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Pets At Play - DogServices Church Hill

4.6
(325 reviews)
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Business Details

319 North 25th Street, Richmond, VA
23223, United States
(804) 343-7387
https://dogservicesrva.com/
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About

Pet Boarding ServicePet Day CarePet ServicesPet GroomerKennel
Welcome to DogServices Church Hill – Pets at Play, your trusted pet care provider in one of Richmond’s most historic neighborhoods. Our facility offers exceptional services, including dog daycare, boarding, grooming, and in-home pet care. Whether your dog needs an outlet during the day, an overnight stay, or a professional grooming session, our experienced team is here to provide expert care in a safe and welcoming environment.

Location

Pets At Play - DogServices Church Hill
319 North 25th Street, Richmond, VA
23223, United States

Hours

Reviews

4.6
325 reviews
5 stars
284
4 stars
9
3 stars
6
2 stars
1
1 star
25

What are people saying?

AI-generated from recent customer reviews

Staff Quality

Many customers praised the friendly and caring staff who know their pets by name and provide excellent service.

Grooming Services

While some customers were very satisfied with the grooming results, others reported issues with communication and equipment, leading to dissatisfaction.

Communication

Several reviews highlighted a lack of communication regarding pet care, especially during grooming and boarding, which led to frustration among customers.

Pet Enjoyment

Most dogs seem to enjoy their time at Pets at Play, with many owners noting their pets' excitement upon arrival and positive behavior after visits.

Management Issues

A number of reviews indicated concerns about recent management changes affecting service quality and customer satisfaction.
  • KW
    Kenya Whitney
    Dec 22, 2025
    5.0
    This is our absolute FAVORITE daycare. Our pup Loki has a dog sitter and a back up daycare but Pets At Play is his absolute favorite place. Loki loves the groomer and the staff. He typically plays most of the time he's there so he comes home tired. The prices are great. They send daily pictures which is my favorite because I typically forward them to our family members. They always have special events to keep the pups excited and I sign Loki up as much as possible.
  • JB
    Jessica Back
    Jun 11, 2024
    5.0
    This five star review is for the groomer at Pets at Play (can’t speak to daycare or boarding, as I’ve never done either). I have a 9 year old doodle and trust me, finding a groomer who is not only willing to groom your doodle but also does it well and with a good attitude (many get annoyed) is rare. I always leave happy! He does a great job and in my experience $100 for ~the works~ is affordable. So glad to have found him!
  • CT
    Czaria Tomlin
    Nov 13, 2023
    5.0
    The groomer here gave my fur baby one of the best haircuts he’s ever had. I will definitely be back!
  • LM
    Linda McGrew
    May 19, 2020
    5.0
    I have been taking my Pembroke welsh corgi here since he was four months old. The owner Maria Lynn is responsive, returns phone calls, and absolutely loves animals. The entire staff is terrific. You know it’s a good place when your dog walks in and goes straight to the back. I also have to give a shout out to the groomer. She is fantastic and my dog adores her. Thank you Pets at Play for taking care of Max for more than 13 years. Linda McGrew
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