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Petco

4.2
(940 reviews)

Business Details

(540) 342-2364

About

Pet StorePet supply storePetco
Petco is your trusted pet store near you in Roanoke. Visit your local Petco at 630 Brandon Ave SW for quality pet food, supplies, and essentials for dogs, cats, and other pets. This convenient pet supply store offers everything from everyday nutrition to toys and treats. If you’re searching for dog food near you or reliable pet supplies, our knowledgeable team is here to help you choose what’s right for your pet. This Petco location also offers Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department, making it a one-stop pet shop for products and services. Visit your Roanoke Petco today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
630 Brandon Ave SW, Roanoke, VA
24015-3212, United States

Hours

Reviews

4.2
940 reviews
5 stars
558
4 stars
200
3 stars
82
2 stars
30
1 star
70

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable.

Grooming Services

Grooming services received mixed reviews; while some customers were very satisfied, others reported issues with cancellations and staff communication.

Product Availability

Customers frequently noted issues with stock availability, particularly for specific pet food and supplies.

Store Cleanliness

The store was generally reported as clean and well-maintained, contributing to a positive shopping experience.

Customer Service Issues

Several reviews highlighted poor customer service experiences, particularly with management and specific staff members.
  • MC
    Maria Carlton
    Feb 21, 2026
    3.0
    Lots of items out of stock No one offered to help.
  • JC
    Jeffrey Crowder
    Feb 20, 2026
    4.0
    Only did a online pick up. Item was correct and ready, but upon entering, finding an employee to retrieve it was a little more difficult than expected.
  • CY
    Christina “Ygamestho”
    Feb 17, 2026
    1.0
    Customer service is horrific - complete nightmare
  • SD
    S D
    Feb 8, 2026
    5.0
    Will, the new grooming manager is very cool and extremely helpful. I came in with my dog and I had to reschedule the grooming for the next day because my pup was dealing with something. Will pulled the product that I needed off the shelf, held it for me till I got there, and when I got there, my puppy had not met him before, but after an introduction they got on very well. Very approachable, warm caring person, very knowledgeable and nothing but positive vibes. I couldn’t be more appreciative of his help. When your Groomer no longer works for the business, any pet parent would be anxious not knowing what to expect. This guy is great. It’s gonna be a smooth transition. My boy is resting up and feeling OK after the ear drops.
  • JT
    Justin “NightHawk” Talbert
    Jan 17, 2026
    5.0
    Actually pretty good pet store that has a bigger selection than most places and definitely more than Petsmart which is it’s long lost sister store and the two are very similar but also different noticeably so, Petco has rows and rows of food choices even several refrigerators with options that places like Petsmart do not have which is particularly important to me because I buy canned food in bulk and other places have limited availability in bulk sizes and flavors you want, and it’s always hard for me to find sensitive skin and stomach formulations except for here at Petco. And I did not do an extensive cost analysis but from what I saw browsing the internet and comparing prices Petco was actually a lot lower on price than everywhere else that I saw especially for the brand I buy but I would google or ask an Ai or price comparison app or software which is cheapest and where and then compare your specific brand to find out where the best deal really is, but make sure you tell it to add Petco’s price to the comparison, also its obvious but i myself have made the mistake before too but make sure you are comparing the same size weight bags when you see a price from the stores you are price checking, manufactures fiddle and play with ounces and listed types of quantity measurements in order to try and trick you so be sure that one price is truly better than another. Also even being a no fun having boring old fart such as myself I still really enjoy looking at and am of the belief that every petstore should have animals and Petco’s got some there for you to adopt and rescue if thats what you are looking for, they all seem to be happy and well cared for as well. My only gripe would be that most of the time i have been there it seems like there is only one person who works in the store and that cant be true first off, but they are all really super friendly and like trying to sell you all sorts of extras and talking with other people about their pets and just chitchating and stuff all while i am next in line or third and tired and trying to get out of there, and the number of customers is not that bad at all usually and there are four registers but I always see three just chillin with no one to run them usually but the employees are super friendly and if you are looking for someone to show pictures of your animals and talk about them for hours with then this is your place.

Frequently Asked Questions About Petco

Does the Petco Roanoke location have a vet hospital?

Yes, Petco Roanoke has a full-service vet hospital.

Does Petco Roanoke offer vaccinations?

Yes, Petco Roanoke provides vaccinations.

Brand Certified Facts from Petco

Petco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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