Banfield Pet Hospital

4.3
309 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Roanoke North provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable

Location

Banfield Pet Hospital
4749 Valley View Blvd NW, Roanoke, VA
24012, United States

Hours

Reviews

4.3
308 reviews
5 stars
209
4 stars
42
3 stars
15
2 stars
11
1 star
31

What are people saying?

AI-generated from recent customer reviews

Staff Care

Many customers praised the staff for being compassionate, friendly, and attentive to their pets' needs.

Communication Issues

Several reviews highlighted problems with communication, particularly regarding pricing and appointment policies, leading to customer frustration.

Pricing Concerns

Customers frequently mentioned that the services are expensive and expressed dissatisfaction with unexpected charges.

COVID Policies

There were complaints about the ongoing COVID-19 policies limiting owner access during appointments, which some customers found unacceptable.

Mixed Experiences

While many customers had positive experiences, others reported serious concerns about care quality and management issues.
  • KP
    Kayla Pederson
    Sep 15, 2025
    5.0
    Dakota is very compassionate and efficient. Thank you for being so nice

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.