Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Chesterfield provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
347 reviews
5 stars
209
4 stars
45
3 stars
14
2 stars
18
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with front desk staff, citing rudeness and unprofessionalism.
Emergency Care
Numerous reviews highlighted issues with scheduling emergency appointments, with many customers unable to get timely care for their pets.
Staff Competence
While some customers praised the veterinary staff for their care and knowledge, others expressed dissatisfaction with the quality of care and communication.
Wellness Plan Issues
Several customers criticized the wellness plan for being misleading and difficult to cancel, leading to unexpected charges.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction with care while others reported serious concerns.
- MOMarion Estefania Carta Ochoa2 days ago1.0This place SUCKS!!!! Every time that I take my dog for his appointments they told me that they can’t do anything on him because his not friendly???? I mean???? Isn’t you job to deal with dogs???? And I give him the meds for be more calm today and the told me the same thing and maybe that he will need to increase the dosage. Why if you know that the meds don’t do anything to him wait for me to take him and do nothing?????????? This people only care about money the don’t care about your pets health. Honestly they suck.
- MRMerlin RamosOct 16, 20254.0👍
- TSTy StrombergOct 6, 20255.0Very quick, easy, doctors are transparent about what upcharges are worthwhile vs not, very clean and friendly vibe
- TPTamera PetersonSep 24, 20251.0I’m not even sure how there’s a 4 star rating when you clearly can see the reviews are nothing but negativity and I can’t agree more it’s such a horrible place but they’re aware that their prices are competitive and that’s why they’re able to keep customers trust me I’ve tried to locate others. I wouldn’t recommend this vet to anyone the only good thing I will say is the wellness plan and Dr. Lucas keeps me. The wait time when you call or visit is awful customer service is awful. I dread it. Then you can’t even pick your own billing day, it’s exhausting.
- MSMike SalzmanSep 21, 20251.0I've have had a membership with Banfield for 12 years for my beloved Bobby. This unfortunately had to end on 9/20 when this location, who asked if it was an emergency and it was said they were too busy to see us. We had to go to another vet in Powhatan who took great care for him in his final hours. What is the point of having the wellness plan only to be told when you have an emergency go somewhere else. This wasn't the first time this situation happened at this location. It happened to me about five years earlier when we were turned away again for an emergency appointment only to be saved at another hospital. Overall, this is basic service that doesn't care for emergencies but rather if it fits in their schedule. If I'm ready for another pet in the future, I will probably make another vet their home.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main veterinary services offered at Banfield Pet Hospital in Chesterfield?
Banfield Pet Hospital provides services including preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter procedures, microchipping, DNA testing, and end of life care.
Does Banfield Pet Hospital offer emergency care?
No, Banfield does not provide emergency care. For urgent issues during hospital hours, they can offer advice or referrals. For emergencies outside hospital hours, contact your local emergency hospital.
What preventive care options are available for pets at Banfield?
Preventive care at Banfield includes vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutritional consultations, and dental care. It is a wellness plan, not insurance, and auto-renews annually.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay for the plan monthly via automatic withdrawal from a checking or savings account or credit card, or pay in full at enrollment.
What appointment types does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait to be called for pickup, and virtual visits for Optimum Wellness Plan clients.
What are the operating hours of Banfield Pet Hospital in North Chesterfield?
Banfield is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays like Christmas and New Year's Day.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital.
Which nearby pet-related store can I visit along with Banfield Pet Hospital?
PetSmart is a nearby pet store and service provider you can visit for pet supplies after or before your appointment at Banfield.
What nearby entertainment options are available for visitors around Banfield Pet Hospital?
Nearby, you can visit Sky Zone Trampoline Park for family-friendly active entertainment, a great place to enjoy before or after a pet visit.
How can I find convenient courier or shipping services near Banfield Pet Hospital?
There are nearby courier services including UPS Access Point location, Amazon Locker - Estefania, and UPS Alliance Shipping Partner for convenient package pickups or drop-offs.