Business Details
About
VeterinarianKennelPet GroomerPet ServicesPet Boarding ServicePet Day Care
Oak Hill Veterinary Care & Pet Resort is a veterinarian-owned facility on 7 beautiful acres in Madison Heights, VA. Our state-of-the-art, newly-renovated facility offers veterinary care, luxury pet boarding, dog daycare, & spa services.
Location
Oak Hill Veterinary Care & Pet Resort
120 Dillard Road, Madison Heights, VA
24572, United States
Hours
Reviews
4.9
233 reviews
5 stars
215
4 stars
13
3 stars2
2 stars1
1 star2
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Customers consistently praised the staff for their genuine care and compassion towards pets, highlighting the thoroughness and attentiveness of the veterinarians and technicians.
Friendly Staff
Many reviews noted the friendly and welcoming demeanor of the staff, making both pets and their owners feel comfortable during visits.
Clean Facility
The clinic is frequently described as clean and well-maintained, contributing to a positive overall experience for customers.
Professionalism
The staff's professionalism and knowledge were frequently mentioned, with customers appreciating the thorough explanations and attention to detail during consultations.
Emergency Support
Several customers expressed gratitude for the clinic's ability to accommodate urgent appointments and provide timely care during emergencies.
- APAustin Padilla1 day ago5.0Fantastic treatment of my dogs during their regular vet check up. One of my dogs had a big mass removed here and I am very pleased with the way the procedure went. Great communication. Very Professional.
- RHRev. Darryl HartlessDec 28, 20255.0Extremely pleased. My wife and I were so pleased and impressed with Dr. Jessica Saunders Higginbotham. She was warm, friendly, and thorough in going through everything. We will highly recommend her to anyone looking for a caring vet. I'd like to add though that everyone at Oak Hill is just incredible. Whoever put this team together is either extremely blessed or talented. I'm betting it's a whole lot of both. GREAT PEOPLE EQUALS GREAT PLACE!!!
- BCBetsy CallahamDec 26, 20255.0Everyone at Oak Hill real care and are so welcoming. The doctors and staff are thorough and I never feel rushed. Not really. They are all great. They all love my dog and show it!
- AWA. WileyDec 15, 20255.0The doctors and staff are skilled and concerned. But unlike many others, they go the extra mile in treating our pets as well as us. Drs. Higgy, Maxham and Baker. Excellent care for our pets as well as us
- DLDreama LutzDec 13, 20255.0They seem to care about my cat and not just about making money. Dr. Higganbothum (sp??) and her assistant (Jessica?) were amazing and I look forward to establishing a long term partnership caring for Dexter. (And learn their names) (And how to spell them). 💕 They seemed really connected to my newly adopted baby's wellbeing.
Frequently Asked Questions About Oak Hill Veterinary Care & Pet Resort
What vaccinations are required?
To keep the dogs in our care safe and healthy, we require proof of vaccination for rabies, distemper/parvo, and Bordetella. As also strongly recommended the vaccinations for canine influenza.
Should I bring my dog’s food?
Yes, we encourage you to bring your dog’s food to keep them on the diet they’re accustomed to, and please bag and label each serving separately. Also, bring a few extra days’ worth as dogs tend to be extra hungry with all the fun they’re having!
What about toys?
We have lots of dog-safe fun toys that are regularly disinfected, so no need to bring any from home.
Do you provide bedding?
Yes! Every accommodation comes with a raised cot with soft, clean blankets, so no need to bring any.
Do you accept special needs pets?
Absolutely. We’re uniquely able to accommodate many kinds of special needs including vision/hearing impairment, geriatric, medical needs and many others. Please call to discuss how we can accommodate your pet.
Can you administer medication?
Yes, we can administer your pet’s medications. We ask you please bring them in their original containers with clear, written instructions. There is a small fee depending on the medication, but we have a TLC Package designed for senior and special needs dogs which includes unlimited administration of medication.
When can I drop off/pick up my dog?
We’re happy to have you drop off and pick up during our designated hours of Monday-Friday 7am-6pm, Saturdays from 9am to 10am and on Sundays from 5pm to 5:30pm. Our reservation specialist will ask for your preferred drop off and pick up times. We always recommend dropping off a bit before closing to give your pet time to settle in for the night. A list of our operating hours can also be found here.
I have multiple dogs, can they stay together?
Of course! We have accommodations of all sizes to suit your fur family.
What vaccinations does my cat need?
To keep all our feline friends safe and healthy, we require proof of vaccination for rabies and FVRCP.
Can I bring his/her favorite toys?
We have lots of fun and clean toys your cat will love, so no need to bring any from home!
Who is taking care of my cat?
Oak Hill Pet Resort is staffed by highly trained and passionate pet-lovers, and many of us have cats! Plus, you get the extra peace of mind knowing all care is overseen by an experienced veterinarian.
