Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® – Leesburg Village Market provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
159 reviews
5 stars
112
4 stars
14
3 stars
5
2 stars
6
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The front desk staff received consistent criticism for being rude, unprofessional, and unhelpful, negatively impacting customer experiences.
Veterinary Care
Many customers praised the veterinarians for their knowledge, compassion, and thoroughness in treating pets, with specific mentions of Dr. Swieter and Dr. Esch.
Customer Service
While some customers reported positive experiences with staff, there were numerous complaints about poor communication and lack of follow-up, leading to frustration.
Appointment Issues
Several reviews highlighted problems with appointment scheduling, including miscommunication about availability and long wait times.
Billing Concerns
Customers expressed dissatisfaction with billing practices, feeling that they were overcharged or misinformed about costs associated with services.
- HHHDec 12, 20255.0Great team!
- TST SmithDec 1, 20251.0Rude front desk staff. Will take my pets elsewhere
- SSSarinaNov 19, 20252.0I’ve been going to this Banfield for about 5 years now, and the only reason I’ve stayed on the wellness plan and banfield for my dogs is because of Dr. Swieter — he’s truly amazing, patient, and caring. I don’t even mind waiting for him (I’ve waited 45 minutes or more before my appointment, which is okay and that’s not the issue at all with me because I know he takes his time with each patient). However, today’s front-desk experience was really disappointing. After waiting a total of about an hour and a half from my appointment time, I asked the receptionist, Reina, or Rena, if I could see a breakdown of the services and charges after she showed me that she ran my CareCredit like I asked her. She said we need to wait for the receipts to print out. After it did, she put in front of me without looking at me and turned around. When I asked if I was being charged for the office visit, She looked shocked that I even asked, paused for several seconds, and responded in a sarcastic way — saying things like, “Ma’am, nobody ever explained these things to you?” Actually I didn’t really know what exactly I was being charged , we did multiple services and ai was just interested to know and wanted to show my husband. And honestly, isn’t the front desk supposed to speak to customers, answer questions, and explain charges clearly when someone asks? I wasn’t asking for anything unreasonable — just clarity. I love Dr. Swieter, and will see him. but the front desk experience really left a bad feeling, and I’m now thinking about switching to another office which I hope he still travels. Front-desk interactions matter just as much as the medical care, and today made me feel like I’m not welcome or valued here.
- JSJim SmithNov 13, 20255.0Had a great experience here with my dog. She needed a vaccination and was easy to get an appointment and the doctor was great
- JDJules DOct 26, 20251.0Extremely rude and unprofessional front desk staff. Booked a appointment online because it said this location has availability for same day. Got a call an hour before the appointment from someone telling me they had no availability even know it let me it let me schedule the appointment. When I was telling them how inconvenient this is and unacceptable and said that they will see her because the appointment was there they hung up on me. Definitely never be coming to this location I would not trust them with my dog for an emergency.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for pets?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing for pets.
What are the hospital hours for Banfield Pet Hospital in Leesburg Village Market?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 9:00 AM to 5:00 PM. It is closed on major holidays such as Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but during hospital hours you can call for urgent care advice and potential referrals to emergency hospitals or specialty providers.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield app available on iOS and Android.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support through Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It’s an annual preventive care plan including exams, vaccines, diagnostic screenings, nutrition and dental consultations, with ongoing renewal options but is not insurance.
Does Banfield Pet Hospital require appointments for visits?
Yes, appointments are required for visits to ensure proper scheduling and care for your pet.
Are there nearby pet care or health-related places near Banfield Pet Hospital?
Yes, nearby are AllCare Primary & Immediate Care urgent care clinic and Leesburg Family Smiles dental services. These locations can be useful for complementary human health needs while you visit Banfield.
What nearby stores and services could I visit while at Banfield Pet Hospital?
Leesburg Village Market hosts stores like Orvis for outdoor gear, Verizon for mobile phone services, and Massage Envy for relaxation and skin care. These are convenient for errands or leisure before or after your pet’s appointment.
Are there dining options close to Banfield Pet Hospital in Leesburg Village Market?
Yes, you can find nearby restaurants such as Spitz - Village At Leesburg for Mediterranean food, Noodles & Company for Asian cuisine, and Eggspectation for breakfast and brunch.