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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Looking for reliable veterinary care for your dog or cat? Visit Banfield Pet Hospital in the Short Pump suburb of Richmond, VA. Located on West Broad Street at The Corner at Short Pump shopping mall, our vet clinic is equipped with the general care services you need for your furry friend. Whether you need microchipping services for your feline or a DNA test for your canine, we’re proud to offer these services and more.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
200 reviews
5 stars
112
4 stars
32
3 stars
7
2 stars
8
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their compassion and care towards pets, highlighting individual employees for their exceptional service.
Customer Service Issues
Numerous reviews mentioned poor customer service, particularly from front desk staff, including rudeness and lack of communication.
Long Wait Times
Several customers expressed frustration with long wait times for appointments and check-ins, often exceeding expectations.
Mixed Experiences
While some customers had positive experiences, others reported significant dissatisfaction with the quality of care and service, indicating a lack of consistency.
Wellness Plan Concerns
Customers raised issues regarding the wellness plan, including unexpected costs and inefficiencies in scheduling and service delivery.
- EJElisheva Lilith JonesDec 29, 20255.0My recent visit was awesome. The vet Dr Henderson and nurse was awesome. Love the personable, informative, patient and positive vibes with my cats Manson and Twiggy…No complaints here! Great job!
- JNJazmine NelsonDec 11, 20255.0My cat was cremated after she passed away last month and I just got her back today. I've never had any pets cremated until now and I completely understand why people do it. She is back home in her spot that she spent majority of her time. I'm impressed with the care they showed.
- JZJanet ZiolkowskiDec 8, 20255.0They take great care of my dog. No matter where I've lived I used their care plan and it is beneficial.
- JJJessica Horne (Jess)Oct 14, 20255.0Although I was just dropping off and picking up dogs to help a friend who's in the hospital, the staff were super nice and everything went very smoothly. If I could afford it, I would definitely consider taking my own 2 dogs there. I thought that the plans that were offered made it very convenient to make sure your pets are getting all the proper checkups and vaccinations, etc.
- AMAdrian MeadOct 7, 20251.0Not pleased with the 30+ minute wait. Very disrespectful of my time and I was not warned when I showed up 10 minutes early.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Short Pump?
Banfield Pet Hospital is open Monday through Saturday from 9:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 5:00 PM. They are closed on major holidays like Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield does not provide emergency care. During hospital hours, they can offer urgent care advice and referrals. Outside of these hours, pet owners should contact their local emergency hospital.
What preventive care services are offered at Banfield Pet Hospital?
Banfield offers a range of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
How does the Optimum Wellness Plan work at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care. It is not insurance but offers discounts on treatments. Plans automatically renew annually unless paid in full at enrollment.
Can I schedule veterinary appointments online with Banfield Pet Hospital?
Yes, appointments can be scheduled online through Banfield's website or mobile app using their online scheduling links.
What types of appointments are available at Banfield Pet Hospital?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits through the Optimum Wellness Plan.
Is Banfield Pet Hospital accessible and welcoming to all pet owners?
Yes, the hospital has wheelchair accessible restrooms, welcomes LGBTQ individuals, and requires appointments to ensure quality care.
What nearby amenities can I visit before or after my appointment at Banfield Pet Hospital in Short Pump?
Nearby you can visit several places like Olive Garden for a meal, Starbucks for coffee, or shop at Short Pump Nutrition Corner for health products. These spots make it convenient to combine errands or leisure with your pet's vet visit.
Are there fitness or spa centers near Banfield Pet Hospital where I can relax or exercise while waiting?
Yes, nearby options include Orangetheory Fitness for workouts, and medical spas like LightRx Face & Body or DWH Health & Wellness Med Spa for relaxation and beauty treatments.
Where can I find pet grooming services close to Banfield Pet Hospital?
Renee's Pet Styles is nearby and offers professional pet grooming services, making it convenient to care for your pet's health and appearance in one area.