I have multiple cats. Can they stay in the same room?
Absolutely. We have spacious accommodations so your cats can stay together.
Should I bring my cat’s food?
We highly recommend bringing your cat’s usual food to keep them on their regular diet. We just ask you please bag and label each serving separately, and we’ll feed according to your instructions to best match your cat’s home schedule.
Can you accommodate special needs cats?
Absolutely. Since we’re owned by veterinarians, we’re able to accommodate many special needs including vision/hearing impaired, geriatric, medical needs and many others. Please call us to discuss how we can accommodate your pet.
My cat takes medication. Can you give it to him/her?
Yes, we can administer your pet’s medications while they’re with us for a small charge. We just ask you please bring any medications in their original containers with clear written instructions.
What will my dog be doing at daycare?
Our daycare play yards have plenty of space, playground equipment, and even water play areas to keep dogs busy and happy! Our staff loves to get in on the fun and play games and snuggle with the dogs, too.
Do you provide water?
Of course. Cool, fresh water is always available!
My dog doesn’t really like other dogs. Will they still enjoy daycare?
We have a personal daycare program specifically for dogs who like playing with humans more than other dogs. Instead of joining the play groups, your dog will play one-on-one with a caregiver, enjoying all the play and attention they desire.
What are your daycare hours?
Daycare is available Monday through Friday from 7am to 6pm.
How do you separate play groups?
Dogs are separated into groups based on their size, energy level, and temperaments. This way we can ensure compatible playmates for each dog.
Do you offer a free trial?
Yes! We’d love if you gave our daycare a try, so we offer a free welcome day to all new visitors. Give us a call to reserve yours.
What vaccinations are required for bathing?
We require our grooming guests be up to date on their vaccinations for rabies, DHLPP, and Bordetella.
My dog’s coat has some mats. Can you remove them?
Absolutely. Many dogs develop mats from time to time, and removing them is an important part of keeping their coat clean and comfortable.
What kind of products do you use?
We only use natural products designed especially for use with dogs. Additionally, we offer a line of premium shampoo upgrades, which can help control dry skin, shedding, dullness, and more.
Can I add bathing to my dog’s daycare or boarding visit?
Yes! Bathing or spa services can be added on to any daycare or boarding reservation, just let us know ahead of time and we’ll make sure your pup goes home smelling and looking amazing.
Do I need to make an appointment?
To keep our salon operating smoothly and to reduce wait times for pet parents, we do require reservations for bathing. Just give a call to arrange your visit.
What vaccinations are required for boarding my dog at Oak Hill Veterinary Care & Pet Resort?
Proof of vaccination for rabies, distemper/parvo, and Bordetella are required; canine influenza vaccinations are also strongly recommended.
Can I bring my dog's usual food to the pet resort?
Yes, clients are encouraged to bring their dog's food, bagged and labeled separately for each serving, including extra days' worth due to increased appetite.
Are toys provided for dogs at the resort, or should I bring some?
The resort provides many disinfected, dog-safe toys, so there is no need to bring toys from home.
Do you accommodate special needs pets such as those with medical conditions or sensory impairments?
Yes, the facility can accommodate special needs pets including vision/hearing impairment, geriatric, and medical needs. Contact them to discuss specific requirements.
What are the drop-off and pick-up hours for pets at Oak Hill Veterinary Care & Pet Resort?
Drop-off and pick-up are Monday-Friday 7am-6pm, Saturdays 9am-10am, and Sundays 5pm-5:30pm. It's recommended to drop off before closing to help your pet settle in.
Does the pet resort provide bedding for boarding pets?
Yes, each accommodation includes a raised cot with soft, clean blankets, so bedding from home is not necessary.
What activities can my dog enjoy during daycare at Oak Hill Veterinary Care & Pet Resort?
Daycare includes play yards with playground equipment and water play areas, plus attentive staff who engage in games and snuggling.
Can my dog who prefers human interaction over playing with other dogs still enjoy daycare?
Yes, there is a personal daycare option where eligible dogs play one-on-one with a caregiver for individualized attention.
Are there other places near Oak Hill Veterinary Care & Pet Resort that I might visit?
Nearby is Crossfit Madison Heights gym where you can work out before or after your visit, and Shibuya Hoppmann Corporation, a Japanese restaurant and coffee shop ideal for a meal.
How can nearby Wall Residences or Caterpillar Clubhouse be useful for pet owners visiting Oak Hill Veterinary Care & Pet Resort?
Wall Residences offers event planning services and disability support which may assist families, while Caterpillar Clubhouse is a nearby preschool for those with young children visiting the area.
Is there convenient access to automotive services around Oak Hill Veterinary Care & Pet Resort?
Yes, Choice collision and Customs Inc is nearby for auto body repairs, and Motor Oils provides car dealer and gas station services, useful if you are traveling by car.