Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Springfield provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
237 reviews
5 stars
127
4 stars
24
3 stars
11
2 stars
15
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and long wait times when trying to reach the clinic by phone, with some expressing frustration over being put on hold for extended periods.
Staff Competence
While some reviews praised the staff for their compassion and care, others criticized them for being unprofessional and lacking the necessary skills to handle pets properly.
Care Quality
Several customers expressed dissatisfaction with the quality of care their pets received, citing misdiagnoses and inadequate treatment as major concerns.
Appointment Management
Customers frequently mentioned issues with scheduling appointments, including long wait times for service and cancellations without proper notice.
Compassion and Understanding
While some staff members were noted for their kindness and understanding, many reviews highlighted a lack of empathy and compassion from certain employees, particularly during stressful situations.
- ATAlvaro Jose Herrera TerrerosOct 8, 20255.0Very helpful and friendly. I would definitely recommend them.
- LMlori masonOct 8, 20255.0I dont even know where to begin. This entire experience; from making our 1st appt to exiting the bldg was was extremely, exceptionally above and beyond my expectations. My little Jane dog is a rescue from St Croix, Virgin Islands 14 yrs old with no paperwork and only a chip to go by, these people welcomed us as family. The staff is so lovely, these ladies ompletely workied to the fullest to help me and Jane in our needs Dr Freeman is a blessing with superior and articulate mannerisms and his genuine care for my dog is that of an excellent doctor! Like wow! . He even talked to my little girl in a soothing manner on her first exam when she was shaking like a leaf, I could see the genuine compassion and care that was so impressive, as me and my pup were both scared to death that day. living in a new city and in total need of a new vet hospital, I feel it was a total blessing and cant wait for our next appt next week. Respectfully Lori and The Jane dog
- WSwilliam streeterSep 24, 20252.0Work not complete and hesitant to handle cat.
- EMEdgardo MezaSep 24, 20251.0I called five times to schedule a dental appointment for my dog and received no response. On the sixth attempt, I was placed on hold for 15 minutes. Out of frustration, I used my wife's phone to call—and someone picked up immediately. This is unacceptable. If you're placing callers on hold, you need to follow through and reconnect. Ignoring calls and selectively answering is not just inefficient—it’s unprofessional. I expect better communication and accountability from your team.
- MLManny LaryeaSep 15, 20254.0Phenomenal staff. They do a great job taking care of my dog and communicating what is going on with him, as well as my options. I recommend this location
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Springfield offer?
Banfield Pet Hospital offers preventive care, vaccinations, dental care, parasite control, nutritional and behavioral counseling, microchipping, DNA testing, spay/neuter, and end of life care.
What are the operating hours of Banfield Pet Hospital in Springfield?
The hospital is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 9:00 AM to 4:00 PM. It is closed on major holidays such as Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield does not provide emergency care, but can offer urgent care advice during hospital hours and referrals to emergency hospitals as needed.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan at Banfield?
It's an annual preventive care plan including exams, vaccines, diagnostics, nutrition consultations, and dental care, which automatically renews each year and offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital in Springfield?
You can schedule appointments online via their website or app, or use the quick links provided to book a visit.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital in Springfield.
Where is Banfield Pet Hospital located in Springfield?
It is located at 6535 Frontier Dr, Springfield, VA 22150, US.
What nearby pet services can I find around Banfield Pet Hospital in Springfield?
Nearby pet services include Springfield Petsmart Petshotel for pet boarding and PetSmart for pet supplies.
What are some nearby places I can visit before or after my appointment at Banfield Pet Hospital?
You can visit Starbucks for coffee, Bertucci's Italian Restaurant for dining, or the Escape Nails and Day Spa for relaxation near Banfield Pet Hospital.
How can nearby locations help me find Banfield Pet Hospital?
You can locate Banfield Pet Hospital easily by looking for nearby places like Best Buy, Geek Squad, and 5.11 Tactical at the shopping area on Frontier Drive in Springfield.