Bows and Bones Pet Grooming

Reviews

• PD

  Pankty Desai

  Nov 15, 2025
  1.0
  Think twice before booking! This place is severely understaffed and won’t hesitate to cancel your appointment at the last minute without any apology. They initially told me it was a “daily emergency,” but later the manager admitted several staff had called out—clearly a lie. After reading more reviews, I realized this has happened to many others. On top of that, they charge a $45 cancellation fee if you miss the appointment. Save yourself the frustration and support professionals who actually value their clients.
• DB

  Danielle Bonner

  Oct 12, 2025
  4.0
  I’ve taken my puppy here 3x and for the most part I have had good experiences. I have been pleased with how my golden doodle was groomed. The very first visit was the BEST! I wish I could remember the woman who groomed him. She did a fantastic job and my puppy clearly felt comfortable with her because the next two visits I was changed a handling fee because he was “feisty”. I didn’t like that I wasn’t informed of the handling fee when they called to ask questions about what I wanted, but when he picked him up. I was also charged another fee my last visit and it was not communicated to as to what the fee was for. Maybe I can find out who cut him his first visit and request that person.
• GG

  Gordon

  Sep 30, 2025
  5.0
  Great service but better people
• FD

  Finn Dunlavey

  Jul 9, 2025
  5.0
  lovely has been our groomer since we got our dogs and their work has always pleased us! they take care of both of our crazy puppies at the same time which has been a rollercoaster, but they've really helped our pups progress with their behavior while being groomed. this place has been nothing but nice to my partner and i, i would highly recommend bringing your dog here and asking for lovely!!
• CT

  Chase Troch

  Jun 30, 2025
  1.0
  Save yourself and run far, far away from this place, don’t get SCAMMED like I did. We’ve been here twice now… the first time was around 2 years ago, they left shampoo/conditioner on my dog so long she turned PURPLE. My wife and I just had twins and our time is really limited so being this establishment is only three miles from our house we decided to give it one more try and we wholeheartedly regret it. My wife made an apt over the phone, $85 for a bath and deshedding. However upon picking our dog up, they charged me over $200 due to supposed matting services we never asked for nor were we notified about. If you’re going to up charge someone nearly 2.5 times the original quote, you’d think you’d call and notify someone but it seems this is how they operate to take in more revenue. Before the owner or manager comes here talking about policy this and that, there was no one working the front desk the day of 6/30/25 so we didn’t receive any information on your “matted release policy” or “policy agreement” or anything else. No information or communication, just downright shady business practices. Also they send out threatening texts saying they’re going to charge you even more if your dog isn’t picked up in an hour from completion time, but they don’t even give you an ETA so they want you to drop everything and hurry over. The funny thing is I did that, but then had to wait over 30 mins in the lobby for someone to FINALLY bring me my dog. There is a reason all the recent reviews are 1 star, terrible and deceptive business that will scam you. I already reported to BBB, no doubt it’s not there first time they’ve been turned over. Please don’t get scammed like we did.

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