Business Details
About
VeterinarianKennelPet GroomerPet ServicesPet Boarding ServicePet Day Care
Oak Hill Veterinary Care & Pet Resort is a veterinarian-owned facility on 7 beautiful acres in Madison Heights, VA. Our state-of-the-art, newly-renovated facility offers veterinary care, luxury pet boarding, dog daycare, & spa services.
Location
Oak Hill Veterinary Care & Pet Resort
120 Dillard Road, Madison Heights, VA
24572, United States
Hours
Reviews
4.9
224 reviews
5 stars
206
4 stars
13
3 stars2
2 stars1
1 star2
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their kindness, professionalism, and genuine care for pets.
Veterinary Expertise
The veterinarians are noted for their thoroughness, knowledge, and ability to handle various pet needs, including emergencies.
Facility Quality
The clinic is described as clean, well-managed, and accommodating, contributing to a positive experience for both pets and owners.
Customer Service
Many reviews highlight excellent customer service, including responsiveness and attentiveness to both pets and their owners.
Affordability
Several customers mentioned reasonable pricing and transparency in costs, appreciating the value of services provided.
- TMTina Mihalik3 days ago5.0The staff and Dr. Maxham are great. Our dog loves all his puppy pals and friends at Oakhill and the great services they provide.
- BBBrittany “Raven” Brady6 days ago5.0Always a wonderful experience! We've always had exceptional care from everyone we've interacted with and our pups adore the whole staff.
- KFKevin FeatherNov 3, 20255.0I have told everyone I have met with dogs in my neighborhood and at farmers' markets that Oak Hill is a great place for all pet care. How friendly and honest everyone is. From the front desk to the groomers to vet techs. Everyone loves what they do and the animals they care for.
- PSPam ShireyOct 18, 20255.0I had a great experience with vet and vet techs. I appreciated the time the vet spent with me answering questions and understanding my concerns.
- CSColby ShoemakerOct 5, 20255.0I cannot recommend Oak Hill enough! My dog isn’t the best patient but they have protocols to make his visits and procedures easier for all of us. My dog just recently had a dental cleaning and extraction procedure and they were thorough with explaining everything from the quote, to aftercare and preventive care in the months and years to come. His remaining teeth look amazing and he is feeling great! Thanks, Oak Hill staff!
Frequently Asked Questions About Oak Hill Veterinary Care & Pet Resort
What vaccinations are required?
To keep the dogs in our care safe and healthy, we require proof of vaccination for rabies, distemper/parvo, and Bordetella. As also strongly recommended the vaccinations for canine influenza.
Should I bring my dog’s food?
Yes, we encourage you to bring your dog’s food to keep them on the diet they’re accustomed to, and please bag and label each serving separately. Also, bring a few extra days’ worth as dogs tend to be extra hungry with all the fun they’re having!
What about toys?
We have lots of dog-safe fun toys that are regularly disinfected, so no need to bring any from home.
Do you provide bedding?
Yes! Every accommodation comes with a raised cot with soft, clean blankets, so no need to bring any.
Do you accept special needs pets?
Absolutely. We’re uniquely able to accommodate many kinds of special needs including vision/hearing impairment, geriatric, medical needs and many others. Please call to discuss how we can accommodate your pet.
Can you administer medication?
Yes, we can administer your pet’s medications. We ask you please bring them in their original containers with clear, written instructions. There is a small fee depending on the medication, but we have a TLC Package designed for senior and special needs dogs which includes unlimited administration of medication.
When can I drop off/pick up my dog?
We’re happy to have you drop off and pick up during our designated hours of Monday-Friday 7am-6pm, Saturdays from 9am to 10am and on Sundays from 5pm to 5:30pm. Our reservation specialist will ask for your preferred drop off and pick up times. We always recommend dropping off a bit before closing to give your pet time to settle in for the night. A list of our operating hours can also be found here.
I have multiple dogs, can they stay together?
Of course! We have accommodations of all sizes to suit your fur family.
What vaccinations does my cat need?
To keep all our feline friends safe and healthy, we require proof of vaccination for rabies and FVRCP.
Can I bring his/her favorite toys?
We have lots of fun and clean toys your cat will love, so no need to bring any from home!
Who is taking care of my cat?
Oak Hill Pet Resort is staffed by highly trained and passionate pet-lovers, and many of us have cats! Plus, you get the extra peace of mind knowing all care is overseen by an experienced veterinarian.
I have multiple cats. Can they stay in the same room?
Absolutely. We have spacious accommodations so your cats can stay together.
Should I bring my cat’s food?
