Banfield Pet Hospital

Reviews

• LB

  Lhiyah B

  Dec 11, 2025
  5.0
  The staff has always been very attentive and kind even when there’s an overwhelming number of customers requiring assistance, in such a small area. Whether it’s via phone for drop-offs or in person for sit and stay, they always communicate the details of appointments and are willing to answer questions. I’ve never felt rushed or ignored when obtaining care my mini poodle. I’ve only taken him to one other Banfield location and he received the same, high level of care and attention. The other location was less busy than our usual Stafford location, but again, both were equally attentive.
• KS

  Ky Shegog

  Dec 10, 2025
  2.0
  ****The following review is a correspondence sent to corporate about my experience at the Stafford, VA Banfield. The matter has been resolved by corporate; However, I will never visit this location again**** I am writing to express my deep dissatisfaction with a recent experience at one of your locations, which has left me feeling frustrated and disappointed. I believe it is important to bring this matter to your attention to seek a resolution to improve future interactions for other clients. Today, I dropped off my pet, KK, for a comprehensive exam. I explicitly communicated my intention to avoid any additional payments outside of her wellness plan. We agreed only to receive an estimate for a mass removal. However, during the course of the day, the doctor contacted my husband, who agreed to the given price, but specified that we were not prepared to proceed with the procedure at this time. Despite this, a non-life threatening procedure was completed without our verbal confirmation. When my husband called back to address this issue, he was repeatedly instructed to come in to listen to a recording of the telephone conversation. However, when I visited the location, two hours later, the recording could not be provided. Furthermore, the front desk staff openly discussed our situation in front of other customers, suggesting that our family had “attempted this scam” at another location. To be clear, this has been our primary Banfield for all of our pets since 2005. She also claimed that I had signed paperwork consenting to the procedure, yet failed to provide evidence for either claim. Additionally, she later mentioned, again publicly, that my wellness plan had gone into collections, which was both embarrassing, inaccurate, and inappropriate. I did meet with the Practice Manager, who confirmed the miscommunication and offered an apology but was unable to adjust the payment. While she agreed to keep the ticket open for a future payment of $257, this resolution does not seem justifiable, given our clear intention to not incur out-of-pocket expenses at this time. I am deeply displeased with the way this situation was handled and insist on some form of reimbursement or consolidation. This experience has not only been distressing but has also undermined my trust in the services provided by Banfield.
• KM

  Kerry M

  Dec 3, 2025
  2.0
  The vets here are great, but here are the reasons I’m finding another practice. Dropping my pet off at 8/8:30 am and not being able to pick up until 8-9 hours later is really bad. But the worst part is negative lab work is not given to the vet or owner unless they ask the people that are checking in pets, according to those staff . Not good. Also, I had to ask for the vet notes because my pet insurance won’t process any claims from Banfield due to the lacking medical summaries and vet notes Banfield provides. These are huge concerns for me.
• SP

  Steven Pfender

  Dec 1, 2025
  5.0
  A total of 7 of our dogs have been cared for by the Banfield in Stafford, Va over the past 10 years. Our pets have always received excellent care and the vets and technicians have always been professional and friendly. They take the time to answer all our questions, and the vet has always taken the time to fully explain the care given and discuss any concerns if applicable. I also appreciate the follow-up calls a day or two after treatment.
• JJ

  Jimena Jovel

  Nov 26, 2025
  5.0
  Everyone is super friendly. My dog ​​is super spoiled every time we go. I love that they always explain everything to me step by step, whether it's medicines or treatments.

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