Petco

4.3
680 reviews

About

Pet supply store
Visit your Lynchburg Pet Store located at 3901 Old Forest Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3901 Old Forest Rd, Lynchburg, VA
24501, United States

Hours

Reviews

4.2
671 reviews
5 stars
391
4 stars
157
3 stars
64
2 stars
16
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their knowledge and willingness to assist.

Grooming Services

Grooming services received mixed reviews; while some customers were very satisfied, others reported issues with their pets' grooming outcomes.

Product Availability

Customers appreciated the variety of products available, but some expressed frustration with stock issues and delivery delays.

Animal Care

Concerns were raised about the living conditions of some animals in the store, with reports of unsanitary environments for certain pets.

Pricing Issues

Several customers noted that prices were higher compared to competitors, leading to dissatisfaction, especially regarding grooming costs.
  • KK
    koda koala
    Nov 17, 2025
    5.0
    Great Petco and staff are awesome
  • MB
    Mark Branch
    Nov 3, 2025
    5.0
    After a discussion with my vetenarian, I needed to exchange my cat's food (Purina Pro Plan) that I bought on 10/30/25 from Petco in Lynchburg, VA. I spoke with Sydney in customer service on 11/3/25 and explained to her that I couldn't find my purchase receipt to show them. She looked it up online and found it via my mobile phone number. I plan to go there soon and exchange it to get the right food for my cat. She was very polite, knowledgeable, and friendly to me. For all your pet needs, shop at Petco!
  • JQ
    Jeff Quarles
    Oct 21, 2025
    5.0
    Petco by far is my favorite pet store but to get the tops off of the Imagitarium superworms is almost impossible.
  • PG
    Page Gorman
    Oct 20, 2025
    5.0
    I cannot remember her name but she always helps me when I am in Petco. She helped me this morning again. I had to exchange an e collar and I was in and out of the store in under 5 minutes. I told her what a hard worker she is.
  • DT
    daisy tweedy
    Oct 5, 2025
    1.0
    Never taking my dog back here. Every time I take my dog there she comes back with fleas. I get if it happened once but no it happened 4 times. I would call and ask how and why they are so unbelievably rude and disrespectful. They called me "crazy" and then hung up on me. She never has fleas before going because I stay on top of fleas and tics. Truly pathetic and unacceptable.

Frequently Asked Questions About Petco

Does the Petco Lynchburg location have a vet hospital?

Yes, Petco Lynchburg has a full-service vet hospital.

Does Petco Lynchburg offer vaccinations?

Yes, Petco Lynchburg provides vaccinations.