Brand Certified
Banfield Pet Hospital
4.3(309 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
4749 Valley View Blvd NW, Roanoke, VA
24012, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(540) 362-0199
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Roanoke North provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.3
309 reviews
5 stars
210
4 stars
42
3 stars
15
2 stars
11
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being compassionate, friendly, and attentive to their pets' needs.
Communication Issues
Several reviews highlighted problems with communication, particularly regarding pricing and appointment policies, leading to customer frustration.
Pricing Concerns
Customers frequently mentioned that the services are expensive and expressed dissatisfaction with unexpected charges.
COVID Policies
There were complaints about the ongoing COVID-19 policies limiting owner access during appointments, which some customers found unacceptable.
Mixed Experiences
While many customers had positive experiences, others reported serious concerns about care quality and management issues.
- KPKayla PedersonSep 15, 20255.0Dakota is very compassionate and efficient. Thank you for being so nice
- VRVivian, Skye and RoseJan 17, 20215.0Vet docs who care! Love the customer service. Great insurance for your pets too.
- ABAndy BurnsJan 4, 20214.0Banfield veterinarian first time there seems to be pretty good, people are nice easy to work with and talk to. Seems like a good choice.
- RBRoger BallJul 31, 20185.0I have been taking my pet there for 3years. And the staff there are very courteous and understanding. I would highly recommend this company for your pet's health needs.
- SDSha DelJul 3, 20185.0Trying to locate lost dog's owner
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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Certified March 01, 2026Yext Knowledge Graph
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