine checkup, a sudden emergency, or a quick reassurance to ease our worries, the Potomac team approached every situation with empathy, professionalism, and true heart. It is incredibly rare to find a group of people who not only excel clinically, but who also understand how deeply we love our pets and treat that responsibility with such sincerity. They listen without rushing, explain thoroughly to keep us fully informed, and always make us feel valued and supported. I sincerely hope Banfield continues to invest in this amazing clinic and its staff, because the impact they make extends far beyond medical care. It touches families, memories, and moments that stay with us forever. The trust we have in them runs deep, which is why I recommend Banfield to everyone I know without hesitation. When you find a place where your pets are cared for with genuine respect, love, and expertise, you hold onto it. This incredible team is truly one of a kind, and they deserve every ounce of appreciation, recognition, and support. Thank you all for everything you do every single day and for all the love you've given to every animal who has walked through your doors all these years! With heartfelt gratitude, from the Khan Family.
- SSSINclair22Nov 6, 20255.0Excellent service from the vet techs to get the vet. Clean and cheerful.
- CTCameron ThompsonOct 28, 20255.0Sadly we had to put down our dog recently and it was the best of a terrible experience because of Dr. Ryan Oltjen . He was truly super helpful and patient with my family and extremely helpful and supportive during it.
- JBJanet BagwellSep 30, 20255.0I go to the Banfield at Potomac Run shopping Center on Rt7, Sterling VA.Best Banfield I have been to, really good with your babies, cats and dogs.All the vets AT THIS ONE are great would highly reccomend AND THE STAFF.thank you.
- JLJulie LawrikSep 19, 20255.0Dr. Dolese is an amazing. She has been there for all of our pets for 16 years now and we are so lucky we found her. She’s communicative, patient, helpful and compassionate. Everything you could want in a vet.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Sterling?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not provide emergency care services. However, you can call them during hospital hours for urgent care advice and referrals to emergency hospitals outside those hours.
What types of preventive pet health care services does Banfield offer?
Banfield offers preventive care such as vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan includes annual preventive care like head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews yearly unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal from a bank account or credit card, or choose to pay in full at enrollment to cover your pet's essential health care budgetably.
What kinds of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a pickup call, and virtual visits for Optimum Wellness Plan clients.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to receive veterinary care at Banfield Pet Hospital in Sterling.
What pet care services can I find near Banfield Pet Hospital in Sterling?
Nearby, you can visit PetSmart for pet grooming and supplies, and Road Runner Sports for sporting goods, which complement your pet care needs around Banfield.
What dining options are available near Banfield Pet Hospital for pet owners?
After your visit, you can enjoy nearby restaurants such as Five Guys for burgers, Sushi King for sushi, and Domoishi Sterling for Japanese cuisine, all close to Banfield Pet Hospital.
Which nearby facilities could help me with deliveries or errands when visiting Banfield Pet Hospital?
Nearby UPS Access Point locations can assist with courier and shipping needs, and there's a CVS Pharmacy for health and medication needs, providing convenient services during your visit.