Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Looking for reliable veterinary care for your dog or cat? Visit Banfield Pet Hospital in the Short Pump suburb of Richmond, VA. Located on West Broad Street at The Corner at Short Pump shopping mall, our vet clinic is equipped with the general care services you need for your furry friend. Whether you need microchipping services for your feline or a DNA test for your canine, we’re proud to offer these services and more.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
198 reviews
5 stars
109
4 stars
32
3 stars
7
2 stars
8
1 star
42
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many customers praised the staff for being friendly and caring, several reviews highlighted issues with rudeness and unprofessional behavior, particularly from front desk personnel.
Service Efficiency
Customers frequently reported long wait times for appointments and check-ins, with some expressing frustration over the drop-off system and lack of timely communication.
Quality of Care
There were mixed reviews regarding the quality of veterinary care, with some customers expressing satisfaction with the thoroughness and attentiveness of the veterinarians, while others reported feeling misled or receiving inadequate treatment.
Communication Issues
Numerous reviews mentioned poor communication, including difficulties in reaching the clinic by phone, lack of follow-up on pet conditions, and misunderstandings regarding appointments and services.
Wellness Plan Concerns
Several customers expressed dissatisfaction with the wellness plan, citing issues with pricing transparency and the perceived pressure to undergo unnecessary tests or treatments.
- JJJessica Horne (Jess)Oct 14, 20255.0Although I was just dropping off and picking up dogs to help a friend who's in the hospital, the staff were super nice and everything went very smoothly. If I could afford it, I would definitely consider taking my own 2 dogs there. I thought that the plans that were offered made it very convenient to make sure your pets are getting all the proper checkups and vaccinations, etc.
- AMAdrian MeadOct 7, 20251.0Not pleased with the 30+ minute wait. Very disrespectful of my time and I was not warned when I showed up 10 minutes early.
- LMLori MarcusSep 2, 20251.0Made an appointment for my dog five days in advance. No mention was made in communications to me regarding: shot records needed other than rabies. I brought rabies certificate and then was told that my dog would not be seen unless I consented to parvo testing, etc, first. Blatant attempt to tack on unnecessary tests, labs, etc- before ever seeing a vet. Will NEVER consider this as an option in the future. The front desk person was incredibly rude and hostile.
- TNTyra NacheyAug 2, 20255.0My pup Aloe 🐶 always receives the best of service. All staff is quick to love on him. Best of all, I am informed of all details of his visit. Love this place
- AMAngela MartinJul 20, 20255.0The front office staff & doctors are fantastic! They are compassionate and care for my babies just as much as me ( for 4 years now). Wouldn’t go anywhere else.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Short Pump?
Banfield Pet Hospital is open Monday through Saturday from 9:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 5:00 PM. They are closed on major holidays like Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield does not provide emergency care. During hospital hours, they can offer urgent care advice and referrals. Outside of these hours, pet owners should contact their local emergency hospital.
What preventive care services are offered at Banfield Pet Hospital?
Banfield offers a range of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
How does the Optimum Wellness Plan work at Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care. It is not insurance but offers discounts on treatments. Plans automatically renew annually unless paid in full at enrollment.
Can I schedule veterinary appointments online with Banfield Pet Hospital?
Yes, appointments can be scheduled online through Banfield's website or mobile app using their online scheduling links.
What types of appointments are available at Banfield Pet Hospital?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits through the Optimum Wellness Plan.
Is Banfield Pet Hospital accessible and welcoming to all pet owners?
Yes, the hospital has wheelchair accessible restrooms, welcomes LGBTQ individuals, and requires appointments to ensure quality care.
What nearby amenities can I visit before or after my appointment at Banfield Pet Hospital in Short Pump?
Nearby you can visit several places like Olive Garden for a meal, Starbucks for coffee, or shop at Short Pump Nutrition Corner for health products. These spots make it convenient to combine errands or leisure with your pet's vet visit.
Are there fitness or spa centers near Banfield Pet Hospital where I can relax or exercise while waiting?
Yes, nearby options include Orangetheory Fitness for workouts, and medical spas like LightRx Face & Body or DWH Health & Wellness Med Spa for relaxation and beauty treatments.
Where can I find pet grooming services close to Banfield Pet Hospital?
Renee's Pet Styles is nearby and offers professional pet grooming services, making it convenient to care for your pet's health and appearance in one area.