Petco

4.1
443 reviews

About

Pet StorePet supply storePetco
Visit your Midlothian Pet Store located at 349 Perimeter Drive for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
349 Perimeter Dr, Midlothian, VA
23113-7316, United States

Hours

Reviews

4.1
442 reviews
5 stars
251
4 stars
86
3 stars
37
2 stars
13
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for being friendly and helpful, while others are criticized for being dismissive or unprofessional.

Grooming Quality

Grooming services received negative feedback for poor execution and lack of attention to customer requests, with some customers expressing dissatisfaction with the results.

Store Condition

The store's cleanliness and organization are frequently mentioned, with some customers noting it as tidy while others describe it as cluttered and disorganized.

Product Availability

Customers reported issues with inventory, including out-of-stock items and expired products, leading to frustration and disappointment.

Positive Experiences

Despite the criticisms, several customers shared positive experiences, particularly with specific staff members and the overall selection of pet products.
  • LM
    Layla Mitchell
    6 days ago
    5.0
    Rachel was absolutely amazing. I have a kitty who's over grooming and she helped me come up with a game plan and helped me pick out some items to help him feel better.
  • VH
    Vicki Hauser
    Jan 3, 2026
    5.0
    Geordie was very helpful and answered all of our questions about the care and nutrition needed for our new bearded dragon.
  • BH
    Bridget Hobson
    Dec 31, 2025
    5.0
    Breanna was amazing only problem is my Honey's eyelashes were cut
  • KB
    Keshia Barnette
    Dec 29, 2025
    1.0
    The young man at the register (Caucasian male with glasses who worked on Sunday 12/29/25) has no personality at all. I greeted him and said Hello and he said nothing. He didn’t give me my total and was not friendly at all to me. He didn’t put my items in a bag. The customer who came up after me was a Caucasian woman and he spoke to her very friendly. I am disappointed that this type of behavior exists, but this is world we live in. He is unprofessional and if he can’t treat all cut with respect then maybe he should not work with people.
  • SS
    shiva sharma
    Dec 13, 2025
    1.0
    My pet recently had a grooming session with this team, and overall they did a very nice job. My pet cooperated well for more than 95% of the trimming, though the head area was a bit more challenging than expected. I won’t mention the groomer’s name here, as this is not meant personally, but I’d like to share a suggestion. When asked how my pet did, it would be more encouraging to begin with the positives—since the majority of the session went smoothly—before mentioning the areas that were difficult. At the end of our conversation, the first comment I heard was that it didn’t go well, which gave off a sad impression. Highlighting the positive aspects first would create a more balanced and uplifting experience for pet owners.

Frequently Asked Questions About Petco

Does the Petco Midlothian location have a vet hospital?

Yes, Petco Midlothian has a full-service vet hospital.

Does Petco Midlothian offer vaccinations?

Yes, Petco Midlothian provides vaccinations.