Business Details
About
Pet StorePet supply store
Visit your Richmond Pet Store located at 9051 Staples Mill Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
723 reviews
5 stars
420
4 stars
152
3 stars
63
2 stars
29
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude and dismissive.
Grooming Issues
Numerous complaints about the grooming department highlight poor service, lack of professionalism, and inadequate handling of appointments.
Store Cleanliness
Some customers noted cleanliness and organization in the store, while others reported unsanitary conditions, particularly in the grooming area.
Product Availability
Customers appreciated the variety of products available, although some expressed disappointment with stock levels and pricing.
Staff Knowledge
While some staff members were praised for their knowledge and assistance, others were criticized for a lack of expertise, particularly in pet care.
- CSChristopher SloanNov 15, 20255.0Prices are high but the selection is good and the staff is always super helpful and friendly
- CWChad WellsOct 23, 20255.0Never disappoints
- EKErin KilloughOct 18, 20255.0The groomers are always so nice and my pup loves them
- AMAshton MosconiOct 13, 20251.0Review Subject: Misinformation Regarding Kitten Care Led to Preventable Death I am writing this review after the tragic and preventable death of my 5 week-old kitten, Persephone Mosconi. I brought her to this clinic on October 3rd, specifically asking for guidance on proper care, as I had never cared for a kitten this young. What the Petco Vet Did: The vet looked the kitten over, said she "looked good," weighed her, and administered a dewormer. The vet advised me to continue bottle feeding the kitten. The Fatal Misinformation & Outcome: Following the Petco vet's advice, the kitten later became critically ill and was taken to an emergency veterinary hospital. Despite the ER team's best efforts, she did not survive. The emergency veterinarian informed me that the advice given by the Petco vet was incorrect and dangerous for a kitten of that age. The ER vet stated: A 4-week-old kitten should not be bottle-fed; at that age, they must be transitioned to a gruel (mixed wet kitten food and kitten formula) because they have teeth and should be learning to eat solid food. The Petco veterinarian's misinformation was a contributing factor in the kitten's decline and death, which the ER vet suggested could have been prevented had the correct guidance been given. The Petco vet should have performed a more thorough check-up or immediately referred us to a clinic specializing in neonatal kitten care, as their level of knowledge was inadequate for this critical age group. This clinic's failure to provide accurate, life-saving medical guidance for a vulnerable 4-week-old kitten resulted in a devastating loss. I urge other pet owners seeking care for neonatal kittens to seek out veterinary specialists who understand the critical developmental stages of this age group.
- TTTaniqueOct 10, 20255.0I love how I don’t have to call when I’m at the store to pick up my order. They see me pull up and immediately come outside to greet me.
Frequently Asked Questions About Petco
Does the Petco Richmond location have a vet hospital?
Yes, Petco Richmond has a full-service vet hospital.
Does Petco Richmond offer vaccinations?
Yes, Petco Richmond provides vaccinations.
Does Petco Richmond offer curbside pickup?
Yes, curbside pickup is available at Petco Richmond. All of our products that are eligible for store pickup will show this option on the product's detail page.
How much are hamsters and guinea pigs at Richmond Petco?
Hamster and guinea pig prices vary by location. Call your Richmond Petco at 8046722180 to check for pricing and availabilty in your store. Or visit ourcompanion animal website for more information on small companion animals.
Does Petco Richmond sell dogs?
No, Richmond Petco does not sell dogs or cats. However, with the Petco Love program partnered with local animal welfare organizations, you have the opportunity to meet dogs and cats available for adoption at your neighborhood Petco store.
What are the operating hours of Petco at Richmond Staples Mill?
Petco Richmond Staples Mill is open Monday through Saturday from 9 AM to 9 PM, and on Sundays from 10 AM to 7 PM.
Does the Richmond Staples Mill Petco offer vet services?
Yes, Petco Richmond Staples Mill has a full-service vet hospital offering vaccinations and other veterinary care.
Can I use curbside pickup or get same-day delivery at Petco Richmond Staples Mill?
Yes, both curbside pickup and same-day delivery services are available at this Petco location for eligible products.
Does Petco Richmond Staples Mill sell dogs and cats?
No, this location does not sell dogs or cats but partners with local shelters through the Petco Love program for pet adoptions.
Are hamsters and guinea pigs available for purchase at Richmond Petco?
Availability and pricing for hamsters and guinea pigs vary; please call the store at 804-672-2180 for current information.
Where is Petco Richmond Staples Mill located?
It is located at 9051 Staples Mill Rd, Richmond, VA 23228-2022.
What nearby shopping centers can I visit when I come to Petco Richmond Staples Mill?
Nearby shopping centers include Staples Mill Square and Staples Mill Plaza, perfect for additional shopping during your visit.
Are there dining options near Petco Richmond Staples Mill?
Yes, you can visit Firehouse Subs Staples Mill, Pizza Hut Express, Subway, Starbucks, and Hunan Cafe close to Petco for a meal or snack.
Where can I find pet adoption opportunities near Petco Richmond Staples Mill?
Cat Adoption and Rescue Efforts, Inc., an animal shelter and charity organization, is nearby and offers pet adoption services.
What nearby services can assist with pet training near Petco Richmond Staples Mill?
Petco - Richmond/Staples Mills offers dog training services nearby to help with obedience and behavior training for your pet.