Banfield Pet Hospital

Reviews

• SS

  SNOWSCOUT101

  Apr 30, 2026
  5.0
  Cara is awesome! Absolutely professional and kind and just blew us away with how well she represented people who love and care about your pets like they were their own.
• TG

  Tiffany German

  Apr 23, 2026
  1.0
  Will never give them my business again! I called in to make an appointment for a dental and comprehensive exam that was covered under my wellness plan. I explained to the gal on the phone that I realized it was close to my renewal and was there any chance they had an appointment. She looked into it and said they actually had an appointment available and it was the day my plan expires I asked if the appointment would still be covered and she assured me it would. I stated again that with it being the day it expires would there be any issues and she again assured me that it would be covered in full and there wouldn't be any issues. The day of the appointment we get there and start checking in only for the lady at the desk to tell me the appointment would be at full cost and not covered by the plan. She does go to the back and speak to someone and they said it's covered so we proceed. They take my pup to the back and we are finishing up checking in when again the lady says that we will owe! I again stated that she just said it would be covered and her response was well it's not do you want to pay or take him home. We elected to take him home. Once we were in the car I called up there to speak with a manager. The manager was slightly helpful and said we can bring him back in to at least do the shots and that she had reached out to see about the dental and rest of the exam. We then have to drive back with our pup whos already anxious for them just to give him his shots and that was it. No exam nothing just the tech doing the boosters. This was over a month ago and there has been absolutely no communication from Banfield since then about any resolution. This is after being told they had reached out to see how they would be able to fix getting the dental and exam done and would call me back.
• BA

  Belkis Aleman

  Apr 21, 2026
  5.0
  Melissa, the assistant, and Dr. Athar were incredibly respectful, attentive, and genuinely kind throughout my visit. I recently moved here from Sterling, VA, and while I’ve always had a great experience with my previous Banfield team, I can honestly say this visit exceeded my expectations. From the moment I walked in, everything felt welcoming and well-organized. The appointment went smoothly, and I truly appreciated how everything was explained clearly without feeling rushed. They took their time to answer my questions and made sure I felt comfortable every step of the way. Dr. Athar was especially gentle and patient with my dog, which made a huge difference. My dog actually behaved better than at any previous Banfield visit, and I believe that’s a reflection of how calm and caring the environment was. Dr. Athar made me feel completely at ease, especially when it came to handling and examining my dog. Melissa stood out as well she was incredibly sweet, friendly, and attentive. Her positive attitude and willingness to help made the entire experience even better. You can tell she truly cares about both the pets and their owners. I’m someone who pays close attention to detail, and I can confidently say that every part of this visit from the professionalism to the cleanliness to the overall atmosphere was excellent. I highly recommend this location, especially if you’re looking for a team that is compassionate, thorough, and truly dedicated to providing the best care possible. Thank you for your service.
• AB

  Anika Berne

  Feb 6, 2026
  1.0
  I wish I could give NO STARS!! Do not bring your pet to Banfield Pet Hospital in Stafford, VA. This is the second time I’ve dropped my dog off for a scheduled procedure and he stayed there the entire day, only for the procedure not to be done. He sat in a kennel all day and couldn’t have food because anesthesia was required. Leaving a dog already in distress in that condition all day with nothing to show for it is unacceptable. The communication at this location is extremely poor. The same excuses are reused every time something like this happens, which shows this is an ongoing issue, not a one-time emergency. I even missed a full day of work for an appointment that never happened. A doctor at the front counter spoke about me on the phone, within earshot of other clients, and made an extremely unprofessional remark. The staff member who identified herself as “Mika” had an attitude that came across as dismissive, cold, and disrespectful. There was no empathy, no apology, and no attempt to de-escalate the situation. Instead, she argued and repeatedly interrupted while I was trying to speak with another staff member who was attempting to help. I honestly do know how Mika still has a job!! From both a medical care and professionalism standpoint, this experience was unacceptable. My dog went through a full day of stress and fasting for a procedure that never happened, and I was treated with a lack of respect in front of other clients. I will not be returning. I hope management addresses the serious communication failures and how clients are treated at this location!
• PL

  Professional Inspection Services LLC

  Jan 27, 2026
  1.0
  So we had a snow storm and some ice. I went on line to see if petsMart/Banfield was open, no information. Allowed me to make 2 appointments, confirmed all good. This was Monday after the storm. I tried to get there but was late so rebooked a later appointment. Arrived, streets mostly clear, parking lot mostly clear. Brought my cat to the door, all lights are on, outside door locked inner open. Rang the bell several times nothing. Went back with my pet to my truck. I called, and called, and called called both PetsMart and Banfield... No message that they were closed, open late due to weather nothing at all. Online still allows for appointments. As overpriced as pet services/supplies are you would expect some professionalism and respect to keep their web page, phone service, current and accurate. If you decide to not open for whatever reason, let the clients know maybe put a sign on the front door? I know they do not care but I am done with PetsMart/Banfield. They obviously make enough money off of the other clients that overpay for supplies and pet services. And not effected by online options. Maybe time for this company to close more stores?

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