We highly recommend bringing your cat’s usual food to keep them on their regular diet. We just ask you please bag and label each serving separately, and we’ll feed according to your instructions to best match your cat’s home schedule.
Can you accommodate special needs cats?
Absolutely. Since we’re owned by veterinarians, we’re able to accommodate many special needs including vision/hearing impaired, geriatric, medical needs and many others. Please call us to discuss how we can accommodate your pet.
My cat takes medication. Can you give it to him/her?
Yes, we can administer your pet’s medications while they’re with us for a small charge. We just ask you please bring any medications in their original containers with clear written instructions.
What will my dog be doing at daycare?
Our daycare play yards have plenty of space, playground equipment, and even water play areas to keep dogs busy and happy! Our staff loves to get in on the fun and play games and snuggle with the dogs, too.
Do you provide water?
Of course. Cool, fresh water is always available!
My dog doesn’t really like other dogs. Will they still enjoy daycare?
We have a personal daycare program specifically for dogs who like playing with humans more than other dogs. Instead of joining the play groups, your dog will play one-on-one with a caregiver, enjoying all the play and attention they desire.
What are your daycare hours?
Daycare is available Monday through Friday from 7am to 6pm.
How do you separate play groups?
Dogs are separated into groups based on their size, energy level, and temperaments. This way we can ensure compatible playmates for each dog.
Do you offer a free trial?
Yes! We’d love if you gave our daycare a try, so we offer a free welcome day to all new visitors. Give us a call to reserve yours.
What vaccinations are required for bathing?
We require our grooming guests be up to date on their vaccinations for rabies, DHLPP, and Bordetella.
My dog’s coat has some mats. Can you remove them?
Absolutely. Many dogs develop mats from time to time, and removing them is an important part of keeping their coat clean and comfortable.
What kind of products do you use?
We only use natural products designed especially for use with dogs. Additionally, we offer a line of premium shampoo upgrades, which can help control dry skin, shedding, dullness, and more.
Can I add bathing to my dog’s daycare or boarding visit?
Yes! Bathing or spa services can be added on to any daycare or boarding reservation, just let us know ahead of time and we’ll make sure your pup goes home smelling and looking amazing.
Do I need to make an appointment?
To keep our salon operating smoothly and to reduce wait times for pet parents, we do require reservations for bathing. Just give a call to arrange your visit.
What vaccinations are required for boarding my dog at Oak Hill Veterinary Care & Pet Resort?
Proof of vaccination for rabies, distemper/parvo, and Bordetella are required; canine influenza vaccinations are also strongly recommended.
Can I bring my dog's usual food to the pet resort?
Yes, clients are encouraged to bring their dog's food, bagged and labeled separately for each serving, including extra days' worth due to increased appetite.
Are toys provided for dogs at the resort, or should I bring some?
The resort provides many disinfected, dog-safe toys, so there is no need to bring toys from home.
Do you accommodate special needs pets such as those with medical conditions or sensory impairments?
Yes, the facility can accommodate special needs pets including vision/hearing impairment, geriatric, and medical needs. Contact them to discuss specific requirements.
What are the drop-off and pick-up hours for pets at Oak Hill Veterinary Care & Pet Resort?
Drop-off and pick-up are Monday-Friday 7am-6pm, Saturdays 9am-10am, and Sundays 5pm-5:30pm. It's recommended to drop off before closing to help your pet settle in.
Does the pet resort provide bedding for boarding pets?
Yes, each accommodation includes a raised cot with soft, clean blankets, so bedding from home is not necessary.
What activities can my dog enjoy during daycare at Oak Hill Veterinary Care & Pet Resort?
Daycare includes play yards with playground equipment and water play areas, plus attentive staff who engage in games and snuggling.
Can my dog who prefers human interaction over playing with other dogs still enjoy daycare?
Yes, there is a personal daycare option where eligible dogs play one-on-one with a caregiver for individualized attention.
Are there other places near Oak Hill Veterinary Care & Pet Resort that I might visit?
Nearby is Crossfit Madison Heights gym where you can work out before or after your visit, and Shibuya Hoppmann Corporation, a Japanese restaurant and coffee shop ideal for a meal.
How can nearby Wall Residences or Caterpillar Clubhouse be useful for pet owners visiting Oak Hill Veterinary Care & Pet Resort?
Wall Residences offers event planning services and disability support which may assist families, while Caterpillar Clubhouse is a nearby preschool for those with young children visiting the area.
Is there convenient access to automotive services around Oak Hill Veterinary Care & Pet Resort?
Yes, Choice collision and Customs Inc is nearby for auto body repairs, and Motor Oils provides car dealer and gas station services, useful if you are traveling by car.