Banfield Pet Hospital

Reviews

• PS

  Pamela Sprouse

  Apr 22, 2026
  2.0
  Do not use this location. After spending more than $500 on tests for my 17 yr old cat, I was given a supplement disguised as a prescription. Found online at Amazon for half the price. My cat could not handle the size of the pill so I called this short pump location 3 times with promises of a call back that never came. Made a 4th call and was left on hold for 30 minutes and finally hung up. They do not care about your pet, only your money. I am beyond disappointed and left to figure it out on my own.
• KC

  Kyle Chambers

  Mar 14, 2026
  1.0
  I will start this post by saying my dog is not the easiest to see as a Veterinarian and is an anxious animal because of her upbringing, I understand that. But when I don't see you try to make a connection with my dog by being kind, providing treats, or other calming ways to make yourself less threatening I can't help but think you do not understand how to be around anxious animals, especially after I tell you all this! I have been with Vets before that are aware of anxious animals and how to behave around them, and they all are fine around my dog, today though the Veterinarian bent down around my dog over her head without any thought and after my dog lunged and nipped at her, she told me my dog is a danger to others and to myself. The tone and the language this Vet used was unprofessional and it made me question the professionalism of this Veterinarian. I just want to add two thing: One, I know what I have in my dog, I've had it for 7 almost 8 years now. I understand she is not the easiest to care for and I have been on high alert around strangers everytime I am in public with her, but I love her and will care for her till the day she leaves this earth. Two, understand your own actions and maybe take those into consideration before blaming my dog's actions because of what you did. A harmless action as a human might be aggressive towards a dog, as a Vet I expect you to understand that. I have mostly had great experiences with Banfield, but today I felt like the Vet did not have the best interest in mind for my animal, and treated her as just a number to process and get out the door.
• IO

  Isabel Ospina

  Jan 19, 2026
  1.0
  I am writing this review to document my experience at Banfield in Henrico, VA between June and August of 2025, and to warn other pet owners—particularly about enrolling in the Wellness Plan. My concerns involve both veterinary care and administrative handling. During one visit, my cat’s discharge paperwork listed an abnormality involving her dew claw, yet provided no explanation or details. Because this was the only abnormality noted, I called to clarify after my pet’s second visit. I was told by a veterinarian that she had not actually examined the dew claw on the second visit despite it being documented as an abnormal finding in the medical record. This raised serious concerns about the accuracy of the documentation and whether the reported issue had been evaluated at all. Communication throughout my time at this location was consistently poor. When I asked questions about booster timing, I was interrupted and spoken to in a condescending manner. Calls placed to clarify discharge notes were not returned. On 08/09, when I accidentally arrived a week early for an appointment, I waited at the front desk for an extended period without any acknowledgment. After discontinuing care, the situation became more concerning. I was incorrectly informed multiple times in writing that my pet had passed away. This was factually false and deeply upsetting, and it demonstrated a failure to properly review my account or prior correspondence. I am currently disputing a remaining Wellness Plan balance of $191.49. I do not believe I should be charged for services that were documented inaccurately or not meaningfully provided, and I have requested written confirmation that the account will not be referred to collections while under review. My intent is simple: • To resolve this matter fairly • To avoid being charged for care that was not properly delivered • And to caution other pet owners to carefully consider enrolling in a Banfield Wellness Plan, particularly if clear communication and accurate records are important to you Veterinary care relies on trust, accuracy, and transparency. Based on my experience, this location fell short in all three areas.
• EJ

  Elisheva Lilith Jones

  Dec 29, 2025
  5.0
  My recent visit was awesome. The vet Dr Henderson and nurse was awesome. Love the personable, informative, patient and positive vibes with my cats Manson and Twiggy…No complaints here! Great job!
• JN

  Jazmine Nelson

  Dec 11, 2025
  5.0
  My cat was cremated after she passed away last month and I just got her back today. I've never had any pets cremated until now and I completely understand why people do it. She is back home in her spot that she spent majority of her time. I'm impressed with the care they showed.

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