Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Manassas Bull Run provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
242 reviews
5 stars
167
4 stars
24
3 stars
16
2 stars
6
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including difficulty reaching the clinic by phone and unprofessional interactions with staff.
Staff Competence
While some customers praised the vets and staff for their care and thoroughness, others expressed concerns about the professionalism and competence of certain staff members.
Wait Times
Numerous reviews mentioned long wait times for appointments and check-ins, leading to frustration among pet owners.
Care Quality
There were mixed reviews regarding the quality of care, with some customers expressing satisfaction while others reported negative experiences, including misdiagnoses and inadequate treatment.
Pricing Concerns
Several customers felt that the pricing was high and criticized the upselling of services, leading to dissatisfaction with the value of the wellness plan.
- CTCorey Two-TwoOct 3, 20251.0Extremely unprofessional practice, please, take your pet anywhere else and I promise better service. I called in regards to my appointment and the employee who I guess was new sounded apathetic, scripted, and completely rushed.. I have been a semi regular to this establishment and did not recognize this voice. I spoke with another before who spoke SO fast I couldn't understand and had to ask to repeat more than once. Not welcoming at all. If you want to hire robots, you may as well implement an AI. Later in the month I called, no one answered, left a voicemail, and nobody ever returned my call. This place has gone downhill so fast. I feel they do not care about the quality of their work or making customers feel valued, just about selling their plans. If this is how pet owners are treated, I fear for how our furbabies are handled behind the door.
- BSBecky StephensSep 5, 20252.0I would not recommend Banfield Vet In Manassas to anyone. They never answer their phones and then when you schedule on line they cancel the appointment. I have scheduled appointments for my cats twice in last 3 weeks. Both times they called and canceled. They call the day before and say oh we can’t see your pet at that time. I asked why the online lets me schedule and they said we are not sure but we don’t have in office visits on weekends. I said then why do you wait until a day or two before to cancel it. This in two weeks in a row. One of the visits was for my new cat. They are so unprofessional. Thank goodness my cat is not sick. It was a new pet visit and a wellness check up.
- MNMichelle NwohaSep 3, 20255.0Love the care Banfield gives my doodle. They are very thorough and thoughtful.
- RPRachel PhelpsAug 28, 20255.0Amazing. I only go to this location. I drive well out of my way cause the staff and vets here are quality.
- TSTim StricklandAug 7, 20255.0The staff is great and always pleasant to deal with. Dr. Lung is the best!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. You can call during hospital hours for urgent care advice or a referral. Outside hours, please contact your local emergency hospital.
Can I receive veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans® can get 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What preventive pet health services are offered at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep pets healthy.
What is included in Banfield's Optimum Wellness Plans?
The plans provide annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. They automatically renew annually unless paid in full.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal or credit card, or pay the entire amount upfront when enrolling.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits where you stay with your pet, drop-off appointments with phone updates, and virtual visits for wellness plan holders.
What are the Banfield Pet Hospital Manassas Bull Run's hours of operation?
Open Monday to Friday from 8:00 AM to 6:00 PM, and weekends from 9:00 AM to 5:00 PM, closed on select holidays.
How can Panera Bread near Banfield be convenient for my visit?
After your pet's appointment at Banfield, you can enjoy a meal or coffee at nearby Panera Bread, offering a comfortable place to relax.
Are there pharmacies close to Banfield Pet Hospital?
Yes, both CVS Pharmacy and Giant Pharmacy are nearby, making it easy to pick up prescriptions or pet supplies after your visit.
What nearby fitness centers can I visit around Banfield Pet Hospital?
Onelife Fitness Manassas and British Swim School offer fitness and swimming programs nearby, perfect for staying active while managing your pet's care needs.