Banfield Pet Hospital

Reviews

• JB

  Jacqueline Balaga

  May 5, 2025
  1.0
  Edit to add: after submitting a formal complaint, the manager reached out and was lovely. The issue was promptly resolved & I wish them luck in the future with their customer service skills. I’ll reiterate- the vet that took care of my dog was lovely, and it seems like they have new management so hopefully we see an improvement going forward. I would give zero stars if I could. This was one of the worst veterinary experiences I’ve ever had. We waited 45 minutes past our appointment time to be seen, with no explanation or apology from the staff. When we were finally called in, the vet was actually sweet. To make matters worse, Banfield performed unauthorized procedures on our pet just to upcharge the visit. We were not informed or asked for consent, and then were hit with unexpected charges. This kind of behavior is completely unethical and unacceptable. We will never be returning, and I strongly urge others to take their pets somewhere that actually respects both the animals and their owners. Autumn in particular is a disaster and refused to speak to me, because she knows she wrong.
• NN

  ndh87

  Dec 26, 2024
  1.0
  Pet Insurance plan. My dogs pet insurance was billed to my credit card. Card was stolen and I updated and gave my new card to be billed on auto draft for future payments. Company said that was fine. We recently got a collections notice because they failed to bill the new card and cancelled our account. They refuse to fix the issue. Edit - we already called the number provided in the response to this review and they were unwilling to correct their mistake
• BR

  Beatriz Rubio

  Jul 9, 2024
  1.0
  If you are looking for a place that the staff is rude and will treat your dog as a number look no further this is what you are looking for. If you like to wait to be able to make an appointment, or a place that after you wait for your appointment their system have glitches this is the right place for you. If you find joy leaving your dog for long period of time in a crate before being able to see the Vet this is the perfect place for you. And if you like to multiple times being discouraged to see the vet even though you have an appointment because they are always in emergencies this is the best facility for you! Even though I had proof of the appointment made a week prior they treated me like they were doing a huge favour to see my dog.
• MT

  Mike Taylor

  Sep 18, 2020
  5.0
  Easy check in, nice folks. Getting the insurance is definitely worth it.
• NE

  Neojork Escobar

  Jan 18, 2017
  5.0
  Excelente atención a nuestra mascota

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