Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Newport News provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
275 reviews
5 stars
180
4 stars
25
3 stars
10
2 stars
16
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, compassion, and attentiveness towards pets.
Communication Issues
Several reviews highlighted problems with communication, including long hold times, lack of updates during procedures, and unhelpful responses from staff.
Service Quality
Mixed feedback on service quality, with some customers reporting excellent care while others experienced negligence and poor handling of their pets.
Appointment Challenges
Customers frequently mentioned difficulties in scheduling appointments, long wait times, and issues with drop-off procedures.
Pricing Concerns
There were complaints about high costs and unclear pricing for services, leading some customers to feel that they were being upsold unnecessary treatments.
- JCJamie CoxDec 31, 20255.0Staff were friendly and knowledgeable. I have two cats and took both at one time. While they had one cat getting bloodwork done, the vet came out to tell me the results of my other cats bloodwork which was nice
- JBJesse BedwellDec 19, 20255.0What can I say? They saved my cat's life. And not only that, they know her by name and really, really love her. Sometimes that's the best medicine. That's all I've got to say, except for this: if they loved my cat this way they'll probably love your pet too.
- RAReyna ArbaizaDec 1, 20251.0They want to make me pay for appointments that they did!!! I didn’t take my dog!!! The package was saying they will neutered him!!! For the same plan!!! I had to take my dog somewhere else to get neutered and shipped!! Now banfield had me in collections becoming I didn’t pay the neutered!!!! Where they send me somewhere else!!!!! I’m like!!! What in the flying!!!!!!! What!!!!
- LSLuis SilvaNov 27, 20255.0My little guy, Charlie, is family to me. I feel very comfortable having him cared for at Banfield. The attention and kindness from the staff is very professional and comforting. Also, I really appreciate the aftercare/followup phone calls.
- KBKaren BurgessNov 19, 20255.0Friendly and patience and communication is awesome luv the staff and dr.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital in Newport News provide?
Banfield Pet Hospital offers a full range of pet health services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end-of-life care, and DNA testing.
Does Banfield provide emergency veterinary care?
Banfield does not provide emergency care services. However, they offer urgent care advice during hospital hours and can provide referrals to specialty providers or emergency hospitals if needed. For emergencies outside of hospital hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening diagnostics, and consultations for nutrition and dental care. These plans are designed to help keep pets healthy throughout their lives and automatically renew annually, offering ongoing preventive support.
How can I pay for an Optimum Wellness Plan?
Payments for the Optimum Wellness Plan can be spread across 12 months via automatic withdrawal or credit card charges, helping with budgeting. Alternatively, customers can pay the full amount upfront if preferred.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and get notified when they are ready for pickup, and Optimum Wellness Plan Virtual Visits for remote care from home.
How can pet owners access veterinary care remotely at Banfield?
Clients with Optimum Wellness Plans can access Vet Chat™, a 24/7 remote pet care advice and triage support service from a veterinarian available through the Banfield app.
What are Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sundays from 10:00 AM to 5:00 PM. The hospital is closed on specific holidays including Thanksgiving, Christmas, and New Year's Day.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for visits to ensure proper scheduling and care for your pet.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby pet owners can visit PetSmart, a pet store with various pet services, conveniently located near Banfield for pet supplies and services.
What other retail stores are near Banfield Pet Hospital that I can visit during my trip?
Nearby you can find several retail stores such as Michaels Stores for arts and crafts, OfficeMax for office equipment and printing services, and Party City for party supplies, making it convenient to combine errands with your pet's care visit.