Dog Krazy Inc.

Reviews

• AB

  Allison B

  Feb 22, 2026
  5.0
  Took my large dog to the dog wash station. The employee was very friendly and showed me how to use the station. Shampoo, towels, and a blow drier were provided. They rinsed the shower between pets.
• KS

  Katie Strange

  Feb 11, 2026
  5.0
  Wanted to share my amazing experience in your store tonight. My 6yo son and I came in to get some birthday treats for our now 11yo basset hound. My son LOVES to learn about animals and is a very inquisitive guy. As we were walking around, my son was asking me what each bone/chew/treat was made of on the table with approximately 1 million differnt bones/chews/treats (he especially loved the chicken feet and assorted hearts 😄). The girls working there, not only went out of their way to come over and answer every single question; but also brought more bones to look at and tell him about. Thank you so much for such a great experience and for being so kind, helpful, and patient. P.s. Hubert our basset hound loved also loved his bday cookies, new toy, and the chicken feet.
• CO

  Colene Orsini

  Feb 1, 2026
  5.0
  I love this store. They always have the best things for your pets with them in mind.
• LY

  Lyddia Yannuzzi

  Jan 18, 2026
  5.0
  Amazing store with the most wonderful people working there! They were so knowledgeable about the different toys and treats, and helped us pick out the perfect things for our pup, Atlas! I also left my wallet on the counter and they caught me before I left so I didn't leave it accidentally. Thank you guys so much!
• JM

  Jordyn McClenney

  Dec 26, 2025
  1.0
  This establishment is racist and lacks basic customer service. My experience at Dog Krazy in Carytown on Christmas Eve was deeply disappointing, uncomfortable, and unacceptable. From the moment I arrived, I was met with hostility due to a miscommunication that was entirely on their end, which staff and management chose to escalate instead of resolve professionally. Earlier that day, I called to ask if the self service wash was open. The employee I spoke with was polite and told me it was available. I asked about pricing and whether I could book a bath and possibly a face trim. I was told I could come in at 11:00 AM due to a cancellation and that I could discuss service options once I arrived. I was never told that booking this time required a full grooming, nor was pricing for the self service wash clearly explained. When I arrived and told the groomer, Gabby, that I wanted to do the self service wash plus a face trim, her attitude immediately changed. She became dismissive, told me I should have just walked in, and then inaccurately told the store manager that I booked a full grooming and changed my mind. The manager gave me a hostile look before speaking to me at all. I was started on a self service wash with a 20 minute timer even though my dog was not yet in the tub. I was not informed that the wash cost $15 per 20 minutes. When the first timer ended, I agreed to more time without being told it would be another $15. At checkout, I was shocked to be charged $45 for the self service wash alone. When I calmly questioned the price, the store manager raised his voice, belittled me, and claimed he was charging me for all the time I was in the store because I “took a grooming slot,” despite me being told on the phone I could come in to discuss options. He escalated the situation further by yelling and even threatening to call the police on Christmas Eve over a pricing dispute caused by their own lack of communication. He attempted to justify the charge using security footage, but referenced footage related to face trim pricing, not the self service wash. I was also scolded for briefly waiting in my car during a short face trim, which made no sense as customers are not expected to stay in the store during longer groomings. I ultimately paid the adjusted amount just to leave. Since this visit, my dog has developed eye irritation with mucus drainage and a small cut, which is extremely concerning. The lack of transparency, professionalism, and basic respect shown by management was shocking. No customer should be treated this way or threatened with police action over a misunderstanding. I will not be returning and plan to pursue further action.