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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital located in Fox Mill Shopping Center proudly serves our four-legged friends in the southern Herndon neighborhoods. Find our Herndon Fox Mill veterinary clinic off John Milton Drive for general petcare services for your cat or dog. Looking for preventive veterinary care? Our veterinary team can offer comprehensive exams and recommend vaccinations for your pets.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
114 reviews
5 stars
77
4 stars
14
3 stars
5
2 stars
2
1 star
16
- GYGary YangJan 4, 20261.0My diabetic dog recently showed signs of unstable glucose level. For the first appointment, I was charged about $90 for nothing but a recommendation to make another appointment for blood lab, urine analysis and glucose curve. At the 2nd appointment, I was estimated to pay close to $900 for the work mentioned above, or pay a discounted price with an additional purchase of a care plan. So we bought a care plan, but not sure if it's good choice. At the end of the day I when I picked up my dog at the time I was told, I had to wait quite a while to receive my dog and another long wait to meet the vet. I noticed that he had an injured and bleeding nose. But these are not the key issues for my review. As soon as my dog arrived home, he immediately went to his water bowl without letting me unleash him. This is unusual. He was so thirsty that he kept drinking and drinking without stop. I was really scared and had to stop him three times to let him slow down. Still in a very short time, he drank more water than he normally drinks in a whole day. I don't know for how long he had been deprived from water. The next day when I was administering insulin for my dog, I surprisedly saw the needle still attached to the insulin pen, which let insulin drip out and air flow in. MOST IMPORTANTLY, I figured that my dog didn't actually receive any insulin on the day when the "glucose curve" was created. That's why his glucose level was extremely high through the whole day. I was on vacation the week right before the 2nd appointment. During this week, my dog's caretaker used syringes to draw insulin from the insulin pen before administering it. She did this way to make sure a precise amount of insulin was administered. This however created a gap in the insulin pen, so next time when insulin is administered from the pen directly, it won't push out any insulin through the needle. However, the gap in the insulin pen is very obvious and easy to be seen. One can also feel the difference when trying to push the insulin pen for administration. The insulin curve is meaningless, but my poor dog suffered, and I was charged more than $320 for the "services" of insulin curve, supervision, team care and ward fee, plus fees for other items. I wonder if people in this facility have any experience in administering insulin to create glucose curves.
- TTtony20171Dec 10, 20255.0Great service. Great staff. The after care follow up is top notch.
- GSGrace SchlembachNov 7, 20255.0I've been taking my elder cat here for over a year, and both Vets have been personable and knowledgeable. Love the front desk staff and the Vet Techs - I swear everytime I see them, they're covered in my kitty's fur from giving him love. And most importantly - during a very scary medical emergency for my kitty, they A) caught the problem as it started, B) provided me appropriate care options immediately and C) supported his recovery completely. I really couldn't have asked for more. The pricing is the same as any other Banfield location. The staff, on the other hand, are excellent.
- AFAlexander FloresOct 27, 20255.0They take very good care of my pet.
- LPLiliana PettenkoferSep 25, 20251.0I do not recommend the Fox Mill location in Reston,VA. I changed locations because it had better reviews but I've had way too many issues:Appointments being changed without proper communication and then, once there, telling me I'm later because they decided to move my appointment to earlier without my consent. They missed her rabies vaccines (one of the most important ones) although she was in for a comprehensive exam weeks before and didn't mention any upcoming vaccines. I learned it expired, because a new grooming place requested it and when I went to check her chart, it had expired. They have taken days, sometimes weeks to refill prescriptions. They have switched vets often and I have to redo tests and explain my dog’s meds ad if she hasn't been in them for over 10 years. The list goes on. The problem is that there is not accountability. I will be looking to change locations.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Herndon Fox Mill?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday from 8:00 AM to 5:00 PM. The hospital is closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. You can call during hospital hours for urgent care advice or referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I schedule veterinary appointments online or via an app?
Yes, you can schedule appointments online via Banfield's website or mobile apps available on both iOS and Android devices.
What preventive pet health care services does Banfield offer for my cat or dog?
Banfield offers comprehensive preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and full examinations to keep your pet healthy at all life stages.
What is an Optimum Wellness Plan and how does payment work?
The Optimum Wellness Plan provides annual preventive care such as exams, vaccines, and diagnostics. Payments can be spread over 12 months via automatic withdrawals or charged to a credit card. Full payment upfront is also an option.
What types of veterinary appointments does Banfield Pet Hospital offer?
They offer in-room visits where you stay with your pet, drop-off appointments where you leave your pet and get a call when ready, and Virtual Visits for Optimum Wellness Plan clients to get care from home.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, the facility includes wheelchair-accessible restrooms and is welcoming to all customers, including the LGBTQ community.
What nearby amenities can I visit before or after my appointment at Banfield Pet Hospital?
You can visit Fox Mill Shopping Center for a variety of shops, Giant Food supermarket and pharmacy for groceries, and several hair salons like GG Hair Salon and Hair Cuttery nearby for personal care.
Are there dining options near Banfield Pet Hospital?
Yes, nearby dining includes Bobby's Bagel Cafe for bakery items, Glory Days Grill for American cuisine, and Papa Johns Pizza for quick pizza options.
How can nearby services complement a visit to Banfield Pet Hospital?
After your pet's appointment, you can stop by nearby services such as Virginia ABC for beverages, KeyMe Locksmiths or Crawford Family Lock & Key for locksmith services, or use EV charging stations like Shell Recharge or EVgo for your vehicle.