Question 1

Does Banfield provide emergency care services?

Accepted Answer

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Question 2

Can I get veterinary care online?

Accepted Answer

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.

Question 3

What preventive pet health care services does Banfield offer?

Accepted Answer

We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
•	Vaccinations
•	Dental Care
•	Parasite Control
•	Nutritional Counseling
•	Behavioral Counseling
•	Comprehensive Examinations

Question 4

What is an Optimum Wellness Plan?

Accepted Answer

Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).

Question 5

How do I pay for an Optimum Wellness Plan?

Accepted Answer

You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.

Question 6

What kind of appointment do I have?

Accepted Answer

•	In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time 
•	Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup. 
•	 Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.

Question 7

What types of pet health services does Banfield Pet Hospital in Newport News provide?

Accepted Answer

Banfield Pet Hospital offers a full range of pet health services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter, end-of-life care, and DNA testing.

Question 8

Does Banfield provide emergency veterinary care?

Accepted Answer

Banfield does not provide emergency care services. However, they offer urgent care advice during hospital hours and can provide referrals to specialty providers or emergency hospitals if needed. For emergencies outside of hospital hours, please contact your local emergency hospital.

Question 9

What is an Optimum Wellness Plan at Banfield?

Accepted Answer

An Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening diagnostics, and consultations for nutrition and dental care. These plans are designed to help keep pets healthy throughout their lives and automatically renew annually, offering ongoing preventive support.

Question 10

How can I pay for an Optimum Wellness Plan?

Accepted Answer

Payments for the Optimum Wellness Plan can be spread across 12 months via automatic withdrawal or credit card charges, helping with budgeting. Alternatively, customers can pay the full amount upfront if preferred.

Question 11

What types of appointments does Banfield Pet Hospital offer?

Accepted Answer

Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and get notified when they are ready for pickup, and Optimum Wellness Plan Virtual Visits for remote care from home.

Question 12

How can pet owners access veterinary care remotely at Banfield?

Accepted Answer

Clients with Optimum Wellness Plans can access Vet Chat™, a 24/7 remote pet care advice and triage support service from a veterinarian available through the Banfield app.

Question 13

What are Banfield Pet Hospital's hours of operation?

Accepted Answer

Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sundays from 10:00 AM to 5:00 PM. The hospital is closed on specific holidays including Thanksgiving, Christmas, and New Year's Day.

Question 14

Are appointments required at Banfield Pet Hospital?

Accepted Answer

Yes, appointments are required for visits to ensure proper scheduling and care for your pet.

Question 15

What nearby pet-related stores can I visit along with Banfield Pet Hospital?

Accepted Answer

Nearby pet owners can visit PetSmart, a pet store with various pet services, conveniently located near Banfield for pet supplies and services.

Question 16

What other retail stores are near Banfield Pet Hospital that I can visit during my trip?

Accepted Answer

Nearby you can find several retail stores such as Michaels Stores for arts and crafts, OfficeMax for office equipment and printing services, and Party City for party supplies, making it convenient to combine errands with your pet's care visit.

Banfield Pet Hospital